ECHReviews 

The following is the third email that I sent to ECH car rentals, I have not received the courtesy of a response from ECH to any of my emails. This shows a complete lack of respect for the customer once they have your money.

I booked a car from your company through Doyouitaly for a family holiday with my son in law being nominated as the driver. When we arrived at your office in Pisa airport on the 1st of June we discovered that the booking agreement I made with Doyouitaly was not acceptable to you and therefore we had to pay €480 more than what they quoted us.
Having discovered that through no fault of ours a wheel cover was missing from the car I wrote to your reservations email address about this on the 11th of June with a follow up email to your address on the 12th. There was no response from your company to either of my emails.
Since the cover became detached or taken from the wheel not by any accident but due to it not being properly secured to the wheel in the first instance, why was this not taken into account before deducting €126•60 from the €200 deposit? REFERENCE 48387870CSJ8T17818SP.

Where alloy wheels are not fitted it should be the responsibility of the company to ensure that wheel covers are either securely fitted or removed altogether so that they cannot fall off. Ridiculously exorbitant penalties should not be imposed in the event of such losses or minor scratches on those parts, some of which were already on the covers before we got the car.

I would appreciate a response from you on the matter and if you could also extend to me the same courtesy, helpfulness and professionalism that we got from your lady representative at the airport office despite the original contract with Doyouitaly not being honoured.

Thank you
Thomas McEnroe.

Very polite staff on arrival and return. Vehicle was perfect for our requirements

Very simple process and easy to check in and out. All good

Very friendly staff and all in all great experience with the car.

Perfect and simple, nice and easy when picking up the vehicle. The car was brand new so when it came to hand it back there was nothing to stress about. Would 100% use them again. Excellent value for vehicle used

All good with the car and the staff, we had a great time travelling thanks to the rental.

Great price, easy to get the car. Would recommend

Lovely car rental new car hassle these guys are very thorough and we would recommend again to anyone

Reliable and friendly service. Would recommend.

Good times on holiday. Lovely car to drive.. Very good service.

Very easy to deal with, no issues whatsoever!

Nice car with good employees

Great experience with Easy Car Hire! Camilla and Valentina were super helpful with letting me know what to do. Would recommend. :)

The experience was a positive one

Great and easy service. Car was exactly as described and was easy to return the car. Will use again when we come back to Italy.

Fantastic car . great service. Recommend

All the cars are new, friendly, assertive and efficient staff, short time of waiting for the shuttle to the airport

Absolute con... do not rent from them. Ordered an automatic got a manual they said no automatics left. A tiny scratch on the car (which we feel was there when we got the car) our fault we didnt check cost 400euros this could have come out with t cut. Was literally an inch! The rental place is not in the airport! You have to get a busto the actual rental place! Plenty other rental places in the airport. Also takes hours to get served... please dont use this company..

Pick up was easy and kindfull to Catania

Was a Overall good experience