Dyson Norge Reviews 

Very fast delivery. Well-recommended ☺️
Very satisfied about the product as well. ☺️

Great product and highly recommended

I had high expectations when I made a purchase on the Dyson website. The products are very expensive, therefore you would expect a 5 star customer service. However, I have been completely dissatisfied and disappointed and full of regret for deciding to make the purchase in the first place.

First of all, it is clearly advertised on the website that you can make monthly payments(installments over a 24 month period) with a 0% interest rate using Klarna. However it was only after the order was confirmed that suddenly there is a 19% interest rate. This is very misleading and had I known this, I would not have made the purchase because the product costs an extortionate amount of money to begin with. I feel cheated, and customer service has failed to rectify the mistake yet. I have been told that I cannot cancel my order but my case will be "forwarded" and dealt with. Forwarded to whom? It has been 2 weeks and unless I ask, I never receive any updates. So unhelpful. Meanwhile, the expected delivery date for my order was a week ago. There is still no sign of it and no updates for whether the order has actually been dispatched either.

I have spoken to several different people on the customer service helpline and also through Whatsapp- each time I have to explain what happened to me from the beginning regardless of whether I give my case number. How do they not keep a record of previous conversations? It's ridiculous and I'm tired of waiting. I wish I had never decided to buy from this company. I feel that Dyson Norge are completely incompetent and should step it up like the rest of the world. I will make sure to not recommend shopping at Dyson Norge.

The vacuum cleaner brush got broken after 25 months. I wanted to buy it as a spare part. The cost of it (a piece of plastic, not the best quality at all ) was too high plus expensive shipping. For that price it is fully possible to buy a good new vacuum cleaner of another brand.

The battery life isn’t great. Less than the promised 40mins, even after a full charge

It’s been 8 weeks since I returned the product and Dyson promised refund within 3 weeks. It’s impossible to get through to customer service and they keep sayng that they have escalated the case and nothing happens. I’m still owed 6190kr. This site is a Scam.

The product was not delivered within the promised delivery time and not to my door. I was not able to track the delivery, get help from Dyson or UPS. For a more trust-worthy delivery I suggest changing provider or update delivery spesifications on the page. The product is great but could have bought it somewhere else to get a better experience.

Quite frankly a horrible experience with their customer service. I’ve been in dialogue with Dyson Norway for about seven months regarding the replacement of my Dyson product, which turned into a refund case as the product eventually sold out. During this time I’ve both spoken and written with several employees - some worse than others. As a note: I absolutely loved my Dyson product while it worked and I would definitely recommend it. This post is fully directed at their customer service, and not the product itself.

None of the customer advisors I was in contact with seemed to have any clue what had been done or what should be done in my case. I found them lacking in basic knowledge, such as how to log and receive information in the operative systems. I’ve sent them the same information several times because the different employees «can’t find it» in their system. I also find it strange that during a period of about a month or so, three different employees said three completely different things regarding my case. They simply have no control over the process and how to reassure their customers that «it will be all right». Rather unprofessional… The same goes for their generally long response time. Very frustrating.

In my case, I was supposed to be refunded money for my product in December 2022. This money never came, and never will either as they managed to transfer the money to another person. Now, Dyson "can't help me anymore» even though they are the ones responsible for this mistake in the first place. Instead, they are advising me to contact the police - a rather weird advice. Do they really believe the police are willing to spend precious resources on a refunding case regarding 6000 Norwegian kroner? No, they won’t. Especially as this is something Dyson is able to solve themselves, had they only been focused on making customers happy and correcting their own mistakes. They are simply unprofessional and a mistake like this should have never taken place in the first place!

One must be able to expect far better, and more, from such a big, international company as Dyson. Especially since their products are rather expensive. In my case, we’re talking about an economic loss of several thousand «kroner». Despite being very happy with my former Dyson product, I will NEVER buy anything from them again and I wish for no one to have a bad experience like this.

Greate service and quick delivery of replacement part👍

They handle the problems. Can’t ask for more. Trusted because of that.

I wish I could have given a lower score. I ordered an airwrap online and was given a payment link. I paid for it, just to receive a reply that the order was cancelled due to a glitch in Dyson's payment link system. My money is now apparently "pending" and will take 14 days to be refunded, when I can order again! This is absolutely pathetic, having their customers pay the price for their bad system. They simply won't refund my money earlier or fill the order, since the payment I made "is not with Dyson but caught up in the banking system".

Det finns støvsugere, også har vi Dyson. That's it!

Not 5 stars because had a lot of issues with delivery, UPS. They were unclear when it will be delivered and customer service did not have any information about their drivers or packages. But Dyson itself is a work of art, I love it.

Į order a present, dyson airwrap for my daughter’s birthday. Waiting longer than delivery time is on the website, I checking everyday where is my order, and when I taught is almost here just was resending to sender. That’s makes me upset and angry at the same time. Then I called to support and lady said she call me back about what’s going on and NOTHING. Then after few days I write to support on WhatsApp and still waiting… my daughter’s birthday today, so I’m without present and without money and I don’t know what will be happening.

Purchased the Dyson hair wrap bundle and returned it via their return instructions. Product is cheap and not worth the $637.49. I kept all my receipts, tracking confirmation and email communication. Seven months later still no refund. I disputed with my bank in the end because I got tired of daily phone calls spanning 1-3 hours. Thankfully I kept all proof. This company has the worst customer service. I hope this review will sway someone’s decision to buy a competitor over Dyson.

Rask levering! Super service🙃