XM  Reviews 350

I had a very disappointing experience with XM Global. After making a deposit, the funds were not reflected in my trading account even after a significant amount of time. Despite sending multiple emails and raising complaints, the response has been slow and not helpful.

The lack of transparency and delay in resolving financial issues is extremely concerning. When it comes to money, users expect quick and reliable service, but that was clearly not the case here.

I would advise others to be cautious before depositing funds, as the support system does not seem efficient in handling urgent issues. Overall, my experience has been frustrating and stressful.
Still i have deposited 103 dollars on 14th april done full process and they have not sent me my funds deposit and still not assessed my complaint I have lost the money as you may refund it or reflect it into my account.Because I have no any contact to the further merchant your company provide us to pay them still i have sent many proofs and issues and emails not yet got any resolution. As they only provide assisted answers only.

Thank you for your response.

However, I have already been waiting for more than 2 months for my withdrawal of USD 875, which is completely unacceptable. How much more time do you want this is very bad behaviour

I have also sent multiple emails to your support and compliance team, but I have not received a single proper response. This lack of communication is very disappointing.

You mentioned that the case is under investigation, but I want to know clearly how much more time will be required. Please provide a definite timeline and process my withdrawal as soon as possible.

I expect a prompt and final resolution to this matter.

Scam Alert!!
XM not giving me my payment???
Title: Withdrawal Not Processed – No Response

I am very disappointed with XM Global Limited.

XM closes all my trade in loss by their own and deduct my amount and now the remaining amount they are not allowing me for withdrawal.

Despite sending multiple emails and follow-ups, I have not received any response from their support or compliance team. There is no communication, no updates, and no resolution.
Imran Rasool
Account Number: 342034221
Country: Pakistan

This kind of behavior is highly unprofessional and raises serious concerns about the safety of funds.

I request XM to process my withdrawal immediately. Otherwise, I will escalate this matter further with financial regulators.

I do not recommend this platform to anyone.

XM Global is still illegally withholding 15,000 TRY of my funds after 35 days of 'investigation.' Even though they officially admitted the funds were 'LOCATED' on April 3rd, they refuse to credit my trading accounts (#410312399, #400650249, #323915145).
​I have provided over 10 bank receipts and video evidence showing the transfers made to their local agents, Maşallah Evelek and Yusuf el Abdullah. They recently refunded a small portion (5,000 + 3,100 TRY) to silence me, which is a legal admission that they owe me the full amount.
​Why is the remaining 15,000 TRY still missing? Using 'provider approval' as an excuse for over a month is a scam tactic. I have already filed criminal complaints with FSC Belize, MOKAS, and MASAK. I will not stop until the full amount is credited. XM is no longer a reliable broker for Turkish investors if they cannot manage their own local payment gateways.
​STAY AWAY until this is resolved!"

I used a thirdparty for my deposit and i found out later that this company is a against that my cosuin did the deposit for me, they took my profits which I’m ok with now but now they wont even let me withdraw my original money ive never seen such greedy hungry people i gave them my bank stat sourve of fund and all other documents and they kept asking for me so they could make me not send one and keep the money and that us what happend they wanted family tree to show that we are cousins which is absurd im not gonna send a who family pic of it to show its there i send them my cousins id pic and letter from him so they could confirm but they said we dont care about this and we want family tree which is honestly too personal since im in iraq and the our goverment dosent have that stuff. Also this case has been going on for 7 weeks and not their agents closed convos on me the aml and support team dont even respond to my massages for weeks. For anyone new to this broker plz dont use it its a scam and against u in every way also their really disrespectful and brain dead

PLEASE READ THIS-
Do NOT INVEST WITH THIS COMPANY and especially do NOT FALL FOR THE FAKE COPY TRADING DATA-
I have all the receipts proofs screenshots whatever you need trust me do not do anything with them as I’ll tell you my complete experience and you will be shocked-
I read the returns of a “low risk” copy trading option low risk score of 4- I copied.
I come back and my entire capital is gone- which I would have accepted if the trader had done something wrong as it was my decision to copy trade him. I check traders past history and closed trades- HE WAS STILL AT 1% PROFIT NO LOSSES- AND GUESS WHAT THE SUPPORT TEAMS RESPONSES WERE AND IM NOT KIDDING I WILL COPY PASTE THE EXACT WORDS-
1st when I panicked and reached out)- We have noticed a recurring pattern of unsolicited messages. Please be advised that such activity is disrupting and a violation of our company's communication policy. We kindly request that you limit your messages and allow us some time to respond to each inquiry thoroughly. Please be aware that if you continue overloading our communication channels, we may take appropriate actions such as blocking and/or banning you from contacting us in any way. We request that you respect our communication channels and refrain from any further misuse.

2nd) The trader’s recent returns may not show losses, but your capital can still be lost if previous trades resulted in significant drawdown or if your account was stopped out due to insufficient equity. Sometimes, the trading history display or filters may not show all closed trades, especially if certain filters are applied or if the report period is limited.

3rd) Copy trading returns shown for a trader reflect their own account performance, but your results can differ due to factors like trade execution timing, slippage, or differences in account size and leverage. Even if the trader’s history shows no recent losses, your account may still experience losses if previous trades caused a significant drawdown or if your account was stopped out.

Basically- COPY TRADING RETURNS ARE COMPLETELY FALSE AND DO NOT REFLECT ANYTHING AKA BIG TIME SCAM

I deposited 10,000 INR via UPI . The amount got deducted from my bank account but the xm account is not showing up the amount. I have raised a ticket on XM regarding this sharing my transaction screenshot and 12 digit transaction Id but got no reply from them except that auto generated bot messages.
My Details are :
Date and Time of Payment: 13th April 2026 , 17:57
Mode of Payment: UPI
Transaction ID: 610317955854
Receiver UPI ID: gpay-14255772@okbizaxis
Amount - 10,000 INR

Withdrawal made from XM through online, On 26/02/2026 and 10/02/2026 both the amount credited to account but bank has put both the amount on hold.
Reason - Cyber police has found the particular Payment partner of XM was in involved some suspicious activity.
I am suggesting the entire XM user, please do not trust XM broker they will make more complicate instead of resolution.
Not received my deposit in trading account which was made on 9th march and now this happened.

I am really disgusted with this platform

I've never seen a broker with poor management. I've been contacting support for months now to review my documents that got stuck on "review". When I contact them they always promise that theyre on it and I will receive and email but nothing comes. Im so disappointed I know of other brokers that are responsive and solve small issues like these in 30seconds.

It has been more than 1.5 months (46 days) now since my Fund (Deposit Amount) is missing.
No proper response and reply from XM other than the same template reply.
No effort to resolve my missing Deposit issue.

its not a secure broker for any forex trader please shift yourself to other broker who not said deposit with local banks first blah blah blah it's not safe please don't use this and I request to app store please remove this shit from app store it's blocked my account without any proof of violation.
And one more important thing that it's not gave your profits withdraw in your binance or bitget or ay cryptocurrency method its gave your profits withdraw in your local banks which is also a big issue because pakistani banks have not alot of transaction limits .

So this review is for traders who are visiting here to read about xm, I've been trading since 3.5 years, and around 2.5 years I've traded with exness 1 or 2 issues not more than that but flawless experience in both customer service and app, now in xm I made a deposit of 15000 INR through UPI, as 15000 was max limit through upi, I switched to xm for UPI only, so april is my 4th month with xm, that 15000 got debited from my account but did not reflected in my trading account, it's been exactly a week, customer service team even human agents are like bots with copy pasted replies and same replies who have no update to give, people trading with xm I would suggest you to switch to exness , I myself will switch back, because thing is not about 15k INR, that is a very small amount for someone like XM, thing is there are thousands who are stuck with 15 or 20 or 40, transactions like these, yes some receive it back but there are also some who have lost the hope of their money as they are waiting for more than 1 month, if I would have lost this money in trading it was cool, but now this experience has haulted my forex trading.

Your case is under investigation k ilawa koi or bkwas Hy ya sb ko yehi topi pehnao hui. 4march se withdrawal lia hua mgr abhi tk receive ni hua hzaron emails ki support team ko Whatsapp py live chat ki human agents se mgr Kisi ny b koi proof ni dia aik he bkwas your case is under investigation. Agr Kisi ko case investigation k bad apna paisa wapis Mila ho to lazmi btaya. Ma to ab media py ly k ana ye msla . Xm ka yehi ilaj Hy bs

If u see the reviews, Totally no one is gappy with these theives

My name ezza Noor I'm from Pakistan

Mai logo KO bachany kr neyat sy ye review Dy rhi ho k ye funds rook letay please ISS application sy door rhy ye Achi trading app Nahi Iskay ilawa exness use krly ya vantage use kr ly ya doo prime use krly WO Achi hai ye BHT bakwaas hai Iska withdraw issue b atay hai local bank policy ke wajh sy BHT gandha system hai inka

It has been almost a month since the issue.
I am writing to report a serious issue regarding a deposit I made to my XM Trading account, which has still not been credited. On March 9, 2026, I deposited ₹10,000 into my XM Trading account (account number 381289050) via PhonePe UPI from my Bank of Baroda account. The payment was successfully debited from my bank account, and I have the UPI transaction reference (UTR) number 546417583656 as proof. However, this amount has still not been credited to my XM Trading account.

On the same day, March 9, 2026, I contacted XM Trading support, and since then I have only been informed that my case is “under investigation,” without any clear resolution, explanation, or timeline. Despite the fact that the funds have been deducted from my bank account and the transaction is clearly visible in both my PhonePe and bank transaction history, the deposit has neither been credited to my trading account nor refunded.

My registered email address with XM Trading is nileshwani***@gmail.com, and I can provide all relevant screenshots and transaction details, including the UTR number mentioned above. I request that my deposit of ₹10,000 be credited to my XM Trading account (381289050) immediately, or that a clear and prompt resolution be provided so that my funds are either credited or refunded without further delay.

I strongly advise all traders to AVOID XM Global. I experienced a major technical failure where a trade was executed with a 1.00 lot size instead of my consistent 0.01 lot strategy, causing a significant loss in seconds.
The main issue: This order NEVER appeared in my terminal logs. My journal proves that the platform was "Disconnected/Suspended" right before the incident, yet this unauthorized trade appeared on the broker's server.
I raised the case with the regulator (FSC Belize) under case number MOX-42166, providing full evidence of the system instability and the absence of the order from my device. Shockingly, the FSC sided entirely with the broker, ignoring my logs and relying only on the broker's version of events.
Conclusion:
1. The broker has serious technical issues, including unauthorized lot size changes.
2. You cannot get your rights back from their regulator (FSC), as they protect the broker over the trader.
Save your money and trade elsewhere with a more reliable broker and a real regulator. My dispute with XM under case MOX-42166 is proof that your funds are not safe here.

Dear Gentlemen l am writing to inform the Commission of the latest update regarding my complaint against XM Global.

Despite my previous explanation that a formal marriage certificate is physically impossible to obtain due to the ongoing civil war and the destruction of our home village in Myanmar, XM Global continues to ignore all other high-level legal evidence.

I have already provided:

The Official Birth Certificate of my child (which legally proves my 13-year relationship with my wife).

Wedding photos from 2013.

Proof of 3 years of successful business with them using these same funds.

XM’s latest response simply states that they will only process my case if I provide the non-existent marriage certificate. This is a deliberate "Impossible Condition" used to permanently withhold my $1,636.67.

I humbly request the Commission to intervene and direct XM Global to accept the Birth Certificate as valid legal proof of our union, as it is recognized in any court of law. My family relies on these funds for my child's education and health insurance.

I am filing a formal complaint against XM.

Key Points of My Complaint:

4-Year History: I have used this account for 4 years, with a total net loss of nearly 300,000 THB. XM accepted all these deposits from my spouse's account without any warning while I was losing money.

Unfair Enforcement: XM only terminated my account and seized my $1,636.67 balance now that I have finally made a profit. This is a clear case of selective enforcement to avoid payouts.

Family Ties: The funds belong to my legal spouse, Mr. Wai Yan Kyaw. I do not use mobile banking. We are a family unit with a young daughter (Birth Certificate attached).

Financial Hardship: This money is our life savings, meant for my daughter's education and health insurance. We have already sold our land and motorcycle to survive.

Requested Action:

I demand the immediate release of my full balance of $1,636.67 USD. XM's actions are predatory and lack transparency.

Sincerely,,

I am filing a formal complaint against XM (FSC) for the unfair termination of my account #314649737 and the seizure of my funds totaling 1,636.67 USD.

Timeline of Events (March 2026):

March 12: I deposited 9000, 3000, 5000, and 2500 THB. I lost these trades. XM accepted these deposits from my spouse's bank account without any warning or issue.

March 20: I deposited 1800 and 6500 THB. After successful trading, my balance reached $1,636.67 USD.

Withdrawal Attempts: When I tried to withdraw, XM repeatedly rejected my requests.

Stalling Tactics: For several days, XM forced me to undergo exhaustive verification, including:

Full ID documents.

A video selfie with my ID.

Detailed bank information.

Proof of income and pay slips.

Final Outcome: Despite providing EVERY requested document, XM waited until I had a significant profit to terminate my account citing "Third-Party Involvement."

Legal and Ethical Grounds for Complaint:

Bad Faith Practices: XM only flagged the "Third-Party" issue when I made a profit. They were perfectly happy to accept the same funds when I was losing on March 12. This is predatory and discriminatory.

Exhaustive KYC Compliance: I have fully cooperated with every invasive request (video, income proof). To terminate the account after receiving all my private data is a breach of trust and privacy.

Family Unit Exception: The funding comes from my legal spouse, Mr. Wai Yan Kyaw. I have provided our daughter's birth certificate as proof. I do not use mobile banking myself, and we manage our finances as a single household.

Extreme Financial Hardship: We are migrant workers in Thailand. This money is critical for my daughter's tuition fees and health insurance. We have already sold our assets (motorcycle) and land in Myanmar to fund our survival.

Requested Action:

I demand . XM to release my full balance of 1,636.67 USD immediately. Retaining these funds after 4 years of consistent use of the same bank account is an act of financial theft.

I have attached all identity documents, transaction logs, and family proof for your review.

Sincerely,

Phyu Sin Win

Passport No: CC7816870

Phone: (0960624312]

Location: Samut Sakhon, Thailand

(Please check my pdf file and check my video )

Thank you for your continued support in this matter.

Regards,

PhyuSinWin

UPDATE (April 16, 2026):
Despite XM’s reply here on Trustpilot and assigning new support tickets (HDFVEW), there has been NO progress. They continue to ignore the official Birth Certificate of my child and use my status as a war-displaced person from Myanmar to delay my $1,636.67 refund. This "investigation" is just a tactic to keep my funds. I am still waiting for justice and have updated the Belize FSC about this ongoing delay

My account is with them. I made a deposit, made profit and submitted withdrawal through the same method from which i deposited. But they rejected and refused and asked me to use crypto method because they knew i only had 38usd and could not withdraw it using usdt. So i did this, i gambled it all away and closed my account with these crap people. Also, they dont have any support team its just two Pakistani scammers operating from Dubai under fake English aliases NEVER USE THEIR SHIT PLATFORM IF YOU'RE BECOMING A PROFITABLE TRADER.

Best broker, deposits and withdrawals are very smooth. My experience with XM is very positive. I recommend this broker to any trader who wants instant deposits and withdrawals. I'm not here to advertise; I'm here to share my positive experience with XM. Everything is seamless. I encourage XM to continue being transparent.