Having lost my husband, it was a relief to find a company that could sort out my request immediately. As I am English, I am finding it difficult to sort out the paperwork. EDF have made changing the... See more
Company replied
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After filled out online a form; an agent called me and from there all went smoothly; right away the agent sent me to my email all necessary questions and form and to confirm what's have been say on th... See more
Very poor customer support and reimbursement. In fact, they do not wish to pay you — that’s why they keep closing reimbursement tickets without resolving the issue. They don’t have English‑speaking st... See more
The agent was very kind and helpful. Sheanswered all my questions and was patient as we worked together on the phone to enroll in the insurance.
Company details
About Heomi (ex ECA Assurances)
Written by the company
Qui sommes-nous ?
ECA Assurances est un intermédiaire d’assurances qui collabore avec les plus grandes compagnies d’assurance et divers partenaires pour vous offrir des produits sur-mesure, à des prix compétitifs.
Nous commercialisons des produits d'assurance Santé, Animaux, Automobile, Habitation et bien d'autres.
Nous nous mobilisons chaque jour pour que l'assurance soit plus simple, adaptée à vos besoins et avec des services innovants.
Contact info
Boulevard Victor Hugo 92-98, 92110, Clichy, France
- reclamation@eca-assurances.com
- eca-assurances.com
4.1
Great
11K reviews
Replied to 26% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Bonne assurance
7 February 2023
Reply from Heomi (ex ECA Assurances)
Bonjour Madame,
Nous restons très sensibles aux avis et commentaires de nos clients. Nous vous remercions pour votre annotation. Soyez certain que nous mettons tout en œuvre pour l’amélioration continue de nos services rendus au client. Nous vous invitons à renouveler le partage de votre expérience avec nous et nous restons à votre entière disposition pour tous vos besoins en assurance.
Responsable Service Fidélisation
Reply from Heomi (ex ECA Assurances)
Bonjour,
Nous vous remercions d’avoir pris le temps de nous faire part de votre avis. Nous sommes heureux de vous compter parmi nos clients et nous mettons tout en œuvre pour vous accompagner et vous donner satisfaction.
Responsable Service Fidélisation
Terrible service
Terrible service. The agents are rude and inefficient. Their portal looks the part but is completely broken. I have not seen such a poor experience for such a simple product.
5 April 2022
Unprompted review
Dishonest agencies
Dishonest agencies. They made small changes in our contract and particular conditions. After you noticed and requested to change to the correct information, they raised the price unexpectedly. FRAUD
14 December 2020
Unprompted review
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