Eartune Reviews 

307
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and thoughtful design, noting that the custom ear tips provide a secure fit and tremendously enhance sound quality. Many people mention that the products are very comfortable for all-day wear and effectively block out unwanted ambient noise. Some reviewers were not happy with the overall fit, explaining that certain models stick out too far and cause the earbuds to easily fall out. A few other people also felt that the silicone material could be difficult to insert properly or felt overly sticky.

What people talk about most

Product

Consumers find product to be remarkably satisfying, with reviewers frequently praising the exceptional fit,... See more

Quality

Users describe positive interactions with quality, highlighting superb craftsmanship, a secure fit, and... See more

User experience

Reviewers express mixed feelings regarding user experience. While some consumers appreciate the design and... See more

Service

Customers had great satisfaction with service, frequently praising the fast assistance and prompt responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second pair of custom molds for my AirPod Pros (dogs got ahold of the first set and chewed to pieces). This time the process even better than the first. They kept my impressions on file, we... See more

Company replied

Rated 5 out of 5 stars

This is my 4th time having Eartunes make custom fit ear tip for my IEM's, this time for my HiSenior Mega 7's, and again, superb craftsmanship and quality. Just like with the ear tips for my other 3 I... See more

Company replied

Rated 5 out of 5 stars

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on... See more

Rated 5 out of 5 stars

There were issues with my Air Pods controls not working. I do not know if it was the molds or something with the size and shape of my ears. They were incredibly responsive and remade the molds twic... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.


Contact info

4.2

Great

TrustScore 4 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(307)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worth every penny

I had trouble finding ear tips that stayed in my ears. I kept having to push my IEM’s in with my fingers to readjust them, I hated losing the air seal and losing the the bass. I got these ear tips they fit perfect, airtight seal, and the bass was phenomenal. I love them worth every penny.

1 February 2026
Rated 1 out of 5 stars

Not worth it

Customer service could have notified me first about a back order. I had to ask what the status was. Product not worth the wait or price

29 January 2026
Rated 4 out of 5 stars

Great product-communication could be better.

I ordered a set of custom ear tips for my AirPod Pro 3 earbuds. I sent in custom molds of my ears from the audiologist. They produced the tips and shipped them to me, and they fit well, and work perfectly.

My one quibble is that it would have been nice to have some order updates in between: “We got your order” and: “We shipped your order”

13 January 2026
Rated 5 out of 5 stars

Superb product, Excellent Quality, Extremly Comfortable

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on, I can barely hear anyone around me, which is a game-changer in my large, open office with about 90 people.

Even without electronics, the passive noise reduction is outstanding. They’re comfortable enough to wear all day, and the overall build quality really stands out. Thoughtfully designed, effective, and comfortable, this is a truly superb product.

2 January 2026
Rated 5 out of 5 stars

Tips for AirPod Pro 3

I bought the tips for my AirPod Pro 3. Immediately upon putting them on the difference is night and day. The old tips let sound and ambient noise in. These block everything out. I don’t know why Apple doesn’t use these. I should have purchased them a long time ago.

29 December 2025
Rated 5 out of 5 stars

Eartune works great for AirPods Pro 3

I've had these in the past for my AirPods Pro 2. I was excited to see that they had made it for the AirPod Pro 3. I just received them and they are excellent. The AirPods stay in my ear much better.

4 December 2025
Eartune logo

Reply from Eartune

We're so happy to hear, thank you Keith!

Rated 3 out of 5 stars

Nice, but could be better

This is a great alternative fix for the AirPods slip issue. However, the application process was a bit challenging because the adhesive doesn’t have a tab to pull from. It took me three tries to get it right, but thankfully, they provide extra adhesive. If it had come with tabs for easy application, I would have given it five stars.

26 November 2025
Eartune logo

Reply from Eartune

Thank you for sharing your feedback with us Jalloh,

We'll be sure to send your suggestion to our R&D team.

Best regards,
Jane from Customer Services

Rated 5 out of 5 stars

Best custom earbuds I've found

I have purchased several custom-molded earbuds/earplugs from Eartune. They are always of premium quality and the sales and support teams are the best.

3 November 2025
Eartune logo

Reply from Eartune

We truly appreciate your kind words Chris!

Rated 1 out of 5 stars

5 weeks to look like Frankenstein

I waited about five weeks for these, and the result is ridiculous. They stick out so far from my ears that I look like Frankenstein. I understand a custom mold might limit certain AirPods Pro 3 features, but this level of protrusion is unacceptable.

Because they jut out, if anything brushes the AirPods — a hand, a hood, even a collar — they pop right out. They feel more like rushed prototypes than finished products. And the extreme bulk completely negates the sleek, slim Apple design.

I reached out to the company and am waiting to hear back on whether they can offer a solution to this design flaw.

17 November 2025
Unprompted review
Eartune logo

Reply from Eartune

Hello James,

We're very sorry to hear about your experience and we appreciate your communications with us. Our team is currently working to find a better solution for your order. Kindly lookout for an update email from us coming to you shortly. Thank you again.

Best regards,
Eartune

Rated 1 out of 5 stars

Can't get the small ones to fit on my…

Can't get the small ones to fit on my Bossa Hearing Aids. What do I need to do?

29 October 2025
Eartune logo

Reply from Eartune

Hello Gary,

Upon checking your order information, we found that you have purchased Eartune Fidelity UF-A which is specifically designed to fit AirPods Pro 1st and 2nd Gen only. These tips will not work with any other models. We'd be happy to assist you with the return process! To begin, please reach out to us again at info@eartune.com.

Best regards,
Jane from Customer Services
Eartune

Rated 1 out of 5 stars

They do not fit and stick way out of…

They do not fit and stick way out of the ears thus falling out if anything touches your AirPods. They seem to be a prototype that was just slapped together and hastily sold.

Because they stick out of the ears so far, They negated all of the AirPod Pro 3 new features such as heart monitoring. They will squeeze your inner ear if you try to cover your head with anything such as a cap or hoodie.

Worst of all, I reached out to the company via email and I have received ZERO FEEDBACK! I will take it up with my credit card company since this is not the product advertised or expected….nuff said on this….

3 November 2025
Eartune logo

Reply from Eartune

Hello Glenn,

We’re very sorry to hear about your experience, and we truly appreciate you sharing this feedback so we can better assist you.

Our custom-fit tips are designed to sit as low-profile as possible, but there are natural physical limitations depending on each individual’s ear shape and how it interacts with the size and design of the AirPods Pro 3 themselves. Because every ear is unique, certain sensor-based features — including heart-rate monitoring — may not function properly when using custom tips, as the sensors require direct skin contact.

We also want to sincerely apologize for the lack of response to your email. After reviewing our system, it appears your message did not come through our CRM platform properly, and we’re actively investigating this issue to ensure it does not happen again.

We will reach out to your email separately so that we can continue to discuss your experience.

Thank you again for bringing this to our attention — your feedback helps us improve both our products and service.

Best regards,
Jane from Customer Service
Eartune

Rated 5 out of 5 stars

They are perfect

They are perfect. Just what I needed to keep my AirPods in my ears. Thank you!!!

31 October 2025
Eartune logo

Reply from Eartune

Thank you for sharing your experience with us Sam!

Rated 5 out of 5 stars

The earplugs look terrific

The earplugs look terrific! I haven't tried them yet but I can see how they work. I may have to change the earpiece with one of the other sizes provided.

7 October 2025
Eartune logo

Reply from Eartune

Thank you Clifford!

Rated 5 out of 5 stars

Very Comfortable

Pricing. Shipping. Fit.

28 August 2025
Eartune logo

Reply from Eartune

Thank you for the review Dee!

If you run into any questions, please don't hesitate to reach out to us at info@eartune.com.

Warm regards,
Jane from Customer Services
Eartune

Rated 1 out of 5 stars

Poor performance

These foam ear tips do not provide anywhere near the level of noise reduction as do Apple’s silicone ear tips when the Airpods are in noise reduction mode.

18 August 2025
Eartune logo

Reply from Eartune

Hello Carey,

Sorry to hear about your experience! We see that you ordered size Large. If you haven't tried already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears. If you are still experiencing seal issue, it maybe possible that you need a bigger size (XL) for better retention. Please look out for an email from our team for further assistance.

Rated 5 out of 5 stars

Excellent product

Excellent product, excellent service. I had two sets of custom ear molds for my in-ear monitors created from casts made by my audiologist. The molds fit and perform perfectly. The materials and fit offer ideal sound isolation and are far more comfortable than using memory foam tips which I had to force into my ear canals. Highly recommend this product and thank Eartune for taking such good care of my order.

6 August 2025
Eartune logo

Reply from Eartune

Hello Gregory,

Thank you so much for taking time to leave us a review! We are thrilled to hear that you liked our products and services!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look