Earl Coffee Reviews 71

Sent out promptly, good communication, would recommend.

First class customer service. Placed an order, realised I’d ordered the wrong burr set. Contacted Earl Coffee via email and they cancelled the order without any fuss. Let me know what I wanted would be in stock soon and gave me a code for discount should I place the order once in stock. Contacted me to let me know it was available. Thoroughly recommend Earl Coffee.

Bought a DF64 coffee grinder, little dubious at first as I hadn’t heard of the company, the grinder was cheaper than anywhere else too, but decided to buy. I have not used the grinder yet, but the order process was seamless, free delivery too which you can track. Arrived in a couple of days very well packed. Very impressed will order from them again.

I recently purchased a new grinder from Earl Coffee. They had a great selection at reasonable prices and were quick to respond to some questions I had before purchase. There was a minor issue (which was no fault of their own, just a cosmetic defect from the manufacturer) but Earl Coffee immediately sent out a replacement part, free of charge. I wouldn't hesitate to recommend them to anyone in the market for a new espresso machine, grinder or coffee making accessories - I'll definitely go back to them in future.

Excellent, trustworthy company. Great communications and fast secure delivery.

Cheaper than other retailers (including Amazon and eBay). Fast delivery, well packaged. Great experience all round, would definitely purchase from Earl Coffee again!

Quick and positive response to queries.
Prompt delivery.

I recently ordered a Timemore kettle from Earl Coffee and they kindly price matched the item. The kettle was shipped really quickly and arrived exactly as described. Excellent customer service and overall would highly recommend!

Great service, quick delivery

Franky Earl Coffee was the only retailer that stocked the digital coffee scales I was looking for. So they get stars for just having good products in stock! So it's difficult to compare against others on any other metric. The purchase and service was seamless.

I had a fantastic experience with Earl Coffee and wanted to give a special shoutout to James.

I needed a replacement part for my DF54 grinder and wasn’t sure what to expect, but James went above and beyond. He was incredibly helpful, quick to respond, and sorted me out with the part free of charge, which I genuinely didn’t expect.

On top of that, the delivery was fast and the whole process was smooth from start to finish. It’s rare to come across customer service that feels this personal and genuinely helpful.

Highly recommend Earl Coffee — great company, great service, and a big thanks again to James for making it such an easy experience.

Great experience and I love my new machine (Sage Bambino Plus). Earl Coffee had the best price and offered next day delivery. Only reason for a 4 instead of a 5 is that use Royal Mail for delivery. IMHO - the least reliable delivery service available and sure enough next day become 5 days later. Not Earl Coffee's fault - although I'd encourage them to use someone else for their next day deliveries.

.... But the machine is Great.

Speedy delivery, all packed well and as expected.

Ordered my timemore 64s grinder here, really responsive company even on a bank holiday Good Friday! Can’t recommend enough and look forward to getting my grinder.

Received my Eureka grinder this morning. Excellent communication from James as noted by other reviewers. Competitive prices. I would certainly use this company again for future purchases.

After some online research, I chose the kettle I wanted. It wasn't available at any of my usual sellers, so I decided to try Earl Coffee. Really pleased it arrived the next day, well-packaged for shipping ... and works well.

Before buying a coffee grinder through Earl Coffee, I emailed customer service with a query about the product. James from Earl responded within 10 mins. My order was delivered the next day.
Fantastic customer service and very happy with my order.
Highly recommend.

Great business, really helpful and responsive - highly recommend and will use again and again.

Great communication, very happy with my new grinder. If you were looking at importing something from abroad, go here instead.

My husband received a white coffee kettle from our children for his birthday. He would have preferred black but it was out of stock. I emailed Earl Coffee and they said we could return the white kettle and they would send a black one once it came back into stock which they did. Their customer service was excellent. Big thanks to James who was so helpful, friendly and efficient. Top class customer service.