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See what reviewers are saying
I ordered two new Brose allrounder displays for our e-bikes on January 23, 2026. No such displays were available in all of the USA. eBike24.com shipped the items the same day, and they arrived in Flor... See more
This was the first time I have purchased anything overseas, I wasn’t sure what kind of service to expect, however, e-Bike 24 went over and above my expectations. The price was very good, the process w... See more
As a UK based customer I can highly recommend ebike24.com. I have just purchased a new Shimano BT-E6010 battery which are no longer available in the UK. Pre-order enquiries, ordering, re-arranging shi... See more
Company details
Written by the company
eBike24 is the perfect online shop for electric bike enthusiasts. Here you will find top models of the latest e-bike generation. Whether mountain, trekking, city or cargo bike, we will find the right bike for your demands and riding style. We also offer a wide range of spare parts for most e-bike drives, so that everyone can carry out maintenance or modifications on their e-bike! In addition, we have useful accessories in our range, such as bike bags, mobile phone holders or protective covers, which make your everyday e-bike life easier. And our extensive assortment of e-bike lights, locks and GPS trackers also ensure more safety on the road. Our customer service is always available to answer any questions you may have about your electric bike.
Contact info
Emilienstraße 20, 01139, Dresden, Germany
- +49-351-7955235
- info@ebike24.com
- ebike24.com
4.8
Excellent
105 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
26 October 2023
Unprompted review
Excellent communication and very helpful
Had been struggling to find a replacement part for a while and these guys managed to source it within a few days. Excellent communication and very knowledgeable team!
8 October 2023
Unprompted review
Great service
I had ordered a new Bosch battery for my ebike. Sadly enough it was dead on arrival and would not charge.
After some quick (online) diagnosis by customer services I got sent a replacement battery and a shipping label to send back the broken battery.
Great communication and service throughout the process.
5 September 2023
Unprompted review
Exceptional sales service
Exceptional sales service. eBike24 fully explained the shipping options and made the payment arrangements easy.
14 September 2023
Unprompted review
Very satisfied
Maria at customer service did a fantastic job when something went wrong with my ordering at their WEB site. Now i'm looking forward to receive my goods.
- Terje
22 August 2023
Unprompted review
Incorrect freight quoted and final freight EXPENSIVE!
Goods received and as expected, so far so good.
The overall experience was very poor however, purchased via website on 27/July with freight quoted of €12.00, was contacted on 3/August and advised that due to the value (€61.93) and size (250mm x 130mm x 170mm) of the parcel the freight agreed was incorrect and a further €16.11 was required, when I went to pay this the company was wanting a further €27.33, making the freight total of €39.33 (over 3.25 time the original freight agreed). Which for a <€62 purchase in a small box weighing <1kg is excessive.
So while the product arrived quickly and was of good quality, the overall experience was poor/disappointing and the final freight cost (3rd time unlucky) was excessive!
7 August 2023
Unprompted review
Reply from eBike24.com
Dear Mark,
Thank you very much for your honest review. We appreciate your positive comments about the received goods and their quality.
We sincerely apologise for the inconvenience you encountered with the freight charges. We are aware of the current issue regarding the international shipping costs in our shop. At the moment, we are only able to ship orders with a value of less than €30.00 with the DHL letter service for €12.00, due to the amount insured. This is why we contacted you and kindly asked if you would accept the higher shipping costs for UPS Express shipping.
Unfortunately, a mistake occured on our side and your order got mixed up with an order from the US. For this reason, the email for you mentioned shipping to the USA and stated incorrect shipping costs. The payment link did contain the correct shipping costs, however we can understand your confusion as these costs were never communicated before. After you pointed out the error to us, we reiterated the correct shipping costs for New Zealand, which you then paid, and your order was shipped on August 7th.
Currently, our freight charges are under revision, and in the next couple of weeks, this issue should be resolved. Then, there will be a standard price for international shipments. Please note that the high shipping costs of €39.33 for NZ are provided by UPS, and we pass these on one-to-one to our customers. We do not intend to profit from shipping costs.
We truly value your business and hope that you will give us another opportunity to serve you better in the future. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team.
Thank you for your understanding.
Best regards,
Michael Fehrmann
eBike24
Good service
Good service. After changing an item a got refunded and it took a while but in the end everything is ok. 👍🏽
Will use them in the future.
15 June 2023
Unprompted review
Reply from eBike24.com
Hi Janne, thank you very much for your review! For your future orders, we will do our best to ensure that the rating goes up to 5 stars ;-)
Hälsningar
Michael Fehrmann
eBike24
Very good site for for shoping bike…
Very good site for for shoping bike parts because they got nearly everything.I found my part enviolo on theirs site for very affordable price,and I did not regret the choice.
18 April 2023
Unprompted review
Quick service to the USA
I needed a SMALL part that was keeping my bike off the road sent to the USA. I received prompt shipping and communication. The customer service was of the highest caliber. Great shop to deal with!
27 April 2023
Unprompted review
Very fast delivery of the package 48h De.-Slovenija.
Very fast delivery of the package, correct communication! I will shop at the ebike24.com store in the future!
16 February 2023
Unprompted review
"Ebike24.com saved the day!
"Ebike24.com saved the day!
I wasn't able to find a new chainguard for my Kalkhoff ebike in the US after I broke it last summer. Not even with the local bike shop I bought it at. The last thing I can afford right now is a new ebike. Searching for it online, fortunately I found it at ebike24.com, bought it, and they shipped it to me right away. I received it in perfect condition in a short amount of time. Now I can ride my ebike again when the warm weather comes around in a few months. Thanks to the team at ebike24.com for helping me get my Kalkhoff ebike up and running again!
6 January 2023
Unprompted review
I have place 2 orders so far
I have place 2 orders so far. Excellent prices and services. Quick shipping to the United States. I have ordered many things including Bosh Nyon and some Schwalbe tires. I highly recommend this company.
8 December 2022
Unprompted review
Fantastic Service
Fantastic Service, very helpful.
Received the part today and was able to fix the bike.
It wasn't working for 6 weeks. So Happy !
I ordered 2 of the 650mm Yamaha Speed sensors from you tonight, so I will have it in house to fix in future.
Thank you so much for all the help.
16 November 2022
Unprompted review
Ordered and delivered!!
Ordered and delivered!!! Perfect
They do exactly what they say - good comms
Thanks
24 October 2022
Unprompted review
I recently ordered part from this…
I recently ordered part from this website. Paid for DHL shipping service. The part sent in regular mail service.
Only electronic tracking service through DHL website.
Is this honest?
8 October 2022
Unprompted review
Reply from eBike24.com
Dear Hussam, thank you for your honest feedback. We contacted you about this issue via email but unfortunately we have not heard back from you, so I want to clear everything up right here.
We sent your order as "Warenpost International Premium". Warenpost is a service provided by the Deutsche Post DHL Group. It allows us to send small packages for a good price worldwide. That is also the reason why the tracking only worked through the DHL website. DHL handed over the package to Posten Norge in Oslo. This explains why your package looked to you like regular mail.
I can assure you that your order was insured through the whole shipping process and in case your order went missing, our team would have taken care of it immediately. We would have contacted DHL in no time and ensured that your package arrives safely. If your package would have been completely lost, we would send out another shipment to you without any extra costs for you.
As I can see in the shipment tracking, your order was delivered successfully six days after you placed your order. I hope that you are satisfied with the spare part you ordered. If you have any questions or concerns, I would be happy to help you.
Best regards
Michael Fehrmann
Ordered tyre from Ireland
Ordered tyre from Ireland , received within days , amazing service.
5 September 2022
Unprompted review
Fast, Friendly & Fair
Fast, Friendly & Fair. Thank you Elekrofahrad! It was a pleasure working with you!
5 September 2022
Unprompted review
Would buy again 10/10
Ordered a handful of Shimano parts that were out of stock almost everywhere else.
Very satisfied with everything. The ordered items came nicely packaged, and even faster than the estimated delivery time (to Norway)
8 August 2022
Unprompted review
Fantastic service
Fantastic service. I ordered some Haibike parts in the UK that no other online store or UK dealer could get. The delivery took 1 week to arrive which was extremely fast. Customer service was great too. I emailed them what i was looking for and they created an invoice for me and a link to pay.
28 June 2022
Unprompted review
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