Dyson Norge Reviews 

How Dyson has fallen

I am having my second issue with a Dyson product. Oh, how the mighty have fallen.

First time round, I was given a replacement product in days, with a box to return the faulty item. That is how you do it.

This time, a much larger device, the Dyson 12s.
First days trying to get hold of customer service.
Than a major process to get attention
Then and a message to fix the packaging myself... for such a device?
Now a month later, Im still left without a working device, and a growing frustration. Why did I not get a Bosch?

Shittiest customer support I have ever seen. Returned the product simply because of shit support. So many issues, unreliable, and each process takes forever!

I am afraid Dyson Norway is a scam!

They have a customer service head office in India and could not send a return label to me now for more than 2 weeks. Their product arrived not working, it is questionable if this at all is a Dyson official representative! Be careful.

Absolutely unacceptable service from Dyson.
Endless delays just to receive return labels, followed by even more waiting after the product was returned. I am still waiting for my refund. Customer service is slow, evasive, and clearly ineffective.

The customer service doesn't not match the product at all
3 weeks waiting time to get stickers to send a product
Over a month to get refund still waiting..
Customer service on whatsapp talk different language then english
I wish I could send all the screen shot ....
I think is time to go to another brand
Not for the product but for the POOR customer service ....

Update 3rd December 2025:
- it makes me laughing! I now had the 4th call with dyson and again got a totally different story! Now it was the story, that the hole november it wasnt possible to send out return labels to the customers. Hmm..... Why didnt know the 3 colleagues before about this issue? Telling strange stories to the customers, promising wrong information??? This is nothing than ridicolous! We are the customers, paying for their products and at the end for theirs jobs, and we get nothing else than windy information and wrong promises, as if we are only dirt on the street....... WOW!!!!

Original message:
We bought a Dyson Wash G1 in the fall of 2024. It's a great machine, as long as it works. In May 2025, we first experienced the problem that the rollers jammed and stopped working. This happened after we had it professionally cleaned. After endless back and forth and various incorrect pieces of information from customer service, we finally received a return label and, after what felt like an eternity, a new machine.

Now, in November 2025, the same problem occurred again!

I never received a response via Dyson WhatsApp, and today I called the hotline for the third time and received completely different information each time. Finally, they told me that the return label had been generated six days ago but hadn't been sent to me yet. However, they couldn't promise whether I would receive it today or tomorrow.

Three weeks have now passed since my initial contact via WhatsApp, again for nothing!

We originally payed more than 1.000 Euro for a device which we cannot use for weeks!

Dyson's customer service is abysmal, but the products themselves have been quite good so far. However, if it turns out that the same problem occurs again with the third device, or after a repair, then Dyson's reputation for quality can no longer be taken seriously.

We are extremely disappointed and will certainly be looking for other companies that offer better service.

The worst customer service I have ever experienced. They always say the issue will be resolved withing 72hours and never write back to you. Took me weeks to get my return label from them and even after sending the product it's already weeks and I haven't received any update from them. When I ask for an update they keep saying I will get my answer within 48 hours, and I still haven't been contacted once by them.

I previously owned a dyson when they were manufactured in the uk it was like a tank solid and felt solid as well
So I buy a new one it arrived today
First impression its heavy
Second its like a big box of plastic
Flimsy not strong looking or feeling like it could snap
It got very hot
Overall disappointed will not buy duson again since they got the Chinese to manufacture it they lost the quality and went for the profit

I placed an order about a month and a half ago for a fan so I could have it during the summer. I've contacted support numerous times over the past month to either get the fan shipped or to get a refund, but every time I get the same answer. "they will escalate the issue and a dedicated team will reach out to me." Well, it's been almost 6 weeks, and no one has reached out to me.
I will never purchase from Dyson again, and I would caution anyone else from buying directly from them.

Have repeatefly been in contact with DYSON Norge regarding my DYSON V11. Machine purchased in May 2019 , Machine not working August 2024.
Was informed that I needed a new battery for machine and I would need to pay before order for battery would be sent to me. Money was returned no battery in stock. Contacted DYSON Norge once again in September and was informed battery was now in stock . Once again I had to pay in advance before battery would be sent. Again payment returned, no battery. I have contacted DYSON every 14days since trying to solve my problem to no avail.
UP until August I was very pleased with my DYSON , best vacuum cleaner I have ever had.
Not sure where the problem is in DYSON admin but something needs to be done before DYSON loses all its customers. Still hope for a solution to my battery problem .

Everything is perfect!

excellent service, quick delivery, great product, fantastic deal with Klarna. Will always purchase dyson products directly from your website

I need service on a Dyson TP09, for whistling noise. Friday June 7th 2024 around 16:50, I tried their terrible bot chat, a service that was not even able to pull my personal information from the Dyson website, which I of course was logged into. Are Dyson amateurs? It sure seems so. I quit the chat after waiting for 35 minutes, because I remembered that I had previously communicated with Dyson through e-mail. I sent an e-mail to (censored), which was in use in 2022. The automated reply said this e-mail address is no longer in use, but I can call +47 80069196 or send a WhatsApp message to +47 92 07 91 46. I called; no longer in use. I wrote a WhatsApp message; no longer in use. Dyson, screw yourself; I will never again purchase anything from you, and I will tell everyone, every single person I meet.

Still waiting for Dyson feedback on returned package

Impossible to get in touch with!!

I'm trying to get in touch with Dyson Norway via their online chat, but customer service is clearly not on their priority list.

It is obviously going a little too well if the sales team is so arrogant that they are not interested in responding to inquiries.

Poor ans slow response. Poor followup actions.
Never buying a dyson again , never rekomending anybody else to buy one either. There are many equaly good Products on the market.

I knew I've ordered the best cordless vacuum on the market and didn't disappointed me. It sucks, everything 🤭