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Everytime that I called, the women assisting me where so willing and helpful.
Be kind, ask how they are - people come to complain everyday - doesnt cost anything to be kind :)
They always tried to help me the best they could.
The slowest ever institution I have been faced with,literally all processes they do are dragging so long. Some automation and better human supervision seem to be havily needed
I spoke to a lady on the phone, her tone was unpolite and she seemed bothered by my question. She did not help me at all, her only words were "No, I cannot help you with that, that is not my department, you have to wait 8 weeks until we tell you more". The worst encounter I have ever had with client call center.
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