ECH Reviews 308

good customer service very helpfull and quickly serve the customer

Very practical

Hassle free smooth operation, highly recommended

Cami was very helpful with picking up and dropping off the car. Very easy experience with the shuttle. Thanks!

Great service. Exactly what I rented.

Drop off was nice and easy and lovely clean car

Very easy and hassle free- also free a transfer from the car collection to the airport which took about 10 minutes!

It was a really good trip.ECH is just grey the way it is.

Great company , Filipo and the staff were great.

All good. Good quality. We are happy to rent the car with ECH

Very easy car hire, friendly service and very reliable. It was a great car!

Smooth easy service. Read all instructions carefully and you will have no issues at all.

It was a very good experience and friendly people
Bologna station

Very good experience everything was very smooth and the people were friendly

DO NOT USE THIS CAR HIRE

We rented a car through ECH for a recent family wedding in Tuscany. When we got to the counter at Pisa Airport the staff told us the booking we made online wouldn’t be accepted so we had to take out a new policy, with their extra insurance at a higher price than we had booked with. We were only hiring it to get to the wedding venue a couple of hours away so just went with it… we wish we really hadn’t!
The car wouldn’t start again after the first initial journey stating ‘System Malfunction, Contact Dealer’, meaning we were trying to get around rural Tuscany for wedding events which was impossible as there are no taxi companies in the small area. We called ECH and they said to contact the International Roadside Assistance number on our rental agreement - which they hadn’t given us.
When we finally got this through, we spent the morning of the wedding going between the rental company and the assistance team (who kept just hanging up on us) trying to get the car sorted. This was so stressful and caused me many panic attacks as we were simultaneously trying to attend the wedding. Meanwhile, my husband came back from the shop to see that the ECH company had tried charging his card €5,000, then when that didn’t go through €4,000, then €3,000 right down to €200. This was horrifying that they would be trying to take those amounts, when we had been advised on the phone because we had their insurance it would be free of charge.
We tried ringing and emailing them again, to no avail. They went completely silent on us and would not return our calls or emails and have not had any response from them since that morning. The car got returned to them by the assistance team and they have ignored all attempts for us asking for the deposit back and for an explanation as to why they tried to charge us €5,000 fraudulently.
We have made a complaint with the company and now will be making one with the EU Commission.
Do not waste your money renting with them, they honestly made what should have been a lovely weekend truly awful and stressful. They are just grifters out to get what money they can.

Car was fine, long wait when collecting, staff on collection rude

Good service very convenient and good experience x

Easy pick up and drop off. Car was fuelled fully and car CarPlay which helps a lot

Really good and fast service. Brand new car.