The product is brilliant. Used to fry different things successfully and the surface feels tough even when I accidentally scraped a metal fork into it as I was serving. The finish looks like it will la... See more
Company replied
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Review summary
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Reviews shaping this summary
Well..what a brilliant company to deal with! Our 7 year old easyglide 3 pro bi ply saucepan set. Two of the saucepans the non stick was thinning. So still having the digital receipt. We put in a clai... See more
Company replied
I was very pleased with the customer service I received recently from Eaziglide. I had two saucepans that had become badly damaged (and one was leaking) through routine use over only 5 years. After an... See more
Bought the easi glide 3 wok, it's worth the extra money as the non stick is excellent! We also have the 5 pan set for many years and they are all still in excellent condition. I would definitely recom... See more
Company replied
Company details
Written by the company
At Eaziglide, we aim to make your kitchen experience effortless. Our premium range of non-stick kitchenware includes frying pans, saucepans, grill pans, baking trays, and more, all meticulously designed to fulfil your cooking needs. Proudly designed in Great Britain, our products are available through John Lewis or directly on the Eaziglide website. If you're an existing customer with any questions, just email us, and our team will be glad to assist you.
Contact info
Imperial, Whiteacres, Whetstone, LE8 6BB, Leicester , United Kingdom
- 0116 286 7000
- reception@imperialgb.com
- eaziglide.com
4.6
Excellent
501 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically takes over 1 month to reply
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Poor logistics and packaging
I ordered two baking trays. Firstly, they only sent one of the two trays - to their credit, customer service was quick in sending out the second when I contacted them. Secondly, each tray arrived in a huge box with ridiculous amounts of packaging, so having two lots of packaging made this a massively wasteful order and I wouldn’t come back again.
14 November 2025
Reply from Eaziglide
Hi Roz,
Thank you for your feedback. We’re very sorry that your order was incomplete initially, although we’re pleased our Customer Service team was able to resolve this quickly for you.
We appreciate you raising your concerns regarding packaging and will pass your comments on as we continually review our packing processes to reduce waste where possible.
Thank you again for your feedback.
Kind regards,
The Eaziglide Team
Really great dealing with Victoria
Really great dealing with Victoria - quick responses and dealt with my issue swiftly. Thank you
25 November 2025
Unprompted review
Reply from Eaziglide
Hi Helen,
Thank you for your lovely feedback. We’re so pleased to hear that Victoria was able to assist you quickly and resolve your issue smoothly.
We’ll be sure to pass your kind comments on to her.
Thank you for your support.
The Eaziglide Team
Great cookware
We put in a claim under easiglide lifetime guarantee. 2 saucepans of a set had thinning of the non stick. Sent photos of the pots and the receipt which also had 2 large easiglide pots on there. Easiglide replaced every item on the receipt! Wow what service! Fantastic cookware and company to deal with.
11 November 2025
Reply from Eaziglide
Hi Robert,
Thank you for your review. We’re pleased we could assist with your lifetime guarantee claim and get everything resolved for you.
It’s great to hear you’re happy with both the cookware and the service you received. Your support really means a lot to us.
The Eaziglide Team
The saucepan’s are of excellent…
The saucepan’s are of excellent quantity and the customer service from the company is second to none as a retired chef I would recommend there products to any one
11 November 2025
Reply from Eaziglide
Hi Thomas,
Thank you for your review. We’re delighted to hear you’re so pleased with the quality of the saucepans and our customer service.
It means a great deal coming from a retired chef, and we truly appreciate your recommendation.
Thank you for choosing Eaziglide.
The Eaziglide Team
excellent service
Victoria was efficient at processing my complaint about two Easyglide pans that I felt had not stood the test of time or lived up to their promise. She kindly offered me a replacement for both pans, and was thorough and polite and factual at all times
28 October 2025
Unprompted review
Reply from Eaziglide
Hi Katharine,
Thank you for your review. We’re sorry to hear the pans had not met your expectations, but we’re pleased Victoria was able to assist you efficiently and arrange replacements.
It’s lovely to hear she was thorough, polite and helpful throughout. We’ll be sure to pass your feedback on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
Eaziglide offered an immediate exchange…
Eaziglide offered an immediate exchange without quibble. The replacement was delivered promptly. Great customer service.
29 October 2025
Reply from Eaziglide
Thank you for your review. We’re so pleased we could arrange an exchange for you quickly and that your replacement arrived promptly.
It’s great to hear you were happy with the service you received.
The Eaziglide Team
Christmas cake.
I used it for the first time to make my Christmas cake. It came out so easily after I left the cake to cool. Very impressed, would highly recommend.
14 November 2025
Reply from Eaziglide
Thank you for your wonderful review. We’re delighted to hear your Christmas cake turned out perfectly and released so easily.
We hope our cake tin continues to serve you well throughout the year, perhaps even for some Easter baking.
We really appreciate your recommendation.
The Eaziglide Team
Resolution of problem
They understood and resolved a problem quickly, efficiently and politely.
29 October 2025
Reply from Eaziglide
Hi Glyn,
Thank you for your kind review. We’re pleased we were able to resolve the issue for you quickly and efficiently.
It’s great to hear you were happy with the service you received.
The Eaziglide Team
This product is not good
This product is not good and should be avoided. The type of finish flakes and chips no matter how well you look after them. The wok has to be used unlike a wok on low heat or else it loses its non stick coating. Rubbish really, poor recommendation by which?
14 August 2025
Reply from Eaziglide
Hi Martin,
We’re sorry to hear you were disappointed with your wok and appreciate you sharing your feedback.
We understand a replacement was sent, and we hope the quality of the replacement has met your expectations and that you’re now getting on well with it.
As with most non-stick cookware, low to medium heat is generally recommended, as higher temperatures can reduce the lifespan of the non-stick coating over time.
If you experience any further issues, please don’t hesitate to contact our Customer Service team and we’ll be happy to help.
Kind regards,
The Eaziglide Team
Easiglide has the best customer service…
Easiglide has the best customer service and I had a very respectful and helpful experience with them
4 November 2025
Reply from Eaziglide
Hi Rogayeh,
Thank you for your review. We’re delighted to hear you had a respectful and helpful experience with our team.
Your kind words mean a great deal to us.
The Eaziglide Team
Highly recommended …
I bought 2 Eaziglide cupcake trays in preparation for Christmas day Yorkshire puddings! They were competitively priced compared to some major retailers and were delivered promptly. I am currently replacing all my pots and pans with Eaziglide Neverstick as they are so brilliant. Strong and really are Neverstick.
4 November 2025
Reply from Eaziglide
Hi Carolyn,
Thank you for your review. We’re delighted to hear you’re pleased with your cupcake trays and that they arrived promptly.
It’s fantastic to know you’re replacing your cookware with our Eaziglide products and finding it strong and truly non-stick.
We hope your Christmas Day Yorkshire puddings were delicious, which we’re sure they were.
The Eaziglide Team
Poor experience
Warranty process a little laborious. Phots requested which I sent, however photos do not show a handle load sending at the rivets. Waste of my time. I sent a video and warranty was accepted.
You shipped the package and delivery attempted 05/11. It’s now 11/11. Reason? Parcelforce. I checked today wondering where the package was. Tracking shows attempted delivery however no card through door, no SMS or email. Useless. Apparently the package is at a post office. Change your courier - Parcelforce are one of the worst. Not a very good experience.
5 November 2025
Reply from Eaziglide
Hi James,
We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback.
We understand a replacement was sent and received, and we hope it arrived safely and is now meeting your expectations.
Kind regards,
The Eaziglide Team
Reply from Eaziglide
Hi David,
Thank you for your review. We’re so pleased to hear you were happy with our service.
Thank you for choosing Eaziglide.
The Eaziglide Team
Amazing Company
Amazing Company!
We had some issues with a set from a wedding present from 5 years ago. They were amazing and replaced them even though we had no proof of purchase (wedding gift). Love the pans. Love the company!
24 October 2025
Reply from Eaziglide
Hi Jonnie,
Thank you for your amazing review. We are so pleased we could help resolve the issue for you and get everything sorted.
It is wonderful to hear you love both the pans and the company. That truly means a lot to us.
The Eaziglide Team
Five star customer service
I was having a problem with my easziglide saucepans there were stains on the inside of them which would not come off .
I contacted there customer service team via email and Victoria was the Customer Service Controller that was allocated to the case and after a couple of very pleasant emails and photos I sent in , I must say the out come was extremely positive.
Thank you Victoria you’re star ⭐
27 October 2025
Unprompted review
Reply from Eaziglide
Hi Thomas,
Thank you for your review. We’re pleased you contacted us and that Victoria was able to assist you in resolving the issue with your saucepans.
It’s lovely to hear the outcome was a positive one, and we will be sure to pass your kind comments on to her.
Thank you for choosing Eaziglide.
The Eaziglide Team
Victoria was very helpful in dealing…
Victoria was very helpful in dealing with the pan with which we had a problem and arranged a replacement and delivery free of charge.
Thank you Victoria
30 October 2025
Unprompted review
Reply from Eaziglide
Thank you for your kind review. We’re so pleased Victoria was able to help resolve the issue and arrange a replacement for you.
We’ll be sure to pass your thanks on to her.
The Eaziglide Team
Excellent customer service
The customer service team are excellent. Very responsive and fair in their approach.
Would definitely recommend them as a great company to deal with.
29 October 2025
Reply from Eaziglide
Hi Jackie,
Thank you for your review. We’re delighted to hear you found our Customer Service team responsive and fair.
Your recommendation means a great deal to us, and we’re so pleased you had a positive experience.
The Eaziglide Team
Thank you to Eaziglide for listening to…
Thank you to Eaziglide for listening to the issues that we had and offering a generous solution. It was much appreciated.
31 October 2025
Unprompted review
Reply from Eaziglide
Hi Lucy,
Thank you for your review. We’re pleased we were able to listen and provide a solution that you were happy with.
Your feedback is greatly appreciated.
The Eaziglide Team
30cm Lid
This was bought for our Easiglide 30cm pan. The lid is very high quality and is a snug fit on the pan. Excellent!
24 October 2025
Reply from Eaziglide
Hi Paul,
Thank you for your review. We’re so pleased to hear the 30cm lid fits perfectly and that you’re happy with the quality.
Thank you for choosing Eaziglide.
The Eaziglide Team
issue with a relatively new pan!
I had an issue with a relatively new pan, I contacted customer service and from the start to the finish with my new pan arriving quickly as a replacement I couldn’t be happier. the service was excellent, great customer service skills and communication, the staff were great on email and efficient and now I have a shiny new pan, I would highly recommend them and their pans, great service. The packaging was eco but super robust so very pleased all round.
29 October 2025
Unprompted review
Reply from Eaziglide
Hi Rosy,
Thank you for your review. We’re sorry you experienced an issue initially, but we’re delighted to hear our team was able to resolve it quickly and efficiently for you.
It’s great to know you were happy with the communication, service and packaging, and that you’re now enjoying your new pan.
We truly appreciate your recommendation.
The Eaziglide Team
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