Dylanstephenpens Reviews 

435
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt and secure payment process, noting that funds are transferred directly into personal bank accounts immediately after items arrive. Consumers highlight that the staff members are extremely knowledgeable, exceptionally friendly, and quick to respond to all messages and inquiries. A few other people also felt that although sending valuable items off initially requires trust, the clear and straightforward process makes the transaction completely worthwhile. People are consistently pleased that the delivered items perfectly match their accurate descriptions, arriving safely with careful protective packaging and professional presentation.

What people talk about most

Payment

Consumers find payment to be extremely swift and efficient, with a strong consensus of satisfaction regarding... See more

Product

Reviewers mention positive feedback about product, highlighting excellent quality and descriptions. Consumers... See more

Service

Customers had positive experiences with service, describing it as smooth, efficient, and professional from... See more

Staff

Users describe positive interactions with staff, highlighting exceptionally professional, friendly, and... See more

Response time

Clients share positive opinions on response time, highlighting prompt and efficient communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My fourth fountain pen from Dylan Stephen Pens. As always an impeccable transaction in every respect. Glorious pen, very good price, prompt, helpful comms, well presented on arrival and top serv... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more

Rated 5 out of 5 stars

I was really pleased with this service. I submitted the on-line form and uploaded a few pictures of my pen, and had a prompt and fair offer by return. Stephen answered my questions very promptly so... See more

Rated 5 out of 5 stars

I would like to share my experience selling and buying pens from Dylanstephenpens. The pens you buy are authentic and accurately described. They came in one day of purchasing them, packed very... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(435)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sale of three Mont Blanc pens

I recently sold two ballpoint pens and one fountain pen. I found the whole transaction was so easy, from contact to the offer made and the money coming into my account. I would have no problem in recommending them.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

I sold two Montblanc Fountain Pens and…

I sold two Montblanc Fountain Pens and Cases to Steve. I received a very prompt valuation. The valuation was fair and the whole process including me posting and receiving the money took 24 hours. Great service and a professional company.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

I was reluctant to sell my pens due to…

I was reluctant to sell my pens due to sentimental value however the process with Dylan Stephen Ltd made the process so smooth and comfortable.
Within 1 day, I received an offer, accepted, sent pens and money received.
Could not recommend enough.

Thank you

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Quick and transparent sale of 2 pens

I had a couple of pens to sell and did my research on potential buyers. I contacted Steve by WhatsApp and sent some details and photos.I received a quick offer that I was happy with. I posted the pens to the registered address and received immediate payment on delivery. Overall a very smooth process and I can highly recommend Dylanstephenpens.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Steve

I contacted Steve about a pen I wanted to sell. He replied within couple of hours and after receiving my pictures he made me an offer. The overall transaction was completed by 1 pm on Tuesday and the whole experience has been totally stress free and super efficient.
I am looking forward to dealing with Steve again !!
Thank you so much, you are a star ⭐!
Simona

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Superb experience

Superb experience. Using WhatsApp, I was able to upload photos of pens to sell and receive a very quick and professional response from Steve, resulting in a competitive offer which I accepted. I received payment very promptly (within minutes of delivery reaching its destination). I will certainly use Dylanstephenpens again.

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Smooth transaction

Steven and I agreed a deal for my two pens. The transaction was smooth and I received the money directly into my bank account within hours of the package being delivered to Steven. Highly recommended.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

A most trustworthy business …

I contacted Dylan Stephen via WhatsApp about selling three fountain pens. I received an almost immediate response and then a buy in price after sending some pictures. The buy in price was very reasonable. Within an hour of the pens arriving at the business I received confirmation that payment had been made. Steve was a pleasure to deal with throughout.
This was my first experience of Dylan Stephen and on this basis I will highly recommend them.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service and prompt payment

I reached out last Sunday regarding to sale of two pens. I received a reply straight away and was made a fair offer, which I accepted. I posted the pens yesterday, they were received today and the payment was in my account a few hours later. All in all a very swift and easy transaction.

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, professional experience.
I sent details of a pen to Steve yesterday, received an instant reply and price. I posted the pen straightaway, and the money was in my account today. Would not hesitate to recommend.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Reached out for the sale of a Montegrappa Pen

Reached out for the sale of a pen quick response, was a bit nervous sending the pen via royal mail, but after several emails and reviews. I would 100% recommend this company agreed on price, sent , confirmed received Pen and payment was sent via bank transfer straight away. very smooth and professional
Very pleased customer
Regards
Aaron

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service from Steve, and so very quick. From initial WhatsApp chat on Thursday lunchtime, through agreeing great deal later that day, I posted the pens on Friday. The money appeared in my bank account on Saturday morning as he was typing to say all good. I could not recommend him enough.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous

Fabulous, prompt and helpful. Selling a vintage pen was so easy with Stephen’s excellent service.

16 April 2025
Unprompted review

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