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Review summary

Created with AI, based on recent reviews

Evaluating 804 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent customer service, noting that representatives are responsive, helpful, and professional in addressing issues. Many appreciate the quick response times and the ease of using the service, especially when redeeming rewards. People find the surveys meaningful and enjoy the variety of rewards offered. However, some people were dissatisfied with the user experience, particularly when spending significant time on surveys only to be disqualified or encounter glitches. A few other people also felt that their accounts were suspended without clear explanations, leading to a loss of accumulated points.

What people talk about most

User experience

Reviewers mention ambiguous feedback about user experience. Many customers appreciate the ease of use,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick and professional... See more

Website

People report ambiguous experiences with the website. While some customers praise its ease of use, the... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

eRewards is a great way to make extra money and their customer service is great. It can take some time to build up enough to get rewards but once you get started, you can keep a good balance going to... See more

Rated 4 out of 5 stars

E-rewards compares favorably with Sproutful when it comes to wasting your time on a survey. E-rewards almost always allows you to finish a survey, and when it does disqualify you, it's early on in the... See more

Rated 4 out of 5 stars

Overall I believe E-Rewards customer service is very good. Only once or twice in over 10 years that a request for a reward that was 90% finished was turned down. I have read numerous reviews and I bel... See more

Rated 5 out of 5 stars

E Rewards has been very easy to work with when I run into a problem. On occasion I do one of their surveys and towards the end of survey there's a glitch and I'm out of the survey and cannot finish it... See more


Company details

  1. Market Researcher
  2. Affiliate Marketing Service
  3. Surveyor

Written by the company

Earn Rewards for your opinions with e-Rewards, the largest global, by-invitation-only online survey community.


Contact info

  • 5800 Tennyson Pkwy # 600, 75024, Plano, United States

  • e-rewards.com

4.0

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Informative information

Taking the surveys help me to be more aware of things I see on TV and it help me pay more attention. I enjoy doing the surveys for the information I gain and the gift cards I receive.

2 May 2026
Unprompted review
Rated 4 out of 5 stars

The Panel Makes Things Right

I truly appreciate the Panel members for their time and efforts. It can't be fun sifting through the stream of emails and surveys to find and answer the issues that arise on a daily basis. The overwhelming number of responses are quick and very professional.
As a veteran of many years of participation, I still find it sad that too many time estimates are false, get re-routed through multiple "qualifying questions" and fail to pay out after 90+% completion for dubious reasons like "filled too fast" and "you're not the right match" when these "questions" could easily be incorporated up front without wasting anyone's time.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Quick Response

Edlonah was thoughtful and handled my request quickly and efficiently. This is a good site for taking surveys, not too long and they have really nice rewards.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

completed survey failed to give credit

I completed a survey and before I could receive credit for it, it erred out. I addressed the issue with customer support of they reviewed my issue and added points to my account. It took less than a day for them to reply with the good news

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Problem getting my reward

I had a problem getting my reward certificate and asked for help from E-rewards. They responded quickly and guided me to options for getting the certificate email into my account. My problem was corrected easily and have no problems now.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Love doing E-rewards everyday as a part of my daily routine

Love doing E-rewards everyday as a part of my routine to keep my brain working. The surveys are all very well written. The questions are always topic related. Time well spent. Easy and well written question and hence easy to answer. Customer care is amazing. Their help and support means a lot to me. Thank you , it is because of you ladies and gentlemen that e-rewards is not stressful. You guys are always there and eager to help. Thank you for all your help and support when ever I need . Appreciate your support. Keep up the great work that you guys do.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

E-rewards couldn't be more dishonest

E-rewards couldn't be more dishonest. I had nearly 100 rewards points accrued and without notice they permanently suspended my account. They refuse to explain why and refused to allow me to get the rewards I earned. In other words they stole the money. I was going to cancel anyhow because I spent hours of time and get practically no reward, surveys frequently are completed and no reward is given. They're completely corrupt. I would be ashamed to work in a place like this. Wish I could afford to sue them.

29 April 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed Long-time Member

I was a long-time member and enjoyed taking the surveys and received prompt help with any problems, HOWEVER, about two weeks ago I was unable to login to my account and even tried changing my password. When I sent a request for help, I received a response stating that my account had been permanently suspended because of "violations", which they would not explain. Needless to say, after continued requests for clarification, I have been ignored and lost my accumulated 72.5 points ($$$ towards my next gift card!) Very disappointing.

15 April 2026
Unprompted review
Rated 2 out of 5 stars

This site used to be good

This site used to be good. Now many of the surveys will randomly tell you you don’t qualify after you’ve completed completed over 50% of the survey. Surveys almost always take much longer than the indicated time. Furthermore, they cut the award points in half from what they used to be.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Best there is

The customer representatives always response quickly. They also explain what they did in clear language so I can understand what they did and why. One of the best customer service department I have ever needed to contact.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

RUBBISH

RUBBISH

can’t login on laptop 2 weeks
App does not work
No support from helpline

Best advice
DO NOT BOTHER WITH THESE PEOPLE

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Long-Time Member

I've been a member for many years now and it is easy to do their surveys and redeem rewards from a great selection. In addition, whenever I had a problem with a survey, their customer service was awesome to find a solution and give me the credit I earned.

28 April 2026
Unprompted review

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