Eartune Reviews 

307
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional craftsmanship and thoughtful design, noting that the custom ear tips provide a secure fit and tremendously enhance sound quality. Many people mention that the products are very comfortable for all-day wear and effectively block out unwanted ambient noise. Some reviewers were not happy with the overall fit, explaining that certain models stick out too far and cause the earbuds to easily fall out. A few other people also felt that the silicone material could be difficult to insert properly or felt overly sticky.

What people talk about most

Product

Consumers find product to be remarkably satisfying, with reviewers frequently praising the exceptional fit,... See more

Quality

Users describe positive interactions with quality, highlighting superb craftsmanship, a secure fit, and... See more

User experience

Reviewers express mixed feelings regarding user experience. While some consumers appreciate the design and... See more

Service

Customers had great satisfaction with service, frequently praising the fast assistance and prompt responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second pair of custom molds for my AirPod Pros (dogs got ahold of the first set and chewed to pieces). This time the process even better than the first. They kept my impressions on file, we... See more

Company replied

Rated 5 out of 5 stars

This is my 4th time having Eartunes make custom fit ear tip for my IEM's, this time for my HiSenior Mega 7's, and again, superb craftsmanship and quality. Just like with the ear tips for my other 3 I... See more

Company replied

Rated 5 out of 5 stars

Excellent construction with clear, easy-to-follow instructions for inserting the plugs. I was genuinely impressed by how much additional noise they block on their own. With noise canceling turned on... See more

Rated 5 out of 5 stars

There were issues with my Air Pods controls not working. I do not know if it was the molds or something with the size and shape of my ears. They were incredibly responsive and remade the molds twic... See more


Company details

  1. Hi-fi shop

Information provided by various external sources

Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.


Contact info

4.2

Great

TrustScore 4 out of 5

307 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(307)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Terrific team

Terrific team. The whole process is very smooth. Impressive.

6 February 2023
Eartune logo

Reply from Eartune

Thanks Dana! We're glad you had a great experience with us!

Best regards,
Jane from customer services

Rated 5 out of 5 stars

Fast and free shipping, max comfort

Fast and free shipping, and my AirPod pros actually stay in my ear with these.

16 March 2023
Eartune logo

Reply from Eartune

Hi Matt,
Thanks for the review! We're happy you loved our product.

Best regards,
Jane from customer services

Rated 3 out of 5 stars

While I appreciate the product…

While I appreciate the product, the communication style was more cold and slow vs warm and responsive. The molds I was told were not right yet the product fits perfectly. The time it took to get the plugs was over 3 months. Way too long for what they are.

22 February 2023
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Reply from Eartune

Hi Jay,
Sorry you were not satisfied with the communication and processing time. Often molds are too shallow and do not reach to the second bend of your ear and might result in the seal being too loose or uncomfortable, but in your case we are happy to hear that the plugs fit perfectly despite that. Please feel free to reach out to us if you run into any questions or concerns at info@eartune.com.

Best regards,
Jane from customer services

Rated 5 out of 5 stars

Nice product. Would love to have more color choices!

Nice product. Hard to find anything else like it with a standard stem and an oval tip. Very soft and pliable silicone that doesn't cause ear soreness with prolonged use. Only suggestion: you guys should offer them in other colors besides black!

22 February 2023
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Reply from Eartune

Thank you so much Martin! We'll forward your suggestion to our team as well.

Rated 1 out of 5 stars

Fidelity UF-A × 1 are a bad product

I ordered the Fidelity UF-A × 1 for my Airpods pro 2 thinking that they might be a better fit than the original ear tips. Wrong. So very wrong! Regardless the size I chose, regardless how well I try to seat them in my ears, the result is a very poor seal and therefore a very poor ANC performance. At least, know I know that the original ear tips are actually very good. I’m sorry to say, but the Fidelity tips are absolute cheap crap.

19 February 2023
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Reply from Eartune

Hello Gordon,

Thank you for letting us know your experience. If you haven't already, please try to squeeze the ear tips before inserting them to your ears. Then, insert them in your ears as deep as you're able to, and then allow the foam tips to fully expand to the shape of your ears to find the size that is able to create the maximum seal for your ears. If you are still having issues with the fit, please get in touch with our support team at info@eartune.com.

Best regards,
Jane from Customer Services
Eartune

Rated 5 out of 5 stars

Must have foam replacement tips

These foam AirPod tip replacements make all the difference in daily use. I always felt like the original silicon tips were loose and didn't fit well. I was afraid they were going to fall out at any moment when I was moving around. Comfort, security, and improved sound. Apple AirPods should be shipping with these from the factory.

7 February 2023
Eartune logo

Reply from Eartune

Hi Jeremy!

We're so glad to hear, thank you for letting us know.

Best regards,
Jane from Customer Services
Eartune

Rated 5 out of 5 stars

Great Product

I ordered the Airpod Pro 2 eartips and they are a great fit and stay in no matter what. Will definitely buy more products from this company.

30 January 2023
Eartune logo

Reply from Eartune

Hi Phillip!

We're so happy to hear! Thanks for the review.

Best regards,
Jane from Customer Services
Eartune

Rated 5 out of 5 stars

The fit is great, and the customer service is excellent.

It all started with me asking if my earbuds would work with their process. Their customer service team were polite and responsive to all my questions and concerns. The fit is what I hoped for with custom molded ear tips as well as the sleep ear plugs I got with them. I'm very happy with everything and highly recommend these guys.

3 February 2023
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Reply from Eartune

Hi Michael!

Thank you for sharing your experience! We're very glad to hear.

Best regards,
Jane from Customer Services
Eartune

Rated 4 out of 5 stars

Cool case, meh eartips

Eartips kinda fit, but not well enough to pass the eartip fit test. case is sick, cleaning tool does its job.

14 January 2023
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Reply from Eartune

Hi Hanul!

It sounds like the current foam tip size is not creating a proper seal in your ears. We can certainly help you find a better size. Please reach out to us at info@eartune.com.

Best Regards,
Steve from Customer Services

Rated 4 out of 5 stars

I wish I got the xtra large tips

I wish I got the xtra large tips. I think they would fit perfectly for me, but having never seen an XL version of foam tips before it scared me away.

Great packaging, seems premium.

11 January 2023
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Reply from Eartune

Hello R,

Thank you for the feedback, and please do get in touch with our team at info@eartune.com! We will make sure that you are fitted with the proper sizing.

Best regards,
Jane from customer services

Rated 1 out of 5 stars

I had big hopes for these but they…

I had big hopes for these but they didn’t fit at all. I’ve tried most foam AirPod pro inserts and these fit the worst. The sizes run smaller than others I’ve tried so I’m outta luck.

10 January 2023
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Reply from Eartune

Hi Keenan,

We would love to help you fitted with a correct sizing! It may be possible that the foam tips didn't quite expand to the shape of your ear canals. Or, you may need a larger size. Please get in touch with our team at info@eartune.com and we'll get you the right support you need.

Best regards,
Jane from customer services

Rated 3 out of 5 stars

The company shipped exactly what I…

The company shipped exactly what I ordered in a timely manner. The problem is of my own making-I wear an x-small ear tip and I hoped the small sized eartune would suitable. Sadly, it is not hence the 3 star review. I cannot evaluate the product performance but I believe the company produces a quality product.

11 January 2023
Eartune logo

Reply from Eartune

Hello Syderdog,

Thank you for the review! If we haven't already, we would love to help you find the right fit with our tips. Please reach out to us at info@eartune.com

Best regards,
Jane from customer services

Rated 5 out of 5 stars

I bought the Fidelity U for my Sony…

I bought the Fidelity U for my Sony WF-1000 XM4 because I read in one of the review that the eartips that include are uncomfortable. Well, the original eartips for me is not uncomfortable but this Fidelity U eartips just make the whole earbuds much more comfortable to wear, better fit, and my ears don’t hurt if I wore them for long periods of time which I have with the original ear tips after 2 hours. Best part, it fit enough for me to wear while running which is why I bought the earbuds in the first place. Overall, it’s a solid investment for your Sony WF-1000XM4.

9 January 2023
Eartune logo

Reply from Eartune

Hello Joe,

We're so happy to hear! Thank you for sharing your experience with us.

Best regards,
Jane from customer services

Rated 3 out of 5 stars

Took a long time to get here

Took a long time to get here. No shipping follow-up towards the end. The large size, is not equivalent to others larges, and are not even wearable in my ears.

2 January 2023
Eartune logo

Reply from Eartune

Hi Christopher,

Thank you for the feedback. Upon checking your order information, order was placed on 1/4/23 and was delivered by 1/6/23. We have automatic email responses that gets sent to the customers for order confirmation and separately for shipping tracking information. It may be possible those emails are sent to your spam folder, kindly help check to see if they can be retrievable.

Our sizing is designed to be comparable to that of the Apple's tips. If the large size did not fit your ears well, please get in touch with our team at info@eartune.com. We will assist so that you can find a good size and seal for your ears.

Thank you,
Jane from customer services

Rated 5 out of 5 stars

AMAZING

They are so good, they do not move at all and I love how they don’t fall out when I workout. I do like to workout and walk a lot and they stay in.

10 January 2023
Eartune logo

Reply from Eartune

Hi Aileen,

Thank you so much for the review - we're very happy to hear!

Best,
Jane from customer services

Rated 5 out of 5 stars

Simple solution for need to remove custom earmolds to charge

They fit well, and provide the isolation I was looking for. But I don't need that isolation level all the time, just in very noisy environments. With that in mind, my only hesitation with your custom mold's design was the need to remove them every time before I could put the airpods pro back into the case.

Fortunately I've arrived at a simple solution. I have some earbud tips that fit nicely onto your white baffles -- the baffles being the white hard plastic deals that snap onto the airpods pro- which I now keep on the baffles most of the time, and THEY fit in the charging case. So for regular use I have your white baffles installed plus eartips similar to Apple's in size and performance. Then, on those occasions I need better isolation, I pop off those tips and use your custom earmolds.

Very happy with this solution. Eartune might even consider shipping a few sizes of similar earbud tips as maybe an option, perhaps including a small surcharge, with your custom mold orders.

6 January 2023
Eartune logo

Reply from Eartune

Hi Stephen,

Thank you for a thorough feedback - we appreciate your input and we will forward your suggestion to our team.

Best regards,
Jane from customer services

Rated 5 out of 5 stars

Great fit

I must have a very oddly shaped ear canal. The standard AirPod Pros 2 tips just didn't feel secure. I ordered the foam ones from here and they are absolutely perfect. Snug but not uncomfortable.

3 January 2023
Eartune logo

Reply from Eartune

We're so happy to hear Matt,

Thank you for sharing your experience with us!
Jane from customer services

Rated 4 out of 5 stars

The ear-molds fit perfectly

The ear-molds fit perfectly. Only drawback is that the stick out further than I would have liked and I was hoping the Shure e535s would be deeper. They sound is okay, but not as full as I had before the molds.

26 December 2022
Eartune logo

Reply from Eartune

Hi Darryl,

Thank you for the review and feedback. Our aim is to always design the custom tips to allow as flat and least protruding look for our customers. Sometimes though, we are limited by the size of the IEM in relation to the size and shape of the ears, which are all unique. We will continue to work to improve our design so that experience is enhance for our customers.

Best regards,
Jane from customer services

Rated 5 out of 5 stars

Love my new ear buds

Love my new ear buds. It’s so comfortable to sleep with and they keep me from waking up. The noise canceling is superb.

19 December 2022
Eartune logo

Reply from Eartune

We're thrilled to hear Doris!

Thank you for the review,
Jane from customer services

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