The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... See more
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Review summary
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Reviews shaping this summary
Well..what a brilliant company to deal with! Our 7 year old easyglide 3 pro bi ply saucepan set. Two of the saucepans the non stick was thinning. So still having the digital receipt. We put in a clai... See more
Company replied
I was very pleased with the customer service I received recently from Eaziglide. I had two saucepans that had become badly damaged (and one was leaking) through routine use over only 5 years. After an... See more
Bought the easi glide 3 wok, it's worth the extra money as the non stick is excellent! We also have the 5 pan set for many years and they are all still in excellent condition. I would definitely recom... See more
Company replied
Company details
Written by the company
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Contact info
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , United Kingdom
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Fantastic service sent a picture by…
Fantastic service sent a picture by return. I received a new baking sheets.
27 March 2026
Reply from Eaziglide
Hi Mike,
Thank you for your kind feedback.
We’re delighted to hear that you were happy with our customer service and that your replacement baking sheets were received promptly.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Great pan and customer service
The pan was great but despite careful use and following the long list of instructions the bottom has bowed so it spins on the induction hob whilst cooking. Sadly I did not keep receipt or register product with Easiglide and as a result that’s over £70 down the pan with a product that’s no longer fit for purpose. Easiglide have closed the case.
15/4/2026 Update - Easiglide have just notified me that a replacement pan is on its way, not received yet, but have updated review in anticipation of receipt of replacement pan.
3 April 2026
Unprompted review
Reply from Eaziglide
Hi Catherine,
Thank you for taking the time to share your experience and for updating your review.
We’re sorry to hear about the initial issue you experienced with the pan, but we’re pleased that a replacement has now been arranged. We hope the new pan performs as expected and provides a much better cooking experience moving forward.
If you need any further assistance once it arrives, please don’t hesitate to contact our customer support team.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
We love our eaziglide pans
We love our eaziglide pans. They’re really easy to cook with. No oil needed. They clean well. We’d recommend not putting them in the dishwasher as the coating can react. The eaziglide guarantee is amazing and gives peace of mind. Thank you eaziglide. We highley recommend the pans and your customer service *****
1 April 2026
Unprompted review
Reply from Eaziglide
Hi Michelle,
Thank you for your kind words and for recommending us.
We’re delighted to hear how much you’re enjoying your Eaziglide pans and that they’re making cooking and cleaning easier for you.
It’s great to hear that our lifetime guarantee gives you peace of mind as that’s exactly what we aim for.
We truly appreciate you choosing Eaziglide.
Kind regards,
The Eaziglide Team
Thank you so much Victoria
Thank you so much Victoria. Another fantastic customer service experience. My 20cm imperial saucepan lid gave up after nearly 20 years of use when the handle broke off. Lifetime warranty not quibbled and a new 20cm Eaziglide pan arrived. Absolutely brilliant products and company to deal with
31 March 2026
Unprompted review
Reply from Eaziglide
Hi Adrian,
Thank you so much for your kind words and for taking the time to leave a review.
We’re delighted to hear that you’ve had another positive customer service experience and that your replacement was handled smoothly under the lifetime warranty. It’s especially great to know you’ve enjoyed so many years of use from your cookware.
We really appreciate your support and recommendation.
Kind regards,
The Eaziglide Team
Very poor service and responses
Very poor service and responses. On 25th Feb I contacted Eaziglide about a saucepan that had developed a fault. I sent in my details and details of proof of purchase.
Since then I have had to contact the customer relations person again several times asking about my damaged Eaziglide saucepan and the lifetime guarantee. I have been told both verbally and email that it will be replaced. However I have been asked on several occasions for the same details (details of purchase etc). I have finally on 18 March been emailed that I will receive notification of when my replacement saucepan will be sent and then I will have to wait approx 5 days for delivery. This is over a month wait and I'm not convinced that I will ever receive a replacement saucepan.
26 March 2026
Unprompted review
Reply from Eaziglide
Hi Hywel,
Thank you for taking the time to share your feedback, and we’re very sorry for the frustration caused by the delays and repeated requests for information.
Please could you let us know if this issue has not yet been resolved, or if there is anything further outstanding? We would also be grateful if you could confirm whether you are now happy with the performance of your replacement saucepan.
If you still need assistance, please contact our customer support team and we will be happy to help.
Kind regards,
The Eaziglide Team
I have a claim to make under guarantee
I have a claim to make under Eaziglide’s guarantee. However the e-Mail address to which customers are directly to lodge a claim bounces back as not recognised. And I have not find any other means of contacting Customer Support. So, what am I supposed to do. Not good enough at all.
25 March 2026
Unprompted review
Reply from Eaziglide
Hi Peter,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’re not sure why this issue has occurred, as our customer support channels should be working as expected.
Could you please confirm that the email address you are trying to contact is reception@imperialgb.com? Once we have this information, we’ll be happy to assist you further and ensure your claim is handled as quickly as possible.
Kind regards,
The Eaziglide Team
Fantastic product
Fantastic product, well worth the initial expense and great customer service when replacing old and worn out items.
3 March 2026
Reply from Eaziglide
Hi Joseph,
Thank you for your review. We’re delighted to hear that you’re enjoying your Eaziglide product and that you feel our brand is worth the investment. It's great to hear that our customer service team could help assist you efficiently.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Reply from Eaziglide
Hi Stephen,
Thank you for your review. We’re delighted to hear you’re enjoying using your saucepan and that you are impressed with the non-stick performance.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
The replacement lid is a little too…
The replacement lid is a little too tight, so you have to force it in, compared to the former which fit easily. Disappointing as speed and ease of service was good.
6 March 2026
Reply from Eaziglide
Hi Tara,
Thank you for your feedback. We’re sorry to hear that your lid isn’t fitting properly. This shouldn’t be the case, and we’d like to help resolve it. Please could you email us at reception@imperialgb.com
so we can assist you further?
Kind regards
The Eaziglide Team
Good quality non-stick pan
Good quality non-stick pan. The only downside is that it took rather long to arrive.
5 March 2026
Reply from Eaziglide
Hi Cedric,
Thank you for your review. We’re delighted you’re enjoying your non-stick pan! We apologise for the delay in delivery and appreciate your patience.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Reported a faulty pan
I reported a pan which was not as none stick as it should be after 4 years use. I sent photos of the pan and receipt of purchase. After a short time I was told that a new pan was on the way. No fuss and dealt with professionly and efficiently. Very pleased.
23 February 2026
Reply from Eaziglide
Hi John,
Thank you for sharing your experience. We’re glad we could resolve the issue quickly and efficiently, and that you’re pleased with the outcome.
We appreciate your feedback and your continued support of Eaziglide.
Best regards,
The Eaziglide Team
Great product deliverd on time
27 February 2026
Reply from Eaziglide
Hi Anthony,
Thank you so much for your review. We’re thrilled to hear that your delivery arrived promptly and that you’re happy with your product.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
The best non stick pans I have ever…
The best non stick pans I have ever had. Don’t even need to use oil
24 February 2026
Reply from Eaziglide
Hi Caroline
Thank you for your fantastic review. We are delighted to hear you are enjoying your Eaziglide pans and that the non-stick performance is making cooking easier, even without using oil.
We truly appreciate you choosing Eaziglide.
The Eaziglide Team
Eaziglide produce the best cookware!
Eaziglide produce the best cookware!
I’ve a fair few of their pans and honestly when they say non stick, it really means non stick. Customer service is excellent plus you are kept informed about delivery dates.
Will I buy more?
Too right I will 👏👏
5 January 2026
Unprompted review
Reply from Eaziglide
Thank you for such a fantastic review. We’re delighted to hear you’re enjoying your pans and that the non-stick performance is living up to expectations.
We’re so pleased you’ve been happy with our customer service and order updates.
We appreciate you choosing Eaziglide.
The Eaziglide Team
Amazing high quality
I absolutely love these pans! The quality is outstanding, and they clean up effortlessly- such a dream to use in the kitchen
1 February 2026
Unprompted review
Reply from Eaziglide
Hi Cristy,
Thank you for your review. We’re delighted to hear you love your pans and that you’re finding them such a dream to use in the kitchen.
It’s great to know the quality and easy clean performance have impressed you.
The Eaziglide Team
Excellent service
Excellent service. They replaced all 4 of my pans that had become perished over time.
4 February 2026
Reply from Eaziglide
Thank you for your wonderful review. We’re so pleased we could help and get your pans replaced for you.
We really appreciate your support and hope you continue to enjoy cooking with Eaziglide!
The Eaziglide Team
The product is brilliant
The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will last a long time. Packaging was...unusual but effective in protecting the frying pan and did it's job. Very pleased overall!
2 February 2026
Reply from Eaziglide
Hi Brian,
Thank you for your fantastic review. We’re delighted to hear you’re enjoying your pan and that it’s performing so well. It’s great to know the durability and finish have impressed you too. We’re also pleased the packaging protected your pan as intended.
Thank you again for your support.
The Eaziglide Team
Second set of the same pans
Second set of the same pans we've bought and it'll be a third one if not discontinued.
30 January 2026
Reply from Eaziglide
Hi Juan,
Thank you for your continued support. We are delighted to hear you have come back for a second set.
We really appreciate your loyalty and look forward to serving you again in the future.
Thank you for choosing Eaziglide.
The Eaziglide Team
Fast service well packed & good looking…
Fast service well packed & good looking pans very pleased
2 February 2026
Reply from Eaziglide
Hi Stephen,
Thank you for your review. We’re so pleased to hear you were happy with the service, packaging and your new pans.
We really appreciate your support and hope you enjoy using them.
The Eaziglide Team
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