First spoke to Dan B last year and after chewing his ear off about poor service from a supplier I shall not name, Dan signed us up with far better rates and I’m glad to say we’ve renewed again. A plea... See more
Company replied
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See what reviewers are saying
Thank you for sorting this out and for putting up with me contacting you so often throughout the process. Again i would like to give a shout out to Becky and Lauren show them my appreciation for... See more
Company replied
Wayne Bruck sorted out my problem with accessing the account immediately & efficiently. I'm only sorry that my church didn't stay with DYCE (it found someone else cheaper) as DYCE personnel have alway... See more
Company replied
I've worked with several suppliers in the past and every one up to now has just been looking to get my contract signed up - UNTIL NOW... DYCE has been like a breath of fresh air giving me a full... See more
Company replied
Company details
- Energy Supplier
- Business to Business Service
- Electric Utility Company
- Gas Company
- Green Energy Supplier
- Industrial Gas Supplier
Written by the company
Dyce Energy is a UK based energy provider, we offer affordable business electricity and gas products to companies across the UK. Our range of tariffs is designed to give you the flexibility to find the perfect solution for your business. We have specialised tariffs and processes for large and small businesses, so you can feel confident you’re getting the best business energy for your needs. We understand the complexities and demands that come with running a large business or one that has multiple sites. If you run a large organisation, we can offer you a range of flexible products to suit your specific needs and requirements including half hourly meters. We are more than just a supplier, We want to get to know you, to help your business grow. Our ethos is that if you grow, we grow. We believe in access of information, which is why we’ve created Your Energy Online a dedicated customer portal to help you manage your energy costs via your computer, smart phone or tablet. We aim to offer competitive prices and simple energy plans for businesses. We are committed in helping develop a positive relationship with our customers, partners and suppliers. Every business needs a basic set of values, right? We’re no different. What drives us every day is our customer satisfaction, but at the base of all that we do is our values.
Contact info
B3 Patrick Tobin Business Park, Bolton Road, Wath Upon Dearne, S63 7LL, Rotherham, United Kingdom
- 01709 357315
- enquire@dyce-energy.co.uk
- dyce-energy.co.uk
4.4
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service - Wayne was really helpful, listened to my query and made suggestions above my original request to ensure my query was resolved.
3 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for taking the time to leave your amazing review for Wayne.
We really appreciate your feedback and comments. Your satisfaction is our top priority.
We will pass on your praises to him.
5* Customer Service
Been a customer for almost a year and the service has been amazing. Super quick replies to queries, kept up to date with progress, suggestions and solutions offered. No fuss, no hassle, a much friendlier and customer focused supplier than any of the big 6, would highly recommend to any prospective customers.
2 January 2024
Reply from Dyce Energy
Thank you for taking the time to leave your amazing review.
We really appreciate your feedback and comments. Your satisfaction is our top priority and helps us to grow our business.
Fantastic service
This is the second time I have contacted Dyce and they have given excellent service on each occasion. The phone was answered promptly by Wayne, who is both very pleasant and very efficient. He has always resolved our issues in a friendly manner and with speed. He is clear in communicating and does what he says he will do. I could not wish for a more positive experience with a utility company and would thoroughly recommend Dyce without reservation. Thank you very much.
2 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for taking the time to leave your amazing review Wayne.
We really appreciate your feedback and comments. Your satisfaction is our top priority.
Reply from Dyce Energy
Thank you for taking the time to leave your amazing review, we are very happy that you are happy with the service we provide.
We really appreciate your feedback and comments. Your satisfaction is our top priority.
Reply from Dyce Energy
Thank you for your much valued feedback, we appreciate you taking the time to leave a review for us based on your customer experience with us.
Still haven’t managed to set online…
Still haven’t managed to set online account constant errors
1 December 2023
Reply from Dyce Energy
Thank you for your review. We're sorry to hear about your experience with Dyce Energy. Your feedback is valued by us and will be escalated internally, and you will be provided with an update within 48 hours on this. Thank you, Dyce Energy Customer Service.
How I perceive Dyce Energy.
When I send the meter readings the young lady I speak to is always very helpful but amending the name of the customer seems a major issue unlike other companies.
27 July 2023
Reply from Dyce Energy
Thank you for taking time out of your busy day to leave us a review.
Your kind words have our team grinning ear to ear.
We appreciate your support and feedback, look forward to impressing you even more next time.
If you ever have questions or need support, feel free to reach out.
Dyce Energy Customer Service
Incorrect billing
Although I have a smart meter it is not being read and my bill is always over estimated. When my bill is then put right after I have submitted a reading, the way its is rebilled is very confusing compared to other companies I have used.
19 December 2023
Reply from Dyce Energy
Thank you for your review, Steve.
We're sorry to hear about your experience with Dyce Energy.
We appreciate your feedback and we are always looking to improve our service.
Thank you,
Dyce Energy Customer Service
Reply from Dyce Energy
Thank you for your review.
We're sorry to hear about your experience with Dyce Energy.
Our billing team will be in touch within the next 48 hours to discuss this further.
Thank you,
Dyce Energy Customer Service
Rip off
I’ve didn’t agree to go with you my bill has gone up by 300% I think you are a complete rip off!!!!!
I’m sure you’ll have a very very prosperous new year unlike the rest of us as soon as my rip off contract is up I’m off
18 December 2023
Reply from Dyce Energy
Thank you for your review.
We're sorry to hear about your experience with Dyce Energy.
Our billing team will be in touch within the next 48 hours to discuss how we may be able to bring your bills down.
Thank you,
Dyce Energy Customer Service
straightforward billing
18 December 2023
Reply from Dyce Energy
Thank you for taking time out of your busy day to leave us a review.
Your kind words have our team grinning ear to ear.
We appreciate your support and feedback, look forward to impressing you even more next time.
If you ever have questions or need support, feel free to reach out.
Dyce Energy Customer Service
Still no engineer out to fix the meter
Still no engineer out to fix the meter. It has been broken since Dyce took over on the 1st August.
18 December 2023
Reply from Dyce Energy
Thank you for your review.
We're sorry to hear about your experience with Dyce Energy.
Your feedback will be escalated internally, and you will be provided with an update within 48 hours on this.
Thank you,
Dyce Energy Customer Service.
Generally excellent and efficient.
Generally excellent and efficient.
Website not working twice in the last year for meter reads - otherwise no complaints.
18 December 2023
Reply from Dyce Energy
Thank you for taking time out of your busy day to leave us a review.
Your kind words have our team grinning ear to ear.
We appreciate your support and feedback, look forward to impressing you even more next time.
If you ever have questions or need support, feel free to reach out.
Dyce Energy Customer Service
Great company to work with
Great company to work with. Made the whole process easy.
8 December 2023
Unprompted review
Reply from Dyce Energy
Thank you for taking time out of your busy day to leave us a review, Peter.
Your kind words have our team grinning ear to ear.
We appreciate your support and feedback, look forward to impressing you even more next time.
If you ever have questions or need support, feel free to reach out.
Dyce Energy Customer Service
Megan at Dyce constantly went above and…
Megan at Dyce constantly went above and beyond and nothing was too much trouble, Megan constantly kept me informed throughout the whole process. I have recommended Dyce to other publicans in the area. Thank you
2 December 2023
Unprompted review
Reply from Dyce Energy
Thank you for taking time out of your busy day to leave us a review, Ashley.
Your kind words will be passed onto Megan!
We appreciate your support and feedback, look forward to impressing you even more next time.
If you ever have questions or need support, feel free to reach out.
Dyce Energy Customer Service
The whole team at Dyce are incredibly…
The whole team at Dyce are incredibly friendly and helpful. A big thank you to Deborah and Megan for their assistance over the last couple of weeks with some big tenders, they've been great to work with!
17 November 2023
Unprompted review
Consistent, reliable, value for money
Both myself and my customers have recieved nothing but fantastic service from Dyce to date. All processes are customer led and should an issue arise they are dealt with professionally and quickly. Megan and Dan have consistently been there for queries both pre and post sale which gives me peace of mind all customers are being looked after.
17 November 2023
Unprompted review
Amber is very attentive to our…
Amber is very attentive to our contract, very personable and works well to straighten out any issues.
8 November 2023
Unprompted review
Excellent service from Amber
7 November 2023
Unprompted review
I work with a lot of energy suppliers…
I work with a lot of energy suppliers and have found Dyce to be one of the most helpful and flexible. The support we receive from the team, especially Megan and Dan, is excellent. If only more suppliers were like Dyce.
1 November 2023
Unprompted review
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