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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the products, especially the cheese, finding it tasty and a good option for a healthier diet due to its low fat and high protein content. People often highlight the convenience of the products and their suitability for various dishes. However, some people were dissatisfied with the order and delivery process, citing issues like delayed shipments, items arriving warm, or incorrect orders. A few customers also mentioned problems with product quality, such as receiving moldy cheese or items that didn't melt as expected. Communication from customer service was also a concern for some, with reports of unresponsiveness or difficulty in resolving issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the delicious taste and high protein... See more

Quality

People report ambiguous experiences with quality. Many customers praise the delicious taste, good melting... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the ease of ordering,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the quick delivery, reasonable... See more

Customer service

Consumers find customer service experiences to be ambiguous. While some customers praise the professionalism,... See more

Based on these reviews

Rated 4 out of 5 stars

*** Update - now arrived. I did have to chase this up but there had been an issue with delivery of part of my order to their stocks. Better communication would have helped. They did respond and f... See more

Rated 4 out of 5 stars

Overall cheese tastes great (normal & mature are the best, chilli is decent, smoked is crap). The cream cheese is good too. I love cheese but won't eat it normally due to fat and calories, eatlean h... See more

Rated 4 out of 5 stars

We eat this cheese to reduce the fat intake. The company is fine - can't fault them. Except that they only offer the cheese in 200gm packs - so I have to order 9 or more to last sufficient time betw... See more

Rated 4 out of 5 stars

Nice when everything runs smoothly but when something goes wrong Don't expect any contact or help THEY WILL JUST IGNORE YOU Royal Mail Have messed up and sent my 10 blocks of cheese to the wrong... See more


Company details

  1. Online Food Ordering Service
  2. Food Producer
  3. Food Products Supplier

Written by the company

PROTEIN PACKED, LOW FAT, SUPERCHARGED CHEESE 💪 40% more protein 🏃 90% less fat 👇 50% fewer calories Cheese made to fire up your tastebuds and fuel your body. A natural source of protein, no nasties, no nonsense, just game-changing macro's (and an epic melt!


Contact info

3.6

Average

TrustScore 3.5 out of 5

612 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Game changer!

Game changer!
Has been a life saver during my last 4 months of fitness/weight training in keeping my fat down and protein up. Love the mature version and the hot baked cheese is awesome! Shame grated is always out of stock but hopefully they can fix this soon.

15 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Product Order Direct

Excellent Product Ordered Direct as always out of stock in my Supermarket The Service was very fast and extremely well packaged Can’t fault any part and will definitely buy all my High Protein Cheese Products this way ! Thank You

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Delivered so quickly.

Delivered so quickly.. Perfect packaging.. This cheese is amazing in my slimming world recipes the way it cooks into the food without loosing it's strong flavor is amazing ⭐⭐⭐⭐⭐

13 March 2023
Unprompted review
Rated 5 out of 5 stars

All good, as always!

This is not my first order with Eatlean, and I've been always happy with the whole experience.
Very fast delivery, good quality products, and taste is great too.
A real help if you are in a low fat diet!

25 February 2023
Unprompted review
Rated 5 out of 5 stars

I am on low fat diet because I am…

I am on low fat diet because I am waiting for cholecystectomy. Thanks to eatlean I can eat cheese again. All my family is lactofree so we love all eatlean products. They have smart packaging, fast delivery and excellent customer service 👍

20 February 2023
Unprompted review
Rated 2 out of 5 stars

Order delivered fine but mouldy cheese..

Order delivered fine, though tracking was out of sync- despatch email and delivery happened with hours of each other.
One pack of eat lean tasty slices has gone mouldy despite being well within date and sealed. Emailed with photos but had to then submit a complaints form. Then received an email to say I'd be refunded £1.75 so resolved in a way but no apology, acknowledgement for the inconvenience or an explanation why that happened. As a result I won't order again. Poor customer service I feel, and a lack of value placed on me and the money I chose to spend on their products.

11 February 2023
Unprompted review
Rated 5 out of 5 stars

Great cheese, quick and safe shipping, even abroad

Quick shipping to Germany and great packaging. The other reviews say the cheese is hard or old. I can only say the issue here is not with the cheese, but with the customers. Obviously cheese that has so much more protein and much less fat would be more dry than regular cheese, but it appears some people don't have such basic reasoning skills. Too bad, I guess they should keep buying cheap junk cheese with tons of fat from a discounter.

5 February 2023
Unprompted review
Rated 5 out of 5 stars

Super happy…

Super happy with everything about EatLean. I find the cheese tasty (possibly because I only really ate really mild cheddar or mozzarella), deliveries are quick and well packed, shelf life is pretty good for me, and customer service good. Just wish my local supermarkets stocked more than just the block!

28 January 2023
Unprompted review
Rated 5 out of 5 stars

Eatlean are a fantastic company

Eatlean are a fantastic company. My orders are always delivered on time . The cheese is delicious and I have tried all the different kinds. I do slimming world and this cheese really works.for me as I can have a larger portion . I once also got a lovely free cheese bake was the best thing I've every eaten

22 January 2023
Unprompted review
Rated 5 out of 5 stars

Tasty cheese

Tasty cheese, great for muscle gain without fat. Highly recommended to anybody looking for extra protein in their diet!

31 January 2023
Unprompted review
Rated 1 out of 5 stars

Unhappy 1st time buyer…

We are appalled that the company send out a product made 11 months ago. Yes it is still OK for another 2 months but one really does not expect to buy a Cheese Shaker of such an age.

29 January 2023
Unprompted review
Rated 5 out of 5 stars

The cheese is a great alternative to…

The cheese is a great alternative to traditional cheese. The amount of calories saved is great and most importantly, it tastes great!

Living up in the north of Scotland, I was concerned about the delivery as ordering food online from other companies has historically led to issues with food quality upon arrival but there were no issues with Eatlean.

Hope this continues!

25 January 2023
Unprompted review
Rated 4 out of 5 stars

Despite having a lot of trouble with…

Despite having a lot of trouble with the website/managing to pay online /difficulty changing from US English to UK English which caused a lot of delays, it’s really nice cheese! Have ordered more with a discount code they sent through

25 January 2023
Unprompted review
Rated 2 out of 5 stars

Sprinkle cheese

The pot of sprinkle cheese was 10 months old.Produced in March 3022.
The sliced cheese was very dry and the smoked cheese very hard so almost impossible to cut.

25 January 2023
Unprompted review
Rated 5 out of 5 stars

Fresh and tasty products

Fresh and tasty products. The snack bars are lactose free and a good portion size, especially helpful to me as part of a calorie-controlled diet. Quick delivery.

29 January 2023
Unprompted review

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