DW Toolshop Reviews 1,369

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered impact wrench, dispatched nearly straightaway & had it next day. Great service highly recommend. Great tool & plenty of power & at reasonable price.

Rated 4 out of 5 stars

Easy to deal with, good value and good customer service. The only thing that let them down was the delivery company they used. Eventually got my delivery today 12 days after it was shipped. Michael in... See more

Rated 5 out of 5 stars

Really impressed with fast delivery. Had an issue with one of the batteries for my strimmer. I sent an email and someone responded in less than 24hrs. They scheduled a collection for the next day for... See more

Rated 5 out of 5 stars

Easy ordering and prompt delivery. Product (hose on a free-standing reel) arrived on time and was exactly what was ordered. Good quality and robust so happy to pay the asking price. Delivery perso... See more

Company details

  1. Tool Store
  2. Air Compressor Supplier
  3. Construction Machinery and Equipment Store
  4. Drilling Equipment Supplier
  5. Fastener Supplier
  6. Welding Supply Store

Written by the company

Welcome to DW Toolshop, established in 1977 and grown to be one of the UK and Irelands largest independent tool and equipment retailer. FREE delivery available. Great savings on top brands of Power Tools, Hand Tools, Garden Machinery and Workwear.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 1 out of 5 stars

Poor service

Poor service, emailed a number of times but no reply!
Not very customer focused
Wouldn’t use them again

5 February 2024
DW Toolshop logo

Reply from DW Toolshop

Good Morning,

I am sorry to hear about the inconvenience & difficulty reaching us through email, and I appreciate you bringing this matter to our attention.

Unfortunately I cannot currently seem to find any emails from you in our customer service inbox but please do reply or reach out to us at customerservice@dwtoolshop.com if you require further assistance.

Kind Regards,
DW Tool Shop

Rated 5 out of 5 stars

First time buying from dw

First time buying from dw. Item was good value compared to others I looked at. Arrived within a couple of days. Item perfect for my needs. No issues so far.

1 February 2024

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