Lovely bed delivered on time. Slightly different to the colour I thought it would be but it’s ok (just a little repaint to match the bed better) great quality, lovely plush velvet & super comfy. I de... See more
Company replied
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Review summary
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I am the intermediary for an elderly person who does not buy online. We found the online system worked very well. The delivery updates were fine but the two drivers just dumped the box in the living... See more
Company replied
Good quality items for the price but overcharging and underdelivering with delivery fees...on two separate occasions when buying a bed and a mattress I paid £29.99 for 2 man delivery to room of choice... See more
Company replied
The bed we ordered is great, but we did have quite a few issues with the initial delivery which was quite frustrating! The team at Dusk were quick to answer emails on this, but communication between t... See more
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Company details
About DUSK.com
Written by the company
Fill your home with luxurious sofas, elegant dining furniture, sophisticated bed frames, and cosy mattresses and bed linen. Plus, discover the perfect finishing touches for your home, from premium curtains and fluffy cotton towels to soft cushions and textured throws.
Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.
Designed with high-quality materials hand-picked by the DUSK team, our dining room, bedroom and bathroom collections are the epitome of luxury for less, blending modern and timeless designs.
Written by the company
- We're committed to our customers!
- We appreciate your feedback and would love to help. If you would like to speak to our Customer Service team, please call us on 0113 519 0311.
Contact info
Leeds, United Kingdom
- 0113 519 0311
- help@dusk.com
- dusk.com
3.5
Average
122K reviews
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Excellent communication and delivery
Excellent communication and delivery.
Easy to unpack the mattress in a box. Much better for moving it upstairs and into bedrooms.
14 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
The customer service was fantastic
The customer service was fantastic, unfortunately the third party delivery company were unreliable and didn't arrive when they said they would. However, the dusk team handled it fantastically.
10 April 2026
Should be made more explicit that the…
Should be made more explicit that the duvet covers don’t come as a set (without pillow cases). Made an order than had to pay an extra £12 as I had only realised when my order came that pillow cases were not included. Never known duvet covers to be sold without pillow cases
3 June 2026
I'd asked assembly as a disabled…
I'd asked assembly as a disabled customer, the drivers refused. When a friend finally started to assemble the chairs, the legs already had worn pads attached. It was obviously someone else's cast-off.
24 May 2026
Ongoing issues
Despite returning the damaged and badly made item in early May, and a commitment to refund me within 14 days, I am still waiting for my money back. I have complained to Dusk who have now promised to refund me within 5 days. Why so long? Shabby products, shabby service, and worthless customer service.
5 June 2026
Unprompted review
Feels very low quality
The delivery was quick but the duvet itself was underwhelming. I was expecting a soft and luxurious feeling duvet instead I got a crinkly noisy duvet. Every time you move it crinkles like you’re sleeping under a crisp packet! Safe to say I wouldn’t buy it again
2 June 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Answer my emails to arrange returns
Answer my emails to arrange returns! Poor customer service
27 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Fast and efficient delivery.
fast and efficient delivery.
Ordered a few items from DUSK and the quality is very good at a reasonable price.
Had an issue with an order recently and Customer services were very efficient in sorting this out and sending out a replacement.
5 June 2026
Unprompted review
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Delivery did not arrive
Ordered a bed which still has not arrived as they did not supply the delivery partner with the correct item.
No email or call from them after waiting in all day - still no resolution and no delivery date a week later after numerous email and chasers.
Unable to get through on the phone.
29 May 2026
Unprompted review
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Will definitely use Dusk again
Easy to order and delivery on time and no fuss,
Really pleased with my Seattle click clack sofa bed!
Very good quality and very sturdy.
Will definitely use Dusk again.
25 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
No problem with ordering the a great product cushion…
No problem with ordering the cushion covers and the delivery which was quick.
31 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Great communication and items delivered…
Great communication and items delivered to the right room.
24 May 2026
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Reply from DUSK.com
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
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