Duracell Energy Reviews 

Great customer service by Tyla who kept in touch with me whilst the issue was being investigated. The advice provided fixed the issue with the app which is now working perfectly again. I've been very impressed with the Duracell system since it was installed in December 2024. Highly recommended! Thank you Tyla..

A young man called Tyla at Duracell was very helpful when I had issues logging on to my Duracell app. He contacted the software department and very quickly solved my problem. He was polite and patient which as an 80 year old lady I greatly appreciated.

Contacted customer services with a question about scheduling charge. Maja very quickly resolved the issue.

I have had solar panels, with Duracell batteries and inverter. I am very happy with the equipment and the men who came along to install it all. The Duracell ap is on my phone so I can see just what power is being made and saved.
I did have a couple of questions about the Duracell system, including having it on my PC as well as my phone. The Duracell system is new, but after online correspondence with Tyla at customer service this is still being worked on, but hope to have it ready to use soon.

Been on the phone for 15 minutes with Will, he was fantastic, answered all my questions and resolved a couple of issues online. Great customer support.

I changed my internet provider and needed a new router. I couldn't make the reconnection to the Puredrive app. A few words with customer care and everything was sorted, up and running again almost straight away.

The response was fast and spot on. The issue was sorted. Very efficient and profesional service. Highest recommendation for customer service.

Following installation of the inverter and battery the app was not displaying the usage data that was expected. Used the app to contact Duracell, had a reply soon after asking for some information on the inverter serial number. Within 24 hours the excellent Charlie Davies had identified the issue - caused by the installer, not the equipment - and everything was now working as intended. Very satisfied with how this was resolved so quickly.

My interaction with Daniel was reassuring, informative and provided me with peace of mind that I have purchased a quality product. Daniel is an asset to the customer service team.

I had a problem accessing the Duracell energy app, so I rang the customer help line. The call was answered almost immediatly by Tyla who was very helpfull and polite. He soon had me set on the app I was able to log in and set my account up.

Great support, big thanks to Will from the support team who helped resolve my issue quickly and professionally.

I’ve had a couple of problems with my inverter and connection, but every time I’ve contacted the team they have been very helpful and managed to help me reset/ resolve the issues. They always answer the phone quickly, are friendly and informative and nothing seems too much bother. Shout out to Marc, for his help!

Sorted my problem out within minutes of talking on phone , these guys know what they're talking about

My batteries failed to charge one night this week and after contacting Duracell to ask if they could see any reason for this. I spoke with Tyla who was very helpful in trying to find the cause which seemed to be an internet drop out. Tyla followed up after reviewing the night after and contacted me to confirm the batteries charged as expected. A first class service going above and beyond thank you.

Every time we need to rely upon Arran, he's always there for us. As an installation team, it's imperative we get that support. If for whatever reason he's not available, we can use the great customer services staff in Cheltenham.

Tyla has been extremely quick in replying to queries I had and very helpful in solving various problems I had when taking over a solar pv, battery and inverter system. Can't praise too highly. Many thanks Tyla.

From start to finish, Duracell Energy were brilliant.

Dan Roddis was proactive, knowledgeable and genuinely helpful—he explained options clearly, kept me updated at every stage and made the whole process effortless. The system was delivered on time, installed neatly, and has performed exactly as promised. Communication was prompt, any questions were answered straight away, and the aftercare has been superb. It’s rare to find a team this professional and customer-focused. Five stars without hesitation

Very impressive this morning regarding re-connecting my broadband to my new inverter and battery system!
Very helpful!
Thank you Maja!

tyla at support got me onto the app when i couldn't sign in. so the support seems good, and duracell in general are good products, so i'm very happy to recommend them

Following the installation of our solar panels, the team were unable to commission the system on the day (for reasons still unclear). They directed us to speak with Duracell directly and I am pleased to say that we received exceptional assistance from Maja. Nothing was too much trouble and I am glad to say that not only is our system operating correctly, but we understand what is going on and how to tweak the system where necessary.
We are very grateful for all the assistance that Maja gave us.