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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, with many noting their effectiveness for sensitive and problematic skin. The customer service team is frequently highlighted for being helpful, responsive, and efficient, often going above and beyond to resolve issues. People appreciate the fast delivery, with orders often arriving quickly and well-packaged. The ordering process is described as simple and the website easy to navigate, making it convenient to select products and manage subscriptions. However, some customers experienced issues with product packaging, finding it wasteful or difficult to use, particularly with pumps. A few reviewers also mentioned that some products did not deliver visible results for their specific skin concerns. There were also occasional complaints about lost parcels and difficulties with subscription management or applying rewards to orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing long-term satisfaction and noting that... See more

Quality

Customers consistently note positive experiences with quality, with many praising the effectiveness of the... See more

Customer service

Users describe positive interactions with customer service, consistently praising the team for being helpful,... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process straightforward... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the quick dispatch and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've loved and used Dr Sam's products for over 5 years now. Their customer service is also great, any contact I've needed regarding a change of address for my subscription has been handled quickly a... See more

Rated 5 out of 5 stars

I have used dr sams products for years and they are absolutely amazing! I recently had an issue with faulty packing of one of my products, I contacted customer service who responded promptly and arran... See more

Rated 5 out of 5 stars

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free... See more

Rated 5 out of 5 stars

Ordered already twice from Dr Sam's website. Very fast delivery, you can select two samples to your order. Products are excellent, high quality, no nonsense (fragrance, essential oils etc). Highly rec... See more


4.7

Excellent

TrustScore 4.5 out of 5

712 reviews

5-star
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Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Using dr.sam bunting ever since she…

Using dr.sam bunting ever since she started and my skin never looked better ( especially around perimenopause when you really need quality actives ) !!!!! Was spending fortune on high end products , mixing it all , my skin was getting more reactive .. dr.sam bunting was my skinsaver !!!!

6 November 2025
Unprompted review
Rated 5 out of 5 stars

A now irreplaceable part of my skincare regime!

I found Dr Sam's in mid 40's when I found that my current skincare was no longer working for me as it had previously. I find ordering very simple. Dispatch and delivery is very fast compared to others. I wouldn't be without quite a few of their products now! Thank you!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

I love this brand so much

I love this brand so much! The neutralising gel has done miracles for my skin, completely healing the breakouts and hyperpigmentation I used to get on my forehead. I now use it as a spot treatment and it works wonders every time. I have also been using the flawless moisturiser intense which has really helped to calm my rosacea. I really appreciate the videos, points system and subscription features of the website as well! Although the products are quite pricey, I’ve found them to be quite long-lasting and the results are definitely worth the money. Thank you Dr Sam’s !

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Game changer

Their products have massively helped my skin recover from a sever acne breakout caused by b12 injections. They're so gentle on your skin yet don't leave it oily or dried out. Honestly the best skin care products I've ever used (and I've tried so many). Had a small issue with subscription but they sorted it right out! Thank you Dr sams for giving my confidence back and having great customer service ❤️

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Effective products

Effective products, particularly good for sensitive skin. Efficient and prompt customer service. The subscription is easy to edit if necessary and items delivered reliably quickly. All round a very sound brand which I recommend.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

I rate Dr Sam’s products highly…

I rate Dr Sam’s products highly particularly the flawless intense moisturiser, perfect for my menapause skon. Once i found this product, i have not been remotely tempted to try another and i have previously tried hundreds. Unfortinately i am facing eedindancy so consequently need to cut my costs. Elements of the website are not particularly user friendly hence conracted custoner services who were fantastically understandingand actioned my requests immediately to cancel all my subscriptions with the exception of the intense moisturiser. Im very grateful.

9 October 2025
Unprompted review
Rated 3 out of 5 stars

It was ok but not the best either

It was ok but not the best shopping experience either. Said I would get a cleanser for joining the newsletter, didn’t arrive and struggled to select the correct free samples. Package arrived safely though and looking forward to using the products again.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

I love Dr Sam’s products

I love Dr Sam’s products. I was recommended by my dermatologist to try their products and have loved them ever since. I finally feel confident in my skin. Very quick and efficient delivery always.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Damaged product BUT resolved so quickly!

I had an issue with my order and the customer care team at Dr Sam’s took no less than 48 hours to resolve it and send me a replacement. Thank you so much! I can’t comment on the products yet but I am excited to try them!

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Email gave me the opportunity to…

Early email gave me the opportunity to amend my regular subscription order. Previously I was able to time two separate product orders into one.
Never experienced anything negative in dealing with Dr Sam orders.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service! My delivery was delayed for longer than usual. I contacted customer support and I received an immediate reply explaining warehouse issues. My package arrived that same day I contacted customer service. Derek and Camila were very helpful.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

All went well

All went well. I would just like to be able to use my points while also discount code at the same time and it is shame it is not possible.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Great products

Great products, I have a subscription but needed a few extras for holiday. Quick delivery and great loyalty program.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service and customer service…

Great service and customer service team. Products are great and it’s the first moisturiser I’ve continued to repurchase month after month. The points system is great too.

17 September 2025
Unprompted review

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