Ducktravel Reviews 15

TrustScore 4.5 out of 5

4.5

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Company details

  1. Travel Agency

Written by the company

Duck Travel is a Franchise of Hays Travel, the largest Independent Travel Agency in the UK. This means we have access to the widest range of Tour Operators, commercial deals and exclusive travel offers. We are proud to provide an independent and impartial travel service tailored to your individual needs. We offer a wide range of travel services, including cruise, package and tailor-made holidays, if it's possible we can book it! As a husband and wife team, we have travelled extensively around the world and are able to offer advice on a range of trips from the Far East to Africa, to South America as well as European destinations, where we can search for the best deals and discounts for all budgets. We aim to provide a personal service to make the process of booking a holiday as stress-free and enjoyable as possible for you.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

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1-star

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Rated 5 out of 5 stars

Superb assistance and support throughout

Superb assistance from Russell and Kath.
When our trip was going wring due to the USA/Iran situation, Russel was all over it and arranged an alternative trip for us to Cape Town which was excellent.
I would have no hesitation in working with them again.

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best

Nothing was too much trouble for Russell and Kathryn at Duck Travel, they made the process of choosing your holiday so easy. We told them what we ideally wanted in a winter break away over the New Year and found us a number of options to choose from. They then went away and sorted all the booking and even sorted our boarding passes for us. They also sent us off with a little pack of goodies which was a lovely touch. If you are looking for a hassle free service in sorting you holiday from a company with a wealth of knowledge, then look no further than Duck Travel. Excellent service.

27 December 2025
Unprompted review
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Reply from Ducktravel

So glad you had a great experience, and thank you for already booking with us again 😍

Rated 5 out of 5 stars

Married, marooned & magnificently looked after!

We honestly cannot thank Duck Travel enough for the incredible job they did in arranging our wedding and honeymoon in Mauritius. From the very beginning, everything was handled with care, professionalism, and attention to detail, which gave us complete peace of mind throughout the entire process.

A huge thank you to Russ and Kathryn, who were absolutely fantastic throughout. They went above and beyond to coordinate all aspects of our wedding at Zilwa Attitude, ensuring every detail was organised and exactly as we had hoped. The result was an unforgettable day that we will remember forever. Even Tom Hanks would approve!

On top of that, the planning of our month-long honeymoon across different hotels was seamless, with everything flowing effortlessly from one stay to the next. Their knowledge, organisation, and constant communication made the entire experience stress-free and enjoyable.

A special mention has to go to the thoughtful extras and complimentary upgrades they managed to secure for us, which really made the trip feel even more special. These little touches did not go unnoticed and made a huge difference to our overall experience.

If you’re looking for a travel agent who genuinely cares, listens to what you want, and delivers an exceptional service, we wouldn’t hesitate to recommend Duck Travel. Russ and Kathryn played a huge part in making our wedding and honeymoon everything we hoped for and more.

1 November 2025
Unprompted review
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Reply from Ducktravel

Thank you for the lovely review, so glad you had the best time.

Rated 5 out of 5 stars

Krakow

Russ and Kathryn were fantastic. From organising the flight, accommodation, recommendations on what to do and organising trips in Krakow we could not have asked for more. Brilliant couple who go out of their way to make sure they find you the right holiday at the right price. They are exceptional travel consultants. Thanks Russ and Kathryn we will definately be using your services again and recommend to our family and friends x

23 November 2025
Unprompted review
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Reply from Ducktravel

Thanks Tracy, we enjoyed organising your trip. Can't wait to see where you go next.

Rated 5 out of 5 stars

Cracking quacking Krakow

Duck Travel did a great job organising our trip to Krakow. They were always ready to answer any questions we had. All the trips and a walking tour were arranged for us. Russ and Kathryn give a personal touch which you don't seem to get with other companies.
I would definitely recommend booking holidays with them

23 November 2025
Unprompted review
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Reply from Ducktravel

Thanks Graeme it was a pleasure, can't wait to see where you go next!

Rated 5 out of 5 stars

Fantastic, personal and patient service

We received a fantastic service from Duck Travel when arranging our holiday to Mauritius. We asked for quite a few changes and iterations of our travel but nothing was too much trouble. They were so patient and we were left with a really wonderfully planned holiday which ended up being one of the best holidays we've ever had. Communication is fantastic and we loved the hotels that were chosen. We have 2 young children and the resorts were ideal for them. Thanks so much. Will definitely use the service again.

29 October 2025
Unprompted review
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Reply from Ducktravel

Thank you so much for that wonderful review, we look forward to planning new adventures soon

Rated 5 out of 5 stars

First class

I am a solo traveller and I’ve always had such a faff getting somewhere at a reasonable price, I can’t believe how quickly Kathryn found me somewhere that was absolutely perfect and at such a good price
I had a first class holiday and I like first class holidays so thank you, Kathryn

21 October 2024
Unprompted review
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Reply from Ducktravel

So glad you enjoyed the hotel that we selected - hope that we can find another for you next year.

Rated 5 out of 5 stars

Ducktravel got exactly what we wanted…

Ducktravel got exactly what we wanted for the best price (even our specific choice of hotel). All the travel details were confirmed well in advance and they checked if there were any issues at every point (even when we arrived at the hotel). They also offered us trips at prices below those published elsewhere, ask them what they can do.
Brilliant trip, we will be booking through them again.

14 April 2024
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Reply from Ducktravel

Thank you, we can't wait to book your next adventure.

Rated 5 out of 5 stars

Booking with Duck travel was great

Booking with Duck travel was great. A friendly service with lots of advice for easy travel and what to see whilst we were in Barcelona. Our hotel was within minutes of bus and metro routes and an excellent base for exploring. We’ve booked again through Duck. Travel! Venice here we come. Thanks Russ and Kathryn for all your help

12 February 2024
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Reply from Ducktravel

Brilliant! So pleased you enjoyed your trip and thanks for booking again, you will love Venice it's beautiful.

Rated 5 out of 5 stars

Accessible Cabin issue.

We struggled to get an accessible cabin on a P & O cruise and Duck Travel, once again, waved a magic wand and were able to accommodate us. We were very grateful as we would have needed to, once again, rethink our plans for a holiday. Can't thank them enough. They are very efficient, friendly and extremely customer focused. So much so that we have now booked with them again for a Caribbean cruise. Thank you Kathryn & Russ

10 June 2024
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Reply from Ducktravel

Thanks Liz we're glad we were able to help 😊

Rated 5 out of 5 stars

Holiday of a lifetime made so easy

Visiting Graceland in Memphis was number 1 on my bucket list. I had no idea how to arrange this so I asked Russ and Katherine at Duck Travel for their help. They arranged everything including flights, hotel and trips. Everything went so smoothly and turned out to be a holiday of a lifetime.Thanks Duck Travel

4 October 2023
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Reply from Ducktravel

Thanks Viv it was a pleasure, we loved seeing you so excited to visit the home of Elvis

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