EBC Brakes Direct Reviews 3,539

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 298 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the brake pads and discs, noting their superior performance and durability compared to other brands. Many people also highlight the excellent delivery service, with orders arriving quickly and on time. The overall service is frequently described as outstanding, with an easy ordering process and helpful customer support. However, some customers experienced issues with delivery, citing delays or problems with specific carriers. A few people also received incorrect parts or found the product to be noisy after installation. Additionally, some reviewers mentioned that the postage costs for small items were too high.

What people talk about most

Product

Reviewers mention positive feedback about product quality and performance. Customers consistently praise the... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting quick and timely... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of... See more

Service

Clients share positive opinions on service, consistently praising the quick and efficient assistance... See more

Order

Customers had positive experiences with the ordering process. Many reviewers found the transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

OE replacement for my 2017 Leon FR ST. Plain disc and standard pads. Very much improved initial bite followed by a linear and superior bite thereafter. Thoroughly recommend these over other afterma... See more

Company replied

Rated 5 out of 5 stars

Ordered Friday morning, arrived Saturday. Used countless sets of the RPX race pads. They work so much better than most of the other pads I've tried and they're cheaper. Great that EBC caters for peop... See more

Company replied

Rated 5 out of 5 stars

EBC Brakes provides an outstanding product that surpasses manufacturer quality (Toyota OEM). One set of discs, both front and rear, for a Verso in 10 years, 2 sets of Green pads in the same time perio... See more

Company replied


Company details

  1. Auto Parts Store
  2. Motorcycle Shop

About EBC Brakes Direct

Written by the company

EBC Brakes Direct is your number one source for brake products for cars and motorcycles with same day shipment of over ten thousand quality brake parts. We sell only the very latest EBC materials and can help with any fitment or technical issues 9-5 weekdays with our experienced group of sales staff and technicians.
EBC Brakes Direct

Fast and Free Shipping

Free next day deliver on most orders

Most orders will be delivered next day and shipping is free - order must be £50 or more after all discounts and taxes and free shipping only applies to mainland UK. Please check our website for further details to ensure your area is included in our free shipping offer.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

All good

All good
Quick delivery

28 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Full set of front and rear…

Had full set of front and rear greenstuff pads/disks in stock for my 06 Dodge Ram 3500
Ordered on line New Years eve (Thursday) all arrived here via UPS on Tuesday lunchtime
Installation is straight forward and was back on the road by the end of the week
Not the 1st time used EBC and wont be the last same goes for most of friends when time comes to renewing their brakes.
UK company so any problems can just pick the phone.

31 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

14 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great quick service 🙂

10 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

EBC Green

I've had EBC Green pads now for my M Tec Sport 3 series and now my M Sport X5 and I'm really pleased with them. Orderings always easy with postage quick couple of days.

6 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Brilliant service!

Brilliant service!

8 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

If you need pads for Track Days

Good quality product at a sensible price point

4 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Happy Customer

I have used EBC brakes on every car I have owned for something like the last 25 years. The products are amazing and website is great at guiding to the correct parts. Highly recommend

4 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

My search for shoes for my classic van

I approached ebc with very limited info, in search of brake shoes for a classic van, numerous emails later they had found the shoes I needed, having used photos I’d sent to work out what I needed, I was able to order the shoes I needed - can’t thank Andrew and the team enough, they were patient and incredibly accommodating !
I’ve used yellowstuff pads on the front of the van for several years ( a revoltionary stopping experience in a 40 year old van let me tell you ), so now it’s EBC commercial compound on the back too thanks to their great service - complimentary sticker in full effect too !

3 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 1 out of 5 stars

Rip off merchants!

There were two alternative brake sets for my vehicle so EBC suggested I purchased both and returned the one I didn't use. The advice was to buy a "kit" plus an extra set of pads; which I did (no mention of a surcharge during this process). I spent £450 on my brakes. When I came to return the unused set they informed me there would be a 15% surcharge; cheapskates!

12 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning Steve,

I'm very sorry to hear you were not happy with the service you received.

Looking into this, we received an email from you yesterday informing us about the kit not being right and requesting it be returned. As stated on the website terms and conditions, any incorrect items must be notified within 30 days of receipt and will be subject to a restocking fee. This is especially the case as you would only be returning part of the kit you have ordered.

Again, we are very sorry you were not satisfied with your experience and can only hope to do better in the future, as the happiness of our customers is very important to us, but these are the policies we have in place.

Kind Regards,

EBC Direct Team

Rated 5 out of 5 stars

Good prompt service

2 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Great brakes at a good price

I love the green stuff brakes and always get these fitted to my everyday car as they perform much better than standard brakes. I’ve also gotten yellow stuff more my fun car and you can feel the difference. Delivery is quick and the brakes are good value for money

1 December 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 4 out of 5 stars

The lady I spoke to at EBC was pleasant…

The lady I spoke to at EBC was pleasant and helpful, regarding type of Discs I was after, delivery of the items was good.

27 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received. As you've chosen to give us 4 stars instead of 5, is there anything we could improve on? Our customer's feedback is always greatly appreciated

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Excellent product and quality,

Excellent product and quality,

20 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Long term customer of EBC pads, 3rd car that now has them.

A great service and really top quality pads.

I bought my first set of Green Stuff pads for my Countryman Cooper S five years ago, then when my Octavia vRS needed new pads and discs, there was only one place I was going to go.

Fast forward to November and my 2021 M235i needed both front and rear pads, again, there was no other choice of brand. I went to EBC again. I've now fitted YellowStuff pads all round and could not be happier.

13 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Green Stuff Rear Pads for Mini Gen 3

Ordering & Delivery were as good as usual

10 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Afternoon,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

Rated 5 out of 5 stars

Really helpful and quick online chat…

Really helpful and quick online chat responses. Can't fault them.

5 November 2025
EBC Brakes Direct logo

Reply from EBC Brakes Direct

Good Morning,

We truly appreciate you taking the time to share your kind words!

It’s incredibly rewarding to know that you’re pleased with both our products and the service you received.

Best regards,
The EBC Brakes Direct Team

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