DT Swiss Deutschland Reviews 34

I strongly advise against purchasing DT Swiss carbon wheels from the "LS" (Light Support) series. The manufacturer markets them as Enduro wheels (ASTM 4 category) designed for rough terrain, but their durability is shockingly poor.

Despite my weight of only 71 kg and the use of a heavy-duty DH casing tire with a tubeless insert, the rim cracked during normal off-road riding. This was not the result of a crash or coming up short on a jump (casing). The impact was so routine that both the tire and the insert remained completely intact – only the carbon failed.

DT Swiss service rejected my warranty claim using the absurd argument that using tire inserts can actually cause rim damage instead of protecting it. If you are looking for wheels that can actually handle Enduro riding, rather than just looking good in a catalog, steer clear of this product.

Just want to leave a comment to express my gratitude to DT Swiss.

Yes unfortunately I had my wheels recalled. However this is for the safety and well being of the customer. Ofcourse not being able to ride for a few weeks in my case was unfortunate but nevertheless this was the right thing for a company to do. This would have put huge strain on DT Swiss and their image, but I think they have made the absolute best out of a difficult situation.

They sent me boxes to resend the wheel set, and they returned the wheels within a week all checked and cleared. They also totally refunded all the costs from removing brakes and cassettes from my local bike shop.

Aside from this Im also very happy with the wheels and I will definitely remain a customer of DT Swiss.

Thanks

I get it, everyone has different experiences. I personally had a recall on my DT Swiss wheels. DTS went above and beyond. The execution of shipping and returning wheels was first class, cannot imagine what the recall entailed. I am sure it was massive. DTS kept me informed the entire way. And they even took care of the service cost of removing the cassette and disk brakes. I get it, we are quick to let people know when things do not go accordingly. It is even more important to acknowledge when an organization steps up and addresses an issue like this, that I am sure involved hundreds if not thousands of wheels. When buying any replacement wheels, DTS will be on the top of my list.

Bought a new Canyon bike equipped with DT Swiss wheels. Four months later the wheels get recalled due to a potential issue.

Communication was not ideal as it took several weeks to get clear on the way forward. Several mails sent to the support service to get a status on the wheel checks.

This meant at least 2 months without my riding my brand new bike. Additionally, we had to remove the tires and were asked to remove disk and cassette (which I did not do). This means additional time lost to remove the tires and put them back in (a task that no cyclist likes).

We expect better than a brand like DT Swiss in terms of internal quality controls so that such situation do not arise. This ends up with me being frustrated and considering no longer buying any bike or wheels branded DT Swiss.

DT Swiss wheels recall: my wheels are affected. I can't ride my bike and also I need to dismantle the wheels and find out how to ship them, wasting my own time for it (while building a second set of wheels to ride).

I don't want a compensation for my time (which should be owed), but now I find out they're not even refunding the money I paid to ship them and find out whether my 1500 eur wheels are "safe"?

Luckily there are other wheel brands. Lesson learnt for the future.

Unfortunately my DT Swiss ERC1400 were involved in the July 2025 recall.

However I can only say that I was extremely satisfied with the professionalism and correctness my case - and as I read online others as well - was treated.

Of course it is not fun not being able to ride for a few weeks, but I prefer this scenario as opposed to crashing my bike while riding potentially defective wheels.

In their professionalism of handling this case, my faith in (and love for) DT Swiss products has only increased.

A happy customer!

I needed help with a rim I been riding for about 18 months. Had no issues other than I noticed a hairline crack near a couple of spokes on the rear wheel.
Customer service was outstanding. I contacted them directly in Grand Junction, Colorado. They fully covered an upgraded version under warranty.
They contacted me the day they received the wheel and had it shipped back in less than a week. Upgraded rim, completely rebuilt, completely free of charge!

I an era of autobots and corporate run services it's refreshing to deal with a company that backs up their product and cares about their existing customers.
Ill be a DT Swiss customer for life!

I had no problem with DT Swiss until I needed help in locating hub parts. I had to contact them twice before getting a reply, which didn't answer my question whatsoever.
I was able to locate the parts I needed easier on AliExpress.

I have had a number of MTB but never ridden on DT Swiss until I purchased a YT eMTB. I was led to believe that these were high quality components for the £6000 I was spending on the bike. I can verify they are NOT. I was not aware that spokes were a consumable item until I rode on DT Swiss wheels. 2000km and I have lost count of the spokes replaced on my rear wheel such is the regularity with which they break. And I am not even a hard rider!!!
I think it says a lot that YT have switched brands on their latest models. DT Swiss and YT however have demonstrated a complete lack of customer care. IF they have ever responded to me this appears to have been shrugged off as "just one of those things".
Very poor experience of a brand I thought of as premium when in fact there appears to be very little that is actually premium about them.
If you are in the market for an eMTB, please avoid if it is rolling on DT Swiss wheels.