Easyframe Reviews 1,151

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including frames, mounts, and digital prints, often noting the excellent finish and precise measurements. The service is frequently described as professional, prompt, and seamless, with many appreciating the ease of ordering and the helpfulness of the design tools. Reviewers also highlight the fast production, dispatch, and delivery times, along with the secure and well-packaged items that arrive in perfect condition. The wide choice of frames and mounts, including custom sizing to the millimeter, is a significant advantage for many, leading to fantastic and perfect results. However, some people mentioned issues with quality control, receiving incorrect or damaged orders, and experiencing difficulties with returns or customer service responses. A few other people also felt that the product descriptions could be misleading, particularly regarding the depth of box frames, leading to items not meeting expectations.

What people talk about most

Product

People report positive experiences with product, praising the quality, craftsmanship, and wide choice of... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the frames as fantastic, well-made, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting super fast service and... See more

Order

Customers had positive experiences with order, praising the straightforward and easy ordering process, with... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted to duplicate another frame we had, mailed easyframe, Rob provided link to layout. Used layout tool to finalise our layout 4 apertures and dimensions replicated exactly what we wanted. Frame arr... See more

Company replied

Rated 5 out of 5 stars

Really impressed: simple, no-frills interface which allows you to custom design the frame you want to your exact measurements with/without mount, etc. So straightforward when wanting to get multi... See more

Company replied

Rated 5 out of 5 stars

Fantastic service. Can’t speak highly enough of Nick at Easyframe. Patient, professional and prompt service with a bespoke framing job for 10inch vinyls. Good quality frames and mounts that are well... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Easyframe, the framing design tool on their website works so well—was the only framing service I could find that offers this. Helps so much to have a visual representation of... See more

Company replied


Company details

  1. Picture Frame Shop

Written by the company

The UK's leading supplier of quality wood and aluminium picture frames. Easyframe - for all your picture framing requirements. Visit us online for our custom picture framing service. Based in Bedford, England.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Purchase elsewhere, don't waste money

I would highly recommend purchasing elsewhere. Product is not worth the money. It comes with perspex and not glass. The perspex is also scratched (no protective layer on the perspex). They also staple the perspex in place, leaving very little functionality. Overall definitely not worth the money. I'd highly recommend shopping around.

16 August 2025
Unprompted review
Easyframe logo

Reply from Easyframe

We sincerely apologise for your dissatisfaction with this product.
The box frame was purchased with Clear Acrylic Glazing detailed as the glazing option. During installation, the protective film must be removed from the glazing, as it cannot be removed once the frame spacers are glued in place. However, it is certainly not acceptable for the glazing to be delivered with scratches.

Regrettably, we have not received any prior communication from you regarding the scratched acrylic, which has prevented us from addressing the matter. Should you wish to contact us directly via email, we would be more than willing to discuss how we might resolve this issue to your satisfaction.

Rated 5 out of 5 stars

Quick, reliable, good quality.

I’ve been using Easyframe for about 6 years and they offer a reliable and quick service. The materials seem good quality and the frames last a good while without sagging or warping. I enjoy the process of ordering too, especially being able to upload a photo of the piece so I can see a mock-up of how it will look when it’s all put together.

16 August 2025
Unprompted review
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Reply from Easyframe

Hi Ciaran, thank you for sharing such thoughtful feedback and for trusting EasyFrame over the past 6 years. We’re so pleased to hear that you value the quality and durability of our frames, as well as the ordering process and mock-up tool. It’s great to know they’ve made your experience enjoyable and reliable. We really appreciate your continued support.

Regards

Nick

Rated 5 out of 5 stars

Excellent Service!

Came across Easy Frame by chance! Was searching for a frame suitable for a medal display and Easy Frame popped up! Gave me more options than other suppliers at a competitive price! Got exactly what was needed for the project and the results are fantastic. Also, I had a query prior to ordering which was swiftly answered, prompting me to place my order. Ordered on Sunday, delivered by Thursday, well packaged, no problems. Highly recommend!

14 August 2025
Unprompted review
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Reply from Easyframe

Hi Doris, thank you for your wonderful review. We’re delighted you found EasyFrame and that we could provide the right options for your medal display at a competitive price. It’s great to hear our team were able to answer your query quickly and that your order arrived safely and on time. We’re so pleased you’re happy with the results and truly appreciate your recommendation.

– The EasyFrame Team

Rated 5 out of 5 stars

Brilliant Service

They went above and beyond to help me get the outcome I needed framing a small painting to be entered into an exhibition. So helpful.
And the frame arrived really quickly.
Highly recommended.

11 August 2025
Unprompted review
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Reply from Easyframe

Hi Juli, thank you for your lovely feedback. We’re so pleased we could help you get everything ready for your exhibition and that the frame arrived quickly. Supporting artists with their projects is always a pleasure, and we wish you every success with your painting.

– The EasyFrame Team

Rated 5 out of 5 stars

I am so pleased with the frame that I…

I am so pleased with the frame that I received. The quality is great, this was excellent value for money. Many thanks for your great work!

22 July 2025
Unprompted review
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Reply from Easyframe

Hi Helen, thank you for your kind words. We’re delighted to hear you’re so pleased with your frame and that you found it great value for money. Your feedback means a lot to us and we really appreciate your support.

– The EasyFrame Team

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! Incredibly fast from order to arrival for custom made products. The frames are perfect, exactly as ordered. Couldn’t be happier.

9 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Meg,

Thank you so much for the fantastic review! We’re thrilled to hear you’re so happy with your frames and the speedy service. It means a lot to know everything was just as you ordered.

Thanks again for choosing us – we really appreciate it!

Best wishes,
The EasyFrame Team

Rated 5 out of 5 stars

Excellent!

Excellent! This was my first order - Fast turnaround - ordered 08/07 & received 10/07 - good quality, simple, black tray frames = just perfect! - I’m very pleased & am sure I’ll order in future. Well packaged too. Thank you : )

10 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi,

Thank you for the lovely review! We’re so pleased your first order with us was a great experience – fast turnaround, perfect frames, and well packaged too!

We really appreciate your kind words and look forward to helping you again in the future.

All the best,
Nick

Rated 5 out of 5 stars

Lots of frames to choose from and so…

Lots of frames to choose from and so easy to order. Super quick delivery too. Kept informed throughout the whole process from order to delivery.
We are really pleased with the frame the canvas looks amazing in it's new frame. Thank you

10 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Sheila,

Thank you for the lovely feedback! We’re so glad you found the ordering process easy and appreciated the quick delivery and updates along the way. Even better to hear that your canvas looks amazing in its new frame!

Thanks again for choosing us – we really appreciate it.

Best wishes,
Nick

Rated 5 out of 5 stars

Fantastic

Fantastic, just what I wanted… the frame was so well packed which really surprised me… I thought I had bought the wrong size lol then when I opened it I realised it was the packaging.. such quick service and very good quality.. thankyou

9 July 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Wendy,

Thank you for the fantastic review! We’re so glad the frame was exactly what you wanted – and yes, we do take our packaging seriously! 😄

Delighted to hear you were happy with the quality and speed of service too. Thanks again for choosing us!

All the best,
The EasyFrame Team

Rated 5 out of 5 stars

Two orders so far, very pleased

Two orders placed so far, one for a border which was dispatched quickly, well packaged and excellent quality.
Second was for two frames and an additional border, again dispatched quickly, well packaged and excellent quality.
The website is easy to use and only allows you to enter sizes of borders they can supply, unlike a previous company I used.
Good value for money and I will be using easyframe again. Highly recommended.

27 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for your kind words and for placing not just one but two orders with us!

We’re really pleased to hear that everything arrived quickly, well packaged, and to your satisfaction. It’s great to know that you found our website easy to use and the sizing options clear—that’s exactly what we aim for.

Your recommendation means a lot to us, and we look forward to helping you with more framing projects in the future.

Thanks again for choosing EasyFrame!

Nick

Rated 5 out of 5 stars

Very pleased with the frame

Very pleased with the frame, mount and delivery, exactly what I wanted. Ordering through the website was straightforward and easy as sizes are automatically calculated from the dimensions you give of the artwork. Delivery was on time and very well wrapped. Thank you 😊 I will definitely recommend.

25 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Ro,

Thank you for the lovely review!

We’re so pleased to hear that you were happy with your frame, mount, and delivery – and that the ordering process was straightforward. It’s great to know that the automatic size calculations helped make things easier for you.

We really appreciate your recommendation and hope to help you again in the future.

Thanks again from all of us at EasyFrame 😊
– The EasyFrame Team

Rated 5 out of 5 stars

High quality custom frames delivered v quickly

Easy to use website enabled me to order a custom 3D frame with confidence. The frame arrived in perfect condition in just a couple of days and was very well packed to protect it. Perfect!

18 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Hi Steve,

Thanks so much for your great feedback!

We’re really pleased to hear that you found the website easy to use and that your custom 3D frame arrived quickly and in perfect condition. We put a lot of care into our packaging, so it’s always good to know it’s doing its job!

Delighted it was exactly what you needed – we hope to help with more framing projects in the future.

All the best,

Nick

Rated 5 out of 5 stars

The whole process was straightforward

The whole process was straightforward. Easyframe kept me informed. Frame arrived promptly and was well packaged.

14 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thanks for your great feedback! We’re really pleased to hear the process was smooth and that your frame arrived safely. Appreciate you choosing EasyFrame — hope to help again soon!

Rated 5 out of 5 stars

Frames for my vinyl records …

Was wanting to frame my vinyl record collection, looked around and found easy frame. They offered so much choice in colour and formats. Can even make a bespoke frame for you like mine. Had a little issue with one of my frames and Easy Frame went above and beyond to fix the issue. Thanks Nick
If you want a frame give Easyframe a try you won't regret it.
I wouldn't use anyone else now

16 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thanks so much for the kind words and for trusting us with your vinyl collection! We’re really pleased to hear you’re happy with the result — and glad we could quickly sort that issue for you. It means a lot that you’d recommend us, and we look forward to helping with any future framing you need. Thanks again from all of us at EasyFrame! 🎵🖼️

Rated 5 out of 5 stars

Great all round experience

Great all rounder! Website easy to navigate and makes it very easy to visualise what you are creating. I messed up my measurements a bit so Kerry contacted me the very next morning. We spoke on the phone and she clarified a few things for me to make sure that I was giving the correct measurements. Product arrived well packed and promptly. Would definitely return.

30 May 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you so much for the lovely review! We’re really pleased to hear you found the website easy to use and that Kerry was able to help get everything clarified quickly. We always aim to make the process as smooth as possible, and it’s great to know you’re happy with the final product and service. We’d love to welcome you back anytime!

Regards

Nick

Rated 5 out of 5 stars

Amazing service & product

I would give this company more stars if I could.

I have used them for several picture mounts, the service is excellent, the quality is excellent, well packed item, the website is very simple to create bespoke mounts.

Most impressive of all, the shipping on my latest order was so fast - the item arrived 36 hours after order! I ordered at 9pm on Wednesday - delivery was before 9am on Friday.

6 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Wow—thank you so much for such a fantastic review! We’re thrilled to hear you’ve been happy with both our service and the quality of our mounts. It’s especially great to know your latest order arrived so quickly—our team works hard to get everything out promptly, so it’s lovely to see that noticed. We really appreciate your continued support and look forward to helping you again soon!

Regards

Nick

Rated 5 out of 5 stars

Very helpfull Customer care

I had made a huge error in my calculations of sizes. Spoke to a very helpful lady (Kerry) who did the new and correct calculations for me and I also received a substantial discount on the re-order.
I dont think they could have been more helpful

4 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for your kind review! We’re so glad Kerry was able to help sort things out and get everything back on track for you. Mistakes happen, and we always try our best to make the process as easy and stress-free as possible. We’re really pleased you felt well looked after—and we truly appreciate your support!

Regards

Nick

Rated 5 out of 5 stars

Three great frames

Three great frames, St Ives float and box frame for oil pictures. I,m really pleased the way they look. Only problem the delivery firm DHL let me down delivering.

4 June 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thanks so much for your review! We’re really pleased to hear you’re happy with the frames – the St Ives float and box frame are both great choices for oil paintings. We’re sorry to hear DHL let you down on delivery – we’ll pass this feedback on to them. Thanks again for your order!

Regards

Nick

Rated 5 out of 5 stars

Problem resolved quickly

Mount arrived and was bent, due to the packaging having been bent despite warning notices stuck on the outside. Clearly the fault of the delivery company rather than Easyframe. Contacted Easyframe sales team to advise and received a prompt apology, together with a message saying that a new mount would be despatched. New mount received in perfect condition just a couple of days later. Delighted with the service.

30 May 2025
Unprompted review
Easyframe logo

Reply from Easyframe

Thank you for your understanding and kind words. We’re really sorry the original mount arrived damaged, but we’re glad we could get a replacement out to you quickly and in perfect condition. We always aim to put things right as swiftly as possible, and it’s lovely to hear you’re happy with the service. Thanks again for your support!

Regards

Nick

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