First spoke to Dan B last year and after chewing his ear off about poor service from a supplier I shall not name, Dan signed us up with far better rates and I’m glad to say we’ve renewed again. A plea... See more
Company replied
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See what reviewers are saying
Thank you for sorting this out and for putting up with me contacting you so often throughout the process. Again i would like to give a shout out to Becky and Lauren show them my appreciation for... See more
Company replied
Wayne Bruck sorted out my problem with accessing the account immediately & efficiently. I'm only sorry that my church didn't stay with DYCE (it found someone else cheaper) as DYCE personnel have alway... See more
Company replied
I've worked with several suppliers in the past and every one up to now has just been looking to get my contract signed up - UNTIL NOW... DYCE has been like a breath of fresh air giving me a full... See more
Company replied
Company details
- Energy Supplier
- Business to Business Service
- Electric Utility Company
- Gas Company
- Green Energy Supplier
- Industrial Gas Supplier
Written by the company
Dyce Energy is a UK based energy provider, we offer affordable business electricity and gas products to companies across the UK. Our range of tariffs is designed to give you the flexibility to find the perfect solution for your business. We have specialised tariffs and processes for large and small businesses, so you can feel confident you’re getting the best business energy for your needs. We understand the complexities and demands that come with running a large business or one that has multiple sites. If you run a large organisation, we can offer you a range of flexible products to suit your specific needs and requirements including half hourly meters. We are more than just a supplier, We want to get to know you, to help your business grow. Our ethos is that if you grow, we grow. We believe in access of information, which is why we’ve created Your Energy Online a dedicated customer portal to help you manage your energy costs via your computer, smart phone or tablet. We aim to offer competitive prices and simple energy plans for businesses. We are committed in helping develop a positive relationship with our customers, partners and suppliers. Every business needs a basic set of values, right? We’re no different. What drives us every day is our customer satisfaction, but at the base of all that we do is our values.
Contact info
B3 Patrick Tobin Business Park, Bolton Road, Wath Upon Dearne, S63 7LL, Rotherham, United Kingdom
- 01709 357315
- enquire@dyce-energy.co.uk
- dyce-energy.co.uk
4.4
Excellent
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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simple and transparent conversation
3 April 2024
Unprompted review
Reply from Dyce Energy
Hi Ron thank you for taking the time to leave us a review, we really appreciate your valued feedback.
Employee customer number T13
Employee customer number T13 was so helpful, kind and patient and sorted my problem with submitting a reading. I couldn't have had a better experience. Also the call to Dyce was answered almost immediately.
28 March 2024
Unprompted review
Reply from Dyce Energy
Hi Bursar, thank you for taking the time to leave Wayne a fantastic review. We have passed on your kind words.
Not had one correct bill in 12 months
Not had one correct bill in 12 months - despite sending readings every 4 weeks. Absolute chaos and never get any response from customer services. we have now changed supplier and are trying to obtain our credit balance from them!
28 March 2024
Unprompted review
Reply from Dyce Energy
Hi Berni, we are sorry to hear this. Could you provide us with your contact details at billing@dyce-energy.co.uk and we can resolve the matter for you.
Customer Service
Recently moved our gas and electricity to Dyce. Needed to set up my online accounts. Wayne sorted everything within minutes, he was very polite and helpful.
7 March 2024
Unprompted review
Reply from Dyce Energy
Thank you for taking the time to leave a review for Wayne, we appreciate your valued feedback and your compliments have been passed on to Wayne.
The chap on chat was very helpful
The chap on chat was very helpful - and resolved my problem.
28 February 2024
Unprompted review
Reply from Dyce Energy
Hi Wendy, thank you for taking the time to leave us a review based on our webchat service. We are glad you got the problem resolved :)
I was really worried about calling as…
I was really worried about calling as our charity had received a high estimated bill. Wayne was very reassuring and put me at ease straight away, accepting our meter reading and readjusting the bill. I also didn’t have to wait long before my call was answered. Many thanks for such good customer service. Staff ID TP13
15 February 2024
Unprompted review
Reply from Dyce Energy
Hi Janice, thank you for leaving the great feedback for us. We are glad we could you peace of mind regarding your rebill. We have passed on your kind words to Wayne :)
Always ready to help
I have found Dyce Energy to be very responsive and helpful with all requests.
I work at a consultancy and the past couple of years have seen a decline in service levels across some suppliers, but I have always found Dyce to be ready to help. They answer the phone and, whether they have an answer or not, they continually keep us updated on query progress which is important.
I'd like to mention Dan Owen specifically, as he always makes sure that queries reach the right place and is always ready to jump onto a call to answer any questions we might have.
TP15
1 February 2024
Unprompted review
Reply from Dyce Energy
Hi Becky, thank you for leaving the fantastic feedback! We have passed on your compliments to Dan who is thrilled :)
Big thanks to Wayne ( employee TP13 )…
Big thanks to Wayne ( employee TP13 ) this morning for looking into some billing issues, he dealt with the call professionally, hopefully we can log into our accounts easily now after we managed to reset passwords too
13 February 2024
Unprompted review
Reply from Dyce Energy
Hi Carl, thank you for your fantastic feedback, we will pass on your compliments to Wayne.
GREAT EXPERIENCE of SERVICE
I've worked with several suppliers in the past and every one up to now has just been looking to get my contract signed up - UNTIL NOW...
DYCE has been like a breath of fresh air giving me a full understanding of the market with a long-term strategy.
Megan in particular has been great. Megan even called me to discuss my first invoice to make sure I fully understood everything - a fantastic asset to the company...!!
16 February 2023
Unprompted review
Reply from Dyce Energy
Hi Craig, thank you for the amazing feedback, we appreciate you leaving a great review and we will pass on your compliments to Megan :)
Great customer service
We've just switched to Dyce and this was my first interaction with the customer service team.
Firstly there was no long wait and Wayne (employee number TP13) was excellent. He dealt with both my queries quickly and also gave me a quick tutorial on some elements of the online account.
12 February 2024
Unprompted review
Reply from Dyce Energy
Hi Steve, we are glad you are happy with the service we provide and your kind words have been passed on to Wayne. Thank you :)
I have had two experiences through two…
I have had two experiences through two different businesses of mine with Dyce energy. Both of them have been very poor.
The second one - my broker applied for a new contract, and everything went through fine, until they found out the business was a restaurant and then they declined .
I wouldn’t recommend them! I have spoken to others since with similar poor experiences.
1 February 2024
Unprompted review
Reply from Dyce Energy
Hi, we are sorry to hear about this and appreciate you leaving this feedback for us. We have now launched an investigation into what has happened.
Love the fact I can call and speak to…
Love the fact I can call and speak to an advisor without going through numerous menus or holding on listening to piped music. Helpful and efficient staff, really a breath of fresh air.
31 January 2024
Unprompted review
Reply from Dyce Energy
Hi Jeff, thank you for your valued feedback. We understand everyone's time is important so we like you to get straight through to us so we can help you as quickly as possible. We are glad you are happy with us :)
Service from Dyce is definitely 5…
Service from Dyce is definitely 5 stars. Really easy to get hold of, super friendly service and always very attentive. Great supplier to deal with!
TP15
26 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for the great feedback Matthew, we are glad you are happy with the service we provide.
Great supplier to work with
Great supplier to work with. Dan & the team are always extremely helpful. Fast responses & competitive prices also. Looking forward to continuing our partnership :) TP15
25 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for your feedback Sat, i have passed on the compliments to Dan & the team who will be happy with the kind comments.
Brilliant service
Always efficient. Answer the phone and respond to queries incredibly promptly.
Great knowledge from customer service and an account manager that treats you like an individual. An easy 5 stars!
24 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for taking the time to leave your amazing feedback Daniel, we are glad you are happy with the service we provide.
5* Service
My experience with Dyce has been brilliant so far. All members of the Dyce team I have dealt with have been helpful, and attentive to any queries I may have had. Most of the work has been through Dan and Megan, whom I cannot speak highly enough of.
TPI5
24 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for the brilliant feedback Matthew, i have passed on your kind words to Dan, Megan & the rest of the team.
Shoutout to Megan…
Just want to give a shoutout to Megan (TP16) at Dyce Energy. Whenever I need something, she is always there to help. Nothing is too much and takes her time to make sure the whole issue is resolved. She is a credit to the Dyce team
15 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for taking the time to leave our Megan the great feedback William, she will be really pleased with your kind words.
DYCE have a great team
I have always found the team at DYCE to be more than helpful whenever I have called. In particular, Dan has been brilliant, he always has an answer on hand and comes back to me super fast if he can't help out straight away.
TP15
22 January 2024
Unprompted review
Reply from Dyce Energy
Thank you for taking the time to leave us a great review Ben, I have passed on your compliments to Dan who will be thrilled with your great feedback.
I am not believe they send me every…
I am not believe they send me every mount 3000 tousnd estimate bill
10 January 2024
Reply from Dyce Energy
Thank you for your review. We're sorry to hear about your experience with Dyce Energy. Your feedback will be escalated internally, and you will be provided with an update within 48 hours on this. Thank you, Dyce Energy Customer Service.
Excellent service as always
Excellent service as always!
Best wishes
John
8 January 2024
Unprompted review
Reply from Dyce Energy
Hi John, thank you for taking the time to leave us a great review. We are glad you are happy with the service we provide.
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