Ebury Reviews 

Overall, a terrible experience and total waste of time and money. Took two months to get set-up. Facilities provided were only 15% of what was requested. Extremely disappointing online system that was difficult to use, clunky and overly time consuming. Exorbitant Trade Finance interest rates with 5 x Ebury transactions out of 30+ Total accounting for over 40% of total annual Interest spend! Stick with who you know and ignore the promises made by Ebury; they are empty at best.

Used Ebury for years as a CFO for businesses and as an expatriate personally. Exchanged Millions through them.

Then letter out blue saying account was being closed, right before Christmas with no alternative to exchange desperately needed funds. No call from an account rep, impossible to call customer service. Offered the chance to complain with a 60 day turnaround. Essentially could not care less. Everyone knows companies change strategy but to leave previously loyal customers completely screwed is not acceptable. I am sure I will read soon of them in terminal decline and well deserved.

I am sure Ill get a glib response as per the other reviews below, please contact us at xxxxx where no doubt you'll get another useless person who is unable to help. Just avoid them and goto a company that cares about its customers

Working with Ebury has made my life much easier. No more tedious and time consuming in international transactions. In just a few clicks, my USD payments are transferred. The information is transparent and fast. Transfers are received within a day or two. I really recommend their services.

Our company has been working with Ebury for several years and we are still very satisfied with their efficiency, professionalism and positive thinking with us.

Very good service, fast and competitive on pricing. I am not an expert in foreign currencies but my account manager Robin has always been there to explain everything to me. I would highly recommend Ebury as a counterparty for your payments

We, Vredenburg Commodity Consultancy B.V. are very satisfied with the service you provide. We mainly have contact with mr. Floris Broekhoven and feel that a lot of effort is being made to provide us with the best possible service. Advice and explanations that are given are clear, reliable and understandable and no effort is too much.
We are happy to cooperate with Ebury.

Ebury makes everything easy :)
The big strength of Ebury is that they are able to explain everything easily. For me trading in foreign currencies is difficult but I feel very safe doing this together with my contact person Paul Erdmann. He helps me filling in all the complex forms and give me simple but fantastic advice.

Good service, fast service, easy service, accessible service, reliable service, custom made service. Ebury is for my foreign trade the perfect partner.

Good afternoon,

Given the nature of our business - international recruitment - we have been sending International payments to our 11 overseas offices for the best part of 20 years now. We decided some time ago to send all of our payments through Ebury and we have been very satisfied with the speed and professionalism of the service provided.

We believe in loyalty and integrity and the working relationship that we have developed with Giuliano Bucci, in particular, has been a decisive factor in staying with Ebury. We often have to agree deals and arrange transfers to our offices on the same day, at a very competitive rate, and we have always been able to trust Giuliano and the Operations Team at Ebury to produce the goods.

Needless to say, we therefore rate Ebury very highly as regards the overall service that they provide in these volatile lockdown times. For us it's a real relief to know that we can trust the Ebury team - and that means that we can just get on with our core business and not worry about our international transactions.

Kind Regards

Dr Cliff Dedynski
Director
BCIE Ltd.

We came by Ebury through a referral from a charity contact. Ed helps us (a global non profit tech co) with the management of our FX exposure. He has been extremely patient with us in our limited understanding of this very complex area and I feel huge relief that things are in his hands. Have had many poor experiences in the finance sector as a non profit so wanted to put this review out there and redress the balance!

Ebury closed our account after trading with us for almost year, for an administrative reason, which we couldn't resolve due to the COVID lock down on the Northern Beaches NSW. They didn't tell us they closed the account. We found out 20 days later. They still have $13,849 of our money accepted as a deposit on an FX futures contract. It's been 3 weeks now, and they still won't give the money back. Don't give them your money!! Manger's too gutless to pick up the phone.

I was recommended to work with eBury from an ex colleague and needed a service to transfer a large amount of money from Australia to the U.K. After a few initial conversations and promises, communication stopped and I never heard back. I chased a few times but got nowhere. I ended up going with another provider who were exceptional and made the process simple. Based on my experience I wouldn’t recommend eBury to anyone. Appalling customer service!

We've been working with Ebury for a few years now and have found the service to be excellent. Ed is always on hand to assist with questions and helpful suggestions. Also find the emails really interesting and very useful when planning!
We find the platform very easy to use and have found payments to be swift and reliable. The rates have been competitive and overall we're really happy.

We always find the team extremely helpful, especially Ed. He is very patient with us and always responds very promptly.
The platform is also very easy to use.

A bank that listens and try to get you the best exchange rate for you. Happy to do business with them

They are so professional. Any queries solving on time and so quick.

Happy with Ebury service. The portal has been further improved, so collecting and making payments in currencies other than Euros is easy. Have not made a complete comparison, but my impression is that rates are competitive. And for those occasions where we need some support, our account manager is always there to solve the issue.

Excellent service! I am verry happy with Ebury!

Very efficient service and good support from team

Excellent service, excellent people who really know the business, been working with them for a number of years and its always been such an easy and stress free experience especially as we deal between the UK and Madagascar which used to be an incredibly stressful experience using the banks where monies would take on average 1 month to arrive! Using Ebury and their highly skilled team monies on average take 7 days to arrive which has totally changed how our programmes can operate in Madagascar, through increased financial flexibility which increases our conservation efficiency. Thank You Ebury!