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Review summary

Created with AI, based on recent reviews

Looking at 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness in improving skin health and appearance. Many people appreciate the excellent customer service, highlighting the team's helpfulness, efficiency, and willingness to resolve issues. The ordering process is frequently described as straightforward and the delivery service as very fast and reliable. However, some customers also noted issues with product packaging, mentioning that it can be wasteful or difficult to use, particularly with moisturizers. A few people experienced problems with incorrect orders or delayed deliveries, and some expressed frustration with the inability to modify subscription orders or use rewards on certain purchases.

What people talk about most

Product

Users describe positive interactions with product, consistently praising their effectiveness and high... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the effectiveness of the products,... See more

Customer service

Consumers find customer service to be positive. Many reviewers consistently praise the customer service team... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward ordering process and fast... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting fast and efficient delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Dr Sam’s since mid December & have really noticed a brightness & freshness to my skin plus drastically reduced redness that has given me the confidence to go bare faced most days. I tr... See more

Rated 5 out of 5 stars

Ordered already couple of times from Dr Sam's website. Very fast delivery, perfect package. I really like her's products, I have very sensitive, rosacea prone skin. Also with order I always got 2 free... See more

Rated 5 out of 5 stars

Ordered already twice from Dr Sam's website. Very fast delivery, you can select two samples to your order. Products are excellent, high quality, no nonsense (fragrance, essential oils etc). Highly rec... See more

Rated 5 out of 5 stars

Dr Sam’s has truly changed my life. I’ve gone from heavy duty antibiotics (tablet and topical) to control rosacea to being completely antibiotic free. The website is so easy to use and points really d... See more


4.7

Excellent

TrustScore 4.5 out of 5

709 reviews

5-star
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Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I have noticed the redness calm down on…

I have noticed the redness calm down on my face since using this product. Its quite hydrating too. It has evened out my complexion and really helps with marks and spots too. I have eczema so I am very strict with what I use on my skin and this product has become a staple in my skin care routine.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

The customer support team was…

The customer support team was incredibly kind, courteous, and genuinely caring. They went out of their way to help and made me feel truly valued and supported throughout the entire process. It was honestly the best customer service experience I’ve ever had, and their warmth and attentiveness made a lasting impression.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been using dr Sam bunting…

I have been using dr Sam bunting products for some good time and have always thought them excellent and the products actually do work unlike others that give false promises, I did have a query that needed sorting out and they went beyond and above to rectify the issue , their customer service is excellent and very helpful, Also their range of skincare from a leading dermatologist cannot be beaten .

13 December 2025
Unprompted review
Rated 5 out of 5 stars

It really works!!!

Having struggled with skin issues for years, I’ve tried viral and popular skincare brands trying to find a solution, but those products made my skin even more sensitive. I gave this brand a shot because a close relative recommended it, and let’s just say I’m not spending my money elsewhere.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

Purchased the Clarity kit (all of which…

Purchased the Clarity kit (all of which products I have used before) I forgot how great these combination is my very irritated yet acne prone skin calmed down within 5 days, the cleanser was especially amazing as I noticed my pores clear after a few mins of cleansing it’s actually amazing!

1 December 2025
Unprompted review
Rated 4 out of 5 stars

To relieve skin from soreness

To be able to talk with someone about my skincare, then got a very good follow up on what skincare routine to use, clear concise instructions & very easy to order frpm website

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Easy to checkout and my order arrived quickly. Haven’t had any issues that has meant I’ve needed to deal with customer service though.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I’ve been ordering from Dr Sam’s since the beginning of the brand. I had a recent order mix-up and the customer service was incredibly efficient and a pleasure to deal with. Replied quickly (at 9pm) and they went above what I expected to fix the issue. Great products and even better customer service.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Apart from the fantastic products

Apart from the fantastic products, I love the save and subscribe option. Not only are the saving really good, I don't have to worry about reordering!
I have ordered some additional products this time and I am excited to try them out. Love Dr Sam's.

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Easy to use and to buy

Easy to use and to buy. Order details on checkout a little confusing due to free gifts being priced. Although as you go through the checkout process these gifts are discounted.

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Dr Sam have great skincare

Dr Sam have great skincare, with uptodate ingredients, and is very great at the education out to the consumer. Prices middle range.
Gentle but effective and good for rosacea sensitive skin.

24 November 2025
Unprompted review
Rated 4 out of 5 stars

I love DrSams stuff

I love DrSams stuff. However, not 4 stars because (since there are Black Friday sales) I wanted to compare price of subscription vs basket, & when I clicked to restart subscription it automatically purchased, and it was actually cheaper and I got a free gift on the non subscription offer. No way to cancel and I won’t be able to return. So that was a tiny bit disappointing. Nice to reward subscription customers at Christmas/Black Friday as well as new/infrequent customers.

24 November 2025
Unprompted review

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