Dylanstephenpens Reviews 

435
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt and secure payment process, noting that funds are transferred directly into personal bank accounts immediately after items arrive. Consumers highlight that the staff members are extremely knowledgeable, exceptionally friendly, and quick to respond to all messages and inquiries. A few other people also felt that although sending valuable items off initially requires trust, the clear and straightforward process makes the transaction completely worthwhile. People are consistently pleased that the delivered items perfectly match their accurate descriptions, arriving safely with careful protective packaging and professional presentation.

What people talk about most

Payment

Consumers find payment to be extremely swift and efficient, with a strong consensus of satisfaction regarding... See more

Product

Reviewers mention positive feedback about product, highlighting excellent quality and descriptions. Consumers... See more

Service

Customers had positive experiences with service, describing it as smooth, efficient, and professional from... See more

Staff

Users describe positive interactions with staff, highlighting exceptionally professional, friendly, and... See more

Response time

Clients share positive opinions on response time, highlighting prompt and efficient communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My fourth fountain pen from Dylan Stephen Pens. As always an impeccable transaction in every respect. Glorious pen, very good price, prompt, helpful comms, well presented on arrival and top serv... See more

Rated 5 out of 5 stars

Sold my pens! Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal M... See more

Rated 5 out of 5 stars

I was really pleased with this service. I submitted the on-line form and uploaded a few pictures of my pen, and had a prompt and fair offer by return. Stephen answered my questions very promptly so... See more

Rated 5 out of 5 stars

I would like to share my experience selling and buying pens from Dylanstephenpens. The pens you buy are authentic and accurately described. They came in one day of purchasing them, packed very... See more


Company details

  1. Gift Shop
  2. Collectibles Store

Written by the company

We buy and sell luxury new and pre owned pens. To sell your pen call 07717753065


Contact info

4.9

Excellent

TrustScore 5 out of 5

435 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(435)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent company

I have just sold 2 pens to Dylan Stephen. Their offer was better than other companies, the process easy and the payment prompt. I would highly recommend this company.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

I communicated via WhatsApp, and Steve has offered a great deal on the number of pens I wanted to sell. After receiving my parcel, Steve has kindly transferred the agreed amount to my bank account. I thank Steve for his professionalism and quick communication.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Sold my pens

Sold my pens!
Communicated via WhatsApp which suited me better, rather than form filling. Very quick response and fair price offered for my pens. Posted them via the service recommended with Royal Mail. Once delivered I received a swift payment direct to my bank account. Very happy. Great customer service. Thank you. 5 Stars.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Efficient process, quick transfer

There was a quick response to my WhatsApp message and photos. The process was then simple, with the agreed amount transferred on the day of receipt of the pens. Would certainly recommend if you have quality pens to sell.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service, instant quote and immediate payment once my pens were received. Very honest and professional. I thoroughly recommend Dylan*Stephenpens.

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Very quick process. Good price for the pens we were selling. Professional company. Our payment was made immediately upon delivery of the pens. Would recommend.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Dylan Stephen pens are exceptional

Dylan Stephen pens are exceptional. Stephen’s word is genuinely his bond. Yesterday 18th Sept I emailed him about a particular pen, we agreed a price. I sent it Royal Mail SD. It is now, as I write 12.11 pm on the 19th Sept and the money agreed is already in my account! Thank you so much. How lovely to do business with Company with integrity. Just wonderful.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Genuine and Responsive

Dylanstephens was super responsive, clear and genuine. I got an instant quote and there was a clear process to follow to sell my pen. The money was in my account the day after I posted my pens, with no quibbles and no changes. Great service and experience.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

🌟Fantastic - 100% Trustworthy🌟

It's never easy to trust people when doing deals online, but I guarantee this business is FULLY trustworthy and correct! I sold them a fountain pen and Steve put my mind at ease with his professional and courteous communication. Full payment was made to me the day it arrived to them. Fantastic customer service and an overall excellent transaction. Thank you for the great experience. 5🌟🌟🌟🌟🌟

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Company and Service.

Amazing Company and Service.
I wanted to sell a Mont Blanc Pen, I filled in the enquiry form including some pictures and within 30 minutes I had an offer from Steve.

Pen sent yesterday, the company received and payment has already been paid.

Fantastic Customer Service and I would highly recommend

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant Service

Exactly as the previous reviews say - really easy to deal with, no messing around.

Pen sent, payment received immediately, wish everything was this simple.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

Mont Blanc pen sold

I messaged Steve one evening regarding a Mont Blanc pen I was looking to sell. With minutes Steve had replied and after sending some photos he made me an offer which I accepted. I sent the pen the following day and the day after that Steve had made payment straight in to my bank. Amazing service and prices paid are on the money.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

162 Platinum

I have been looking for an immaculate 162 Platinum for months, finally found one here on a Saturday night, it was dispatched Monday and delivered 12 Midday Tuesday, I cannot thank Steve enough for the service received and now I have 1 more pen to add to my collection, will be buying from here again without doubt.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

Quick reply and offer for montblanc…

Quick reply and offer for montblanc pens I was selling. Reassurance given to me to use Royal Mail special delivery to ensure safe arrival in post-as I was reluctant to post them due to previous poor Royal Mail services. However arrived next day and payment made to my bank account straight away. good quick service from Dylanstevens pens. Thanks

15 July 2025
Unprompted review

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