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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and user-friendly experience, highlighting its reliability and versatility. Many appreciate its effectiveness in converting and backing up media, making it a valuable tool for preserving collections. The customer service is also frequently commended for being quick, helpful, and supportive. However, some people were dissatisfied with the app, citing issues like freezing, buggy performance, and the need for a constant internet connection. A few customers also reported problems with the software not working as expected, leading to frustration and a feeling of wasted time.

What people talk about most

Product

Consumers find the product to be positive, highlighting its high quality, usefulness, and innovative... See more

User experience

Users describe positive interactions with the user experience, often highlighting the software's ease of use... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the high quality of the products,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the support... See more

Application

Customers had ambiguous experiences with the app. Some reviewers praise it as great software, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I first bought DVDFab Ripper/Copy over 10 years ago. Recently I bought another lifetime package that included Blu-ray and more. Over the years glitches were sorted out, improvements and upgrades ad... See more

Rated 5 out of 5 stars

An instruction was unaware while installing DVDFab causing disc could not be ripped. Enquiry was then made and reply was given promptly. Step by step instructions on solving the issue was provided... See more

Rated 5 out of 5 stars

As a movie collector since the 90s, i have thousands of OOP DVDs, Bluray and 4Ks. I have been using DVD Fab for a long time to back up my collection onto a NAS. And lucky i have as already over 50 ti... See more

Rated 5 out of 5 stars

I recently downloaded Passkey from DVDFab. I tried it and liked that it worked so well. I went ahead and purchased the license. I had a problem immediately and contacted their support. I was in... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Founded in 2003, DVDFab is an international leading multimedia processing software supplier, dedicated to developing and exploring multimedia experiences for worldwide users. Our featured products, including DVDFab, StreamFab, UniFab, and PlayerFab, have been trusted by millions of users. Thank you for choosing DVDFab. We are sparing no efforts to provide the best tech as possible as we can. DVDFab is right here and accompanies you as always.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

681 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Thank you Mona.

I was assisted by Mona who was very helpful with information on how to solve a very frustrating problem. I am now able to enjoy DVDfab as everything is working great, Thanks Mona

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I recently downloaded Passkey from DVDFab

I recently downloaded Passkey from DVDFab. I tried it and liked that it worked so well. I went ahead and purchased the license. I had a problem immediately and contacted their support. I was instructed to do a couple things, and it worked and I was back in business. A special thanks to Mona for her quick response in solving my problem.
I would recommend to anyone to buy from DVDFab.
I was previously using AnyDVD which as most people know has disappeared from the face of the earth.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

I am totally delighted to own this utility

I am totally impressed & thankworthy, not only for the quick turnaround I received regarding my problem but also with the dedication and ongoing assistance and suggestions offered - which left me beaming with satisfaction.
At the end of every burning project, this utility reported a BD to DVD was copy successful, but strangely wouldn't play on the laptop or standalone BD player. Mona (from the helpdesk) came up with the solution - record original contents to H/D, then use ImgBurn (freeware) to burn into DVD.👌👍

26 September 2025
Unprompted review
Rated 5 out of 5 stars

I bought the DVD/Blu-Ray Ripper

I bought the DVD/Blu-Ray Ripper Lifetime software and it has allowed me to rip over 500 discs for use on a personal media server. the interface is incredibly easy to use compared to the other options. Great stuff!

20 September 2025
Unprompted review
Rated 1 out of 5 stars

Paid several times for lifetime…

Paid several times for lifetime licences of there products over the year, each time they add new functions that they say are a separate program, so I pay again, but now they are removing features like converting videos and replacing it with a new program (unifab) to convert programs then want payment again for what I have already purchased, they claim Unifab converter will be free to existing purchasers of the DVDFab that contained the converter, but installing it it will not work, just telling me I need to purchase as I dont have a licence!

6 September 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Dear Valued Customer,

Thank you for taking the time to share your feedback with us. We sincerely appreciate your long-term support and investment in our products over the years.

We’d like to kindly clarify that our newly released products and features are not included in previously purchased bundles, as they are developed and offered as separate solutions. However, as a valued existing customer, you may access special upgrade discounts through your account in our Member Center.

Regarding the Video Converter functionality, it has indeed been moved to UniFab. Please rest assured that if you previously purchased a license for the video converter in DVDFab, you are entitled to continue using that feature in UniFab at no additional cost. If you encounter any issues activating the converter feature in UniFab, we apologize for the inconvenience and encourage you to contact our customer support team so we can help resolve the matter promptly.

Please note that other AI-powered products within UniFab require separate licenses, as they are not part of the original video converter package. These can be tried for free, but would require a separate purchase if you wish to use them beyond the trial period.

We truly value your loyalty and are committed to ensuring you have a positive experience with our products. Should you need any further assistance, please don’t hesitate to reach out to us directly.

Rated 1 out of 5 stars

This is a horrible software application…

This is a horrible software application with a policy demanding constant internet connection or it will not function properly. The only reason I can think of for this, is to monitor what you are copying. If you do not like to be monitored DO NOT by this product. When I asked for a refund of the $275, it was denied, and I was told it was because I did not read "Internet Connection" requirements.

11 August 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your frustration with our software’s internet connection requirement.

We do clearly state on our product page that a continuous internet connection is necessary for the application to function as designed. This requirement is primarily in place to enable real-time collaboration, cloud-based features, and regular security updates—not for monitoring user activities.

Regarding your refund request, I apologize for the disappointment. Our refund policy is condition-based, and details can be found on our Refund Policy page. We appreciate your understanding and are here to help if you have further questions. You can always contact us via our contact page https://www.dvdfab.cn/contact.htm as needed.

Rated 5 out of 5 stars

Good support service

An instruction was unaware while installing DVDFab causing disc could not be ripped. Enquiry was then made and reply was given promptly. Step by step instructions on solving the issue was provided and easy to follow. The problem was solved instantly. Thanks to the support team especially Mona.

11 August 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this software

Avoid this software

21 August 2025
Unprompted review
DVDFab logo

Reply from DVDFab

Thank you for taking the time and sharing your feedback with us. Would you like to share more about the issue or problem you are encountering with the software? We will look into it for you. You may submit a message via our contact page:https://www.dvdfab.cn/contact.htm
Thank you again for your time.

Rated 5 out of 5 stars

Great Customer Service

I received a fast, accurate and very helpful reply to my question. The support person addressed my issue in a very clear manner. She was also very courteous.

Very satisfied.

20 August 2025
Unprompted review

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