Ordered impact wrench, dispatched nearly straightaway & had it next day. Great service highly recommend. Great tool & plenty of power & at reasonable price.
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Easy to deal with, good value and good customer service. The only thing that let them down was the delivery company they used. Eventually got my delivery today 12 days after it was shipped. Michael in... See more
Really impressed with fast delivery. Had an issue with one of the batteries for my strimmer. I sent an email and someone responded in less than 24hrs. They scheduled a collection for the next day for... See more
Easy ordering and prompt delivery. Product (hose on a free-standing reel) arrived on time and was exactly what was ordered. Good quality and robust so happy to pay the asking price. Delivery perso... See more
Company details
- Tool Store
- Air Compressor Supplier
- Construction Machinery and Equipment Store
- Drilling Equipment Supplier
- Fastener Supplier
- Welding Supply Store
Written by the company
Welcome to DW Toolshop, established in 1977 and grown to be one of the UK and Irelands largest independent tool and equipment retailer. FREE delivery available. Great savings on top brands of Power Tools, Hand Tools, Garden Machinery and Workwear.
Contact info
160 Moira Road, BT294LR, Crumlin, United Kingdom
- customerservice@dwtoolshop.com
- dwtoolshop.com
Was in a Mikita hedge cutter box I…
Was in a Mikita hedge cutter box I though I had received the wrong order
Not a problem good service thank you
5 April 2024
Really impressed
Really impressed with fast delivery. Had an issue with one of the batteries for my strimmer. I sent an email and someone responded in less than 24hrs. They scheduled a collection for the next day for the faulty battery. A replacement was also ordered and sent out immediately. First class, very impressed!
I've ordered a mower strimmer and various batteries in three separate orders, no problems with any communications or deliveries.
5 April 2024
Not Trust Worthy,
I ordered a modular storage system, 2.5k, when you order it says 3/4 weeks delivery, ok,so after 4 weeks I contact DW, only to be told by what seemed like an auto generated e mail, that I will receive an e mail when it out for delivery, the following week I contact them again to be told, there are problems with shipping, after another week I contact Sealey who cannot understand this as all the items were in stock, they give me the contact details for the owner of DW, he gets on board and with in 3 days my goods arrive, but 6 weeks with nothing makes me believe it was not even ordered, I have had no explanation as to why, just sorry, no compensation, I have more gear to order but I will not be using DW, even if it costs me more,
4 April 2024
Reply from DW Toolshop
We are very sorry to not have met expectations on shipping lead time provided with your order on this occasion. We are reviewing these lead times currently & working hard to resolve this going forward.
I can see our customer service team emailed you to explain that due to peak sales volumes there was a shipping backlog on these tool cabinets and that your order was priority for dispatch followed by a number of emails to confirm delivery details.
Thank you for taking the time to leave us feedback on your order experience.
Kind Regards,
DW Tool Shop
Great service
My order was despatched promptly with regular updates provided throughout the process.
2 April 2024
ordered a pair of what was tall wellies…
ordered a pair of what was tall wellies now they were only short but on the web page they clearly show boots on a mans leg that come up to about 2 inches below knee which would mean tall wellies which i needed and wanted i complained they sent me an email and said thats what they sell as tall totally differant to photo and images of boots if they had of showed boots coming up to mid calf i would not have bought them sent me something that i have to scan to return which i dont under stand and cant do as im 70 years old and not well up on the likes so easier for me to just keep them and live and learn i even messaged them on FB before i bought them to make sure they were tall wellies which the reply was yes they were tall wellies so i purshased
18 March 2024
Reply from DW Toolshop
I am sorry to hear your order did not meet your expectations from the product photo on this occasion.
I can see our customer services team did respond to your enquiry via email and have stated that Industry standard tall wellies are 15.5 inches and that we sell a number of brands all the same measurements which are considered 'tall'.
We do have a generous 60 days returns policy which I can see still applies to your order and would be standard practice if the fit/size/length of boot are not suitable to your preferences. All you need to note is the order number or name with the return for us to trace back to you.
Our customer service team have provided this detail via email to you previously and hopefully this can help resolve this for you via return and refund.
Kind Regards,
DW Tool Shop
Great price and very quick delivery
Great price and very quick delivery, super well packaged, can't fault them. Would recommend.
19 March 2024
I purchased a Draper Pressure Washer in…
I purchased a Draper Pressure Washer in August 2023, which has now started leaking water from the base. I emailed DW Tool Shop .Simon responded straight away, asking me to contact Draper Support team directly, which I did, and discussed the issue. Draper advised me that they are a wholesaler and sell their products via dealers such as DW Tool Shop, especially as the washer is less than 12mts old. I emailed DW Tools to advise them of the response from Draper Support. I have had no reply, so left it a couple of days and emailed again. Still no reply from DW Tool Shop. Not impressed, they seem happy to bat you away and the ignore you
25 March 2024
Unprompted review
Reply from DW Toolshop
Hi Paul,
I am sorry to hear we have not met your expectations on this occasion.
I can see you first contacted us on 24th March with a reply from our customer services team on Monday 25th March. Draper support directed you back again to us as the retailer and since then we have been in contact with Draper to organise a collection of the unit for repair - we are awaiting confirmation of details which we will pass on to yourself as soon as we receive an update. Our customer services team have been in contact with you again today 28th March to confirm our communication with Draper in the background to get this resolved for you.
Kind Regards
DW Tool Shop
Great product arrived quick
1 March 2024
Unprompted review
I ordered mid December and payment was…
I ordered mid December and payment was taken immediately. I chased the second week in January only to receive a snippy response from customer services reminded me that Christmas would have delayed things. I chase again in February and am told that delivery will be soon. I chase again to be told that it was now with the delivery company. I ask if they will notify me ahead of the planned delivery and also if they will take the pallet away with them. This is a large item and i needed to organise the space to unload. The next contact I get is from the delivery driver outside the house. In addition I am informed that pattets are not taken away. I then receive several emails badgering me for a review, several of which I ignore but it feels like they will not stop until I provide a review. So this is my account of my customer experience.
19 February 2024
Reply from DW Toolshop
Thank you for taking the time to leave us your feedback, and please accept our sincere apologies for the inconvenience and delay you encountered with your order.
We regret we have not met your expectations on this occasion due to shipping delays and we are currently working hard to improve our lead times on these large units going forward.
Kind Regards,
DW Tool Shop
Very good ,very fast
4 March 2024
Quick and efficient
Quick, efficient service, like the product, happy days. Will use again.
4 March 2024
I got exactly what I ordered
I got exactly what I ordered. No fuss No mess. Perfect
Would use them again.
13 February 2024
Excellent bit of kit
27 February 2024
Website easy to navigate and purchase…
Website easy to navigate and purchase from. Good range of products. Competitive pricing.
26 February 2024
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