We went to umrah in December 2025 . We booked all our journey that was well planned by dua travels. Abdul hadi, who helped us was trustworthy and simplified our whole journey. Initially we were worrie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contact Dua Travels via WhatsApp as I needed a visa for umrah. The process was very straightforward and simple and my visa arrived within a few hours. The amount they charge was also cheaper than ma... See more
Company replied
I’m very pleased and satisfied with the service… I’m very pleased and satisfied with the service from brother Abdul Hadi. He is a wonderful guy very polite and professional.I contacted Dua Travels si... See more
Company replied
2nd time booking Umrah through Dua Travels, 1st time was myself only and this time for a family of 4. Alhamduliah. Abdul Hadi ensured everything went smoothly. The hotels were top quality, all... See more
Company replied
Company details
Written by the company
Dua Travels is one of the most trusted travel agencies in the UK for Hajj and Umrah packages. We offer the best deals on flights, hotels, visas and transportation — all included in our packages. Contact Us 0203 097 1507 - 0740 789 7415 - sales@duatravels.co.uk
Contact info
B55 Northbridge House, Elm Street, Burnley, BB10 1PD, Manchester, United Kingdom
- 0203 097 1507
- sales@duatravels.co.uk
- duatravels.co.uk
4.8
Excellent
205 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They I’ve change my hotel when I was…
They I’ve change my hotel when I was travelling and far from the destination and I have to take for taxi every day to take me to my destination they hangs up on phone calls .
21 November 2025
Unprompted review
Reply from Dua Travels
Dear Oussama,
Thank you for your feedback. We would like to take this opportunity to clarify the situation.
You booked your flight independently and arrived in Makkah on 14 November 2025, while your hotel booking with us was confirmed from 15 November 2025 to 21 November 2025. We were not informed about your requirement for accommodation on 14 November. When the hotel declined early check-in and requested either payment for an extra night or check-in the following day, a 1-star review was posted immediately, and our contact attempts were blocked. Please note that Dua Travels was not at fault in this situation, and the review does not reflect the service we provided.
Regarding your stay in Madinah, the hotel informed you via email about a change due to overbooking and reallocated your booking to a property that was closer and of higher rating. This upgrade was provided at no additional cost. Despite this, a negative review was posted again, which we feel is unfair and misrepresents the services we diligently arranged for you.
In light of the above, we must respectfully deny the allegations made against Dua Travels. We always strive to provide the best service to our clients, and in this case, all actions were handled appropriately and professionally.
We hope this clarifies the situation.
Kind regards,
Dua Travels Team
Very nice
Haris is really helpful and really patient in answering every questions. He helped me a lot to check for the departure dates I desire and the best time for umrah.
21 November 2025
Unprompted review
Reply from Dua Travels
Thank you so much for your kind words! We're delighted to hear that Haris was able to assist you and provide the support you needed. Ensuring our clients feel confident and well-guided throughout their Umrah planning is always our priority.
We truly appreciate your feedback and look forward to serving you again in the future.
Kind Regards
Dua Travels Team
I’m very pleased and satisfied with the service…
I’m very pleased and satisfied with the service…
I’m very pleased and satisfied with the service from brother Abdul Hadi. He is a wonderful guy very polite and professional.I contacted Dua Travels since it is known as one of the best halal travel agencies in London. From start to finish, I felt heard and understood, and all my queries were answered clearly. I would definitely recommend this agency to anyone seeking support for their Umrah journey. Even brother Hadi helped me out in my any case of difficulties. Jizakallah
20 October 2025
Unprompted review
Reply from Dua Travels
Dear Muhammad Riaz,
Thank you so much for your wonderful feedback. We’re truly glad to hear that you were pleased with the service and that Brother Abdul Hadi was able to support you throughout your journey. His polite and professional approach is something we value, and it’s heart-warming to know it made a positive difference for you.
At Dua Travels, we strive to ensure every pilgrim feels heard, understood, and fully supported, so your kind words mean a lot to us. Thank you for recommending our agency, and we pray that Allah accepts your Umrah and grants you ease and blessings always.
JazakAllah khair for taking the time to share your experience.
Thanks & Regards
Dua Travels Team
Smooth process with Abdul Hadi, easy contact via WhatsApp
Booked a two week umrah package including evisas, hotels, breakfast and transport for a family group to travel in September (I booked flights myself due to different dates in the group). Alhamdulillah process was very smooth, easy contact with brother Abdul Hadi via WhatsApp, they were able to match/beat quotes that I had made by searching for individual hotel bookings- very clear breakdown of costs. After booking, had to chase receiving the hotel voucher for madina but it arrived about 2 weeks before our flight alhamdulillah.
Stayed in Anjum hotel then Saja al Madina- very convenient and nice facilities. Dua travels arranged all transport via 'umrah cab' in SA including to/from airports, makkah to madina and ziyarah in both places- good quality air conditioned minibuses, drivers and cab company kept in contact and updated frequently via WhatsApp.
Alhamdulillah a very good experience overall and would certainly consider them again in future insha'Allah.
11 September 2025
Unprompted review
Reply from Dua Travels
Dear Guest,
Alhamdulillah! Thank you so much for sharing such a detailed and positive review. 🌟
We’re delighted to hear that your two-week Umrah journey went smoothly and that Abdul Hadi was able to provide clear guidance, competitive pricing, and responsive support via WhatsApp. It’s wonderful to know that the hotel arrangements at Anjum and Saja al Madina, as well as the transport services, met your expectations and added to the comfort of your family group.
Providing a seamless and stress-free experience from visas to hotel stays and transportation is always our priority, and we’re thrilled that your journey was enjoyable. We look forward to assisting you again for future Umrah or Hajj trips, Insha’Allah, and making every trip smooth, comfortable, and spiritually fulfilling. 🤲
Thanks
Dua Travels Team
I had Abdul Hadi on my case can’t…
I had Abdul Hadi on my case can’t recommend him and Dua travels enough
They were at my service all the time and more than happy to accommodate every single one of my query
Great Experience overall
Will be using there service again in future
In Sha Allah
20 November 2025
Unprompted review
Reply from Dua Travels
Dear arbaz,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Abdul Hadi provided exceptional support and was able to accommodate all your queries throughout your journey. Going above and beyond to ensure a smooth and comfortable experience is exactly what we strive for.
We truly appreciate your trust and kind words, and we look forward to assisting you again for your future Umrah or Hajj trips, Insha’Allah, making every journey seamless, stress-free, and memorable. 🤲
Thanks
Dua Travels Team
Marina was very helpful and efficient…
Marina was very helpful and efficient with answering any questions I had good experience dealing with there customer service team. Even though I went with another agent due to prices I recommend there customer service for being helpful efficient
17 November 2025
Unprompted review
Reply from Dua Travels
Thank you so much for your kind words!
We’re delighted to hear that Marina and our customer service team were helpful, efficient, and responsive to all your questions. Even though you booked elsewhere this time, it’s wonderful to know that our support left a positive impression.
We look forward to assisting you in the future, Insha’Allah, and making your next Umrah or Hajj journey smooth, seamless, and stress-free. 🤲
Thanks
Dua Travels Team
Tried to book a last minute umrah…
Tried to book a last minute umrah package for a family of 4, unfortunately couldn’t go ahead with it due to last minute complications but Brother Muhammad Ibrahim was so helpful and informative and managed to get us very last minute good deals. Innsha’Allah I will book it with Dua Travels in the future.
14 November 2025
Unprompted review
Reply from Dua Travels
Dear Hazera,
Thank you so much for your kind feedback!
We’re glad to hear that Brother Muhammad Ibrahim was able to assist you with helpful information and last-minute package options, even though your plans couldn’t go ahead this time. His dedication to finding the best solutions for our clients is something we truly value.
We look forward to helping you plan your Umrah journey in the future, Insha’Allah, and making it smooth, comfortable, and stress-free for you and your family. 🤲
Thanks
Dua Travels
2nd time booking Umrah through Dua…
2nd time booking Umrah through Dua Travels, 1st time was myself only and this time for a family of 4. Alhamduliah.
Abdul Hadi ensured everything went smoothly.
The hotels were top quality, all near haram. The taxis and all travel was arranged, we just had to show up.
Last minute the airline changed our flights to a long layover and it was just a matter of contracting them and they sorted out the best return options for us.
Whether its your first time planning umrah or 10th time, they take the headache away from the logistics so you can focus on the ibadah
Thanks again
3 November 2025
Unprompted review
Reply from Dua Travels
Dear Sultan,
Alhamdulillah! Thank you so much for sharing your wonderful experience. 🌟
We’re thrilled to hear that your second Umrah journey with Dua Travels, this time for your family, went smoothly and stress-free. Abdul Hadi always strives to handle every detail — from hotels near Haram to transport and flight adjustments — so you can focus entirely on your ibadah.
It’s heartening to know that our services continue to make planning seamless, whether it’s your first trip or your tenth. We truly appreciate your trust and look forward to assisting you again for future journeys, Insha’Allah. 🤲
Thanks
Dua Travels Team
I have a wonderful service dealing with…
I have a wonderful service dealing with this company. They are wonderful, clear and speedy from the start to finish.
I have great experience.
13 November 2025
Unprompted review
Reply from Dua Travels
Dear Mohamed,
Thank you so much for your kind feedback!
We’re delighted to hear that your experience with Dua Travels was clear, efficient, and seamless from start to finish. Providing smooth and reliable service is always our priority, and it’s wonderful to know you had a great experience.
We look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, and making it just as smooth and memorable. 🤲
Thanks
Dua Travels team
Muhammad Yusuf was really helpful in…
Muhammad Yusuf was really helpful in finding us different packages. We had a lot of changes to the itenirary and he was very flexible in helping us. Every time we would message him, he was quick to respond, very kind and respectful. His patience with us really helped us make feel at ease. We are very grateful towards him
13 November 2025
Unprompted review
Reply from Dua Travels
Dear Faleha,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Muhammad Yusuf was able to assist you with multiple package options and accommodate all your itinerary changes. His patience, kindness, and prompt responses are qualities we value highly, and it’s heartening to know they made you feel at ease throughout the process.
We truly appreciate your kind words and look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah, making every experience smooth, comfortable, and memorable. 🤲
Thanks
Dua Travels Team
First time Umrah - Marina
Trying to organise Umrah is hard. Especially first timeand with a toddler and wife. I came across Dua travels and sister Marina.
She was amazing from the beginning. Honest, sincere, full of information, keeping in contact and always ready to help, even when I was asking questions upon questions. I have yet to go umrah, but so far everything has been amazing. Alhamduillah. Inshallah will write another review after our Umrah inshallah once Allah swt) allows to complete the experience.
1 November 2025
Unprompted review
Reply from Dua Travels
Dear Abdul Quddus,
Alhamdulillah! Thank you so much for sharing your experience so far.
We’re delighted to hear that Sister Marina has been able to guide you with honesty, sincerity, and patience, especially while planning your first Umrah with your family and toddler. Providing clear information and support every step of the way is exactly what we strive for, and it’s wonderful to know you feel confident and well-prepared.
We pray that Allah (SWT) makes your Umrah journey smooth, blessed, and spiritually fulfilling. We look forward to hearing from you again after your pilgrimage, Insha’Allah, and to assisting you every step of the way. 🤲
Thanks
Dua Travels team
My experience with Dua Travel was very…
My experience with Dua Travel was very good. I booked an Umrah package. I’m pleased with the pricing of the hotel and flights quoted and the service I received from Rumman Ahmer. Will definitely be booking again with Dua Travel in the future and recommend to family and friends.
6 October 2025
Unprompted review
Reply from Dua Travels
Dear Asif,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your Umrah package met your expectations and that Rumman Ahmer provided excellent service throughout the process. It’s great to know you’re pleased with the pricing and arrangements.
We truly appreciate your recommendation and look forward to assisting you, your family, and friends for future Umrah or Hajj journeys, Insha’Allah, making every experience smooth, comfortable, and memorable. 🤲
Thanks
Dua Travels Team
Complex visa situation
Contacted Dua travels for Saudi visa for my wife and son, we had a complex itinerary and different passports which made the whole process not straightforward .
Muhammad Yusuf’s communication was prompt and he understood our requirements clearly and also kept us informed on the stages. However due to complexity and Saudi visa rules we were not able to proceed ahead with the application, Muhammad Yusuf contacted again explaining the situation and we decided not to process ahead with it. In our case we also got our money back as the applications were not made which can be different to yours depending on the stage you are in . Will definitely try again for next time.
8 October 2025
Unprompted review
Reply from Dua Travels
Dear Mahek,
Thank you for sharing your detailed feedback!
We’re glad to hear that Muhammad Yusuf provided prompt, clear, and professional support throughout your visa inquiry, especially with a complex itinerary and multiple passports. Even though your application could not proceed due to visa rules, we’re pleased that the situation was handled transparently and that your funds were returned.
We truly appreciate your kind words and look forward to assisting you with your next Umrah journey, Insha’Allah, making the process smooth, clear, and stress-free. 🤲
Thanks
Dua Travels team
We booked with Dua travels
We booked with Dua travels . Rumman was our agent who gave us a very good package and he kept in touch 24/7 with us, always available. Whenever we needed to ask him anything, he would rely immediately. Provided all the services as promised and we returned home safely. Alhumdullillah, great service and I would recommend them to everyone.
7 October 2025
Unprompted review
Reply from Dua Travels
Dear Aliza,
Alhamdulillah! Thank you so much for your kind feedback.
We’re delighted to hear that your Umrah journey with Dua Travels was smooth, safe, and well-supported. It’s wonderful to know that Rumman was available 24/7, responded promptly to your queries, and ensured all services were delivered as promised.
Your recommendation means a lot to us, and we look forward to assisting you again for future Umrah or Hajj journeys, Insha’Allah, making every experience comfortable, seamless, and memorable. 🤲
Thanks
Dua Travels team
10/10 customer service
Rumman was super friendly and helpful. Very quick response even during late hours. Gave me multiple quotes informing me of different airlines and hotels etc. 10/10 customer service
17 October 2025
Unprompted review
Reply from Dua Travels
Dear Ali,
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Rumman was friendly, helpful, and responsive, even during late hours. Providing multiple options and clear information to help you make the best choice is exactly what we aim for.
We truly appreciate your kind words and look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, making it smooth, comfortable, and stress-free. 🤲
Thanks
Dua Travels team
I contacted dua travels for umrah…
I contacted dua travels for umrah package and was dealt by Rumman Ahmer who very quickly helped me with the package flights,hotels, and transport arrangements he was very efficient and quick in answering my questions. Will recommend definitely! Such stuff makes great impact.
16 October 2025
Unprompted review
Reply from Dua Travels
Dear Maria,
Thank you so much for your kind feedback!
We’re delighted to hear that Rumman Ahmer provided quick, efficient, and helpful support with your Umrah package, including flights, hotels, and transport. Prompt and attentive service is something we always strive for, and it’s wonderful to know it made a positive impact on your experience.
We truly appreciate your recommendation and look forward to assisting you again for your next Umrah or Hajj journey, Insha’Allah, making it smooth, comfortable, and memorable. 🤲
Thanks
Dua Travels team
Supportive Umrah Booking Assistant Brother Rumman
Brother Rumman was extremely helpful in creating my Umrah package. He offered several good options for booking, answered all my questions promptly over WhatsApp, and was very kind and patient throughout the process. I truly appreciate his excellent service and guidance, highly recommended!
14 October 2025
Unprompted review
Reply from Dua Travels
Dear Hamid,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Brother Rumman was able to create a tailored Umrah package for you, provide multiple options, and answer all your questions promptly with kindness and patience. His dedication to excellent service and guidance is exactly what we strive for.
We truly appreciate your recommendation and look forward to assisting you again for your future Umrah or Hajj journeys, Insha’Allah, making every experience smooth, comfortable, and memorable. 🤲
Thanks
Dua Travels team
Rumman went above and beyond to our…
Rumman went above and beyond to our group's request to visit Saudi Arabia.
Thank you very much and I will recommend Dua Travels to family and friends.
9 October 2025
Unprompted review
Reply from Dua Travels
Dear Kiki,
Thank you so much for your kind feedback!
We’re thrilled to hear that Rumman went above and beyond to assist your group with your trip to Saudi Arabia. Ensuring a smooth and well-organized journey for our clients is always our priority.
We truly appreciate your recommendation and look forward to assisting you, your family, and friends for future Umrah or Hajj journeys, Insha’Allah, making every experience seamless and memorable. 🤲
Thanks
Dua Travels team
I had an enquiry for the this Dua…
I had an enquiry for the this Dua agency, rumman Ahmer was kind enough to do tact me more than twice to ensure I had c
larity. Jazakallaheran Rumman
8 October 2025
Unprompted review
Reply from Dua Travels
Dear Nasrin,
Thank you so much for your kind words!
We’re delighted to hear that Rumman Ahmer took the time to follow up and ensure you had full clarity on your enquiry. His dedication and care are exactly what we strive for in providing a smooth and helpful experience.
JazakAllah Khair for your feedback, and we look forward to assisting you with your Umrah or Hajj journey in the future, Insha’Allah. 🤲
Thanks
Dua Travels team
Good Reliable Agents
I would like to thank Dua for organizing the Umrah package for me and my family in August. The booking process was very efficient, and we were assisted by Agent Abdul Hadi.
I do have a few recommendations for the agent and the visa booking team:
• Please ensure that passports are checked for validity before booking tickets. I was informed that if a passport has less than six months of validity, the visa may be rejected.
• It would be helpful to be more proactive when a customer selects a hotel. If a hotel has a history of issues, kindly suggest a better alternative right away.
We also faced an issue with the inclusion of breakfast service for one day in Madinah. Although this was promptly resolved by the agent (which we appreciated), it would have been better if the issue had been prevented beforehand—just as the taxi service was handled so smoothly, which I would rate as 5-star.
Overall, I would highly recommend Dua and especially Abdul Hadi as an agent.
18 August 2025
Unprompted review
Reply from Dua Travels
Dear Yahya Amodo,
Thank you so much for your kind words and for taking the time to share your detailed feedback. We’re delighted to hear that you and your family had a pleasant Umrah experience and that our team—especially Abdul Hadi—was able to assist you efficiently.
We truly value your constructive suggestions regarding passport validity checks, hotel recommendations, and service accuracy. Your feedback helps us improve and ensure an even smoother experience for all our future pilgrims.
It’s wonderful to know that the issue in Madinah was promptly resolved and that you were satisfied with the taxi arrangements.
We deeply appreciate your recommendation and look forward to serving you and your family again for future journeys, InshaAllah.
Warm regards,
Team Dua Travels
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.