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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professionalism, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized approach and the clear, detailed explanations provided. The service is frequently described as excellent, with consumers noting the efficiency, quick response times, and overall smooth user experience. However, some customers also noted that they experienced confusing and frustrating interactions with customer support. These individuals mentioned receiving unclear communication and contradictory answers, leaving them with more questions than solutions regarding certain features and the business model.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the support agents for being... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent and incredible... See more

User experience

Reviewers mention positive feedback about user experience. Many customers, initially confused by the app's... See more

Based on these reviews

Rated 5 out of 5 stars

While I haven't spent a lot of time yet, the support have been awesome. No question, comment or worry went unheard. Everything addressed and clarified. I left the chat feeling confident and reassured.... See more

Company replied

Rated 5 out of 5 stars

Thanks Robby for very valuable inputs regarding shipping method, really have some struggles editing items one by one, now i will go back to smart pricing one click pricing list. Thank you and hope to... See more

Company replied

Rated 5 out of 5 stars

I received very flexible assistance because I had just discovered them and decided to contact them to find out how I could personalize a product. I found the support to be very clear and very kind.

Company replied

Rated 5 out of 5 stars

Super helpful person on the chat today! She helped me immediately, was thorough, gave visual screenshots in real time of what I was working on, and then checked back in at the end. Fantastic!

Company replied

Rated 5 out of 5 stars

i received very thorough instructions with screenshots as well. all of my questions were answered promptly. the representative was kind and able to provide me with great resolutions. I actually though... See more

Company replied

Rated 5 out of 5 stars

Ava and your billing team were so understanding and helpful, and also straight to the point to save time! Intend on returning when I have learned enough to be confident I can get the most use and to e... See more

Company replied

Rated 5 out of 5 stars

I’m new to using Shopify and still learning how the platform and its connected apps work. I recently signed up for Dropshipman to explore its features, I found it personally difficult to navigate but... See more

Company replied

Rated 5 out of 5 stars

She was very nice and patient. Answered my questions carefully and took the time to show examples of my concerns. Very professional and knowledgeable of everything asked from beginning to end. :)

Company replied

Rated 4 out of 5 stars

Until I used Dropshipman I was searching only through Shopify. There is great value to use Dropshipman, for instance when I looked at the 3 plans only one was standing out the whole package at 79.99.... See more

Company replied

Rated 5 out of 5 stars

The lady Cassie who helped me in the chat answered all my questions and took time to explain it to me. Incredible, amazing customer support. Thank you, Cassie!!!

Company replied

Rated 5 out of 5 stars

I tried to solve my problem through various channels and ended up in DropShipMan. I used the help function and they solved it in 5min. Absolutely fantastic

Company replied

Rated 5 out of 5 stars

The agent name Ava, she is very supportive and helpful. She really help me out and clear all my quires without wasting the time. And provide all the information I need with transparency.

Company replied

Rated 5 out of 5 stars

Customer service was excellent, just trying to get some information on setting up an account. They were very helpful and broke it down to help me understand how the program works.

Company replied

Rated 5 out of 5 stars

Such a nice experience to chat with sherm from dropshipman team thank you and hope i will start work with you once i get a good online market in india

Company replied

Rated 5 out of 5 stars

I’m really impressed with the chat support team! They responded quickly, were super friendly, and gave me exactly the help I needed. It’s rare to get such fast and helpful service – thank you!

Company replied

Rated 5 out of 5 stars

Really friendly and helpful and tend to tell all my needs and got the problem that I had took care of and was really genuine and about it and fixed it and it was nice to have someone be understanding... See more

Company replied

Rated 5 out of 5 stars

Excellent service, customer services guided through the set-up of shipping for my drop shipping business with ease. Thank you again 😊 👍

Company replied

Rated 5 out of 5 stars

A charge that was refunded. Cassi the agent who helped was very professional and understanding to my claim.Currently waiting to see the refund reflected to my account. But over all it was indeed a ple... See more

Company replied

Rated 5 out of 5 stars

The quicker reply from support staff. I had a great experience and all my questions have been well responded

Company replied

Rated 5 out of 5 stars

Dropshipman gave me a full refund of my subscription back, I accidentally subscribed for a higher bill instead of the regular one, after Shopify took the money from my account and I requested for a re... See more

Company replied

Rated 5 out of 5 stars

Cassie was amazing! She helped me so fast and with so much efficiency. Everything was solved quickly and smoothly – couldn’t ask for better support. Thank you, Cassie!

Company replied

Rated 5 out of 5 stars

very helpful and problem solved! was surprised and satisfied by the detail and level of personal help I received, thank you!

Company replied

Rated 5 out of 5 stars

i have a concern and one of the representative Rob is quick and knowledgeable with his answer. I'm satisfied. Thank you

Company replied

Rated 5 out of 5 stars

The customer servicer that she had provided on resolving my questions and helping me to understand on why thing's wasn't working well, she was a huge help :)

Company replied

Rated 5 out of 5 stars

The lady helping me, Cassie, was so nice and genuinely helpful! I really liked her and it actually fixed my problem!

Company replied

Rated 5 out of 5 stars

I am new to the dropshipman app and pretty confused most of the time. Sherm was polite and helpful to all of my questions. She made me feel valued

Company replied

Rated 5 out of 5 stars

Amazing Customer Support, refunded me the full amount of $299 in the time span of a single day - NeedMart.

Company replied

Rated 5 out of 5 stars

Very fast and helpful reply with the reassurance of support being only a click away, thanks.

Company replied

Rated 5 out of 5 stars

Special thanks to Rob for helping me sort out some billing issues. Response was fast, friendly and very helpful

Company replied

Rated 5 out of 5 stars

It was a great experience, the response to inquiries was quick and the support team is great. Thank you for the great attention.

Company replied

Rated 5 out of 5 stars

Great service! The response is fast and they really help you out. The products are nice, but I find the shipping cost a bit high. However, once you start making profits, you can opt for faster shippin... See more

Company replied

Rated 5 out of 5 stars

Joe is amazing. Always helps out and is very patient with all of my complicated questions.

Company replied

Rated 5 out of 5 stars

Excellent customer service. I so appreciate all the help and such a quick resolution process. Thank you to the dropshipman team and Joe !

Company replied

Rated 5 out of 5 stars

Prompt and useful responses. Able to solve my queries and concerns correctly and timely.

Company replied

Rated 5 out of 5 stars

Best customer service ever ;) Thanks Sherm for your precious help :).

Company replied

Rated 5 out of 5 stars

I appreciate all the help I'm getting with Dropshipman. Looking for success in my business.

Company replied

Rated 5 out of 5 stars

Very friendly and helpful, the person was very knowledgeable about my question.

Company replied

Rated 5 out of 5 stars

Help services was great, guick, helpful and respectful. Thank you!

Company replied

Rated 4 out of 5 stars

quick response - perfect guiding to solving my problem in less then a min

Company replied

Rated 5 out of 5 stars

They worked me through the whole issue. They stayed connected the whole time, and the agent was very nice

Company replied

Rated 1 out of 5 stars

I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with mo... See more

Company replied


Company details

  1. e-Commerce Service

Written by the company

Dropshipman stands out as a comprehensive dropshipping platform tailored mainly for dropshippers at every level, from online startups to small and medium-sized enterprises. The platform streamlines various aspects of e-commerce operations, offering a plethora of features for product sourcing, order fulfillment, and branding. A unique selling point of Dropshipman is its commitment to expediting shipping times, positioning it as a superior alternative to conventional dropshipping methods. The platform’s seamless integration with popular e-commerce platforms such as Shopify, WooCommerce, and AliExpress enhances its usability, ensuring a smooth and efficient process for users. Dropshipman’s primary objective is to simplify the e-commerce journey, from product discovery and store integration to order fulfillment, all while ensuring the store owner remains hands-off with the physical product. Additionally, Dropshipman takes pride in offering bespoke packaging solutions, catering to the needs of direct-to-consumer brands and those aiming to build a strong brand identity. By choosing Dropshipman, users are opting for a reliable partner that facilitates a simplified, efficient, and trustworthy dropshipping experience, empowering them to scale their business and build a successful online presence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ava and your billing team were so…

Ava and your billing team were so understanding and helpful, and also straight to the point to save time! Intend on returning when I have learned enough to be confident I can get the most use and to explore these great services ! Thank you!

22 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Hayley,

Thank you so much for your wonderful review! We’re delighted to hear that Ava and our billing team could assist you efficiently and make the process smooth. We truly appreciate your kind words and look forward to welcoming you back whenever you’re ready to explore more of our services. Your success is our priority!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Excellent service

Excellent service

18 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you so much for your kind words! 💙 We’re glad you had an excellent experience with us, and we look forward to serving you again.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

The agent name Ava

The agent name Ava, she is very supportive and helpful. She really help me out and clear all my quires without wasting the time. And provide all the information I need with transparency.

16 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you so much for your wonderful feedback! 🌟 We’re delighted to hear that Ava was able to assist you efficiently and provide clear, transparent information. Your appreciation means a lot, and we’ll be sure to share your kind words with her. We’re always here whenever you need support!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Amazing Chat experience.

The lady Cassie who helped me in the chat answered all my questions and took time to explain it to me. Incredible, amazing customer support. Thank you, Cassie!!!

13 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you so much for your kind words! 💙 We’re thrilled to hear that Cassie was able to provide you with clear and helpful support. We’ll be sure to share your feedback with her—it will make her day! If you ever need further assistance, we’re always here for you.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

The more easiest dropshipping…

The more easiest dropshipping application. Love that really.

11 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Ibrahim C.DAN-INNA,

Thank you so much for your kind words! We’re thrilled to hear that you find Dropshipman easy to use. Your support means the world to us, and we’re here to help you succeed every step of the way! 😊

Best regards,
Joe | Dropshipman Support Team

Rated 5 out of 5 stars

Amazing Customer Service!!

Super helpful person on the chat today! She helped me immediately, was thorough, gave visual screenshots in real time of what I was working on, and then checked back in at the end. Fantastic!

9 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our support team. Providing thorough assistance, real-time guidance, and follow-up is exactly the level of service we aim to deliver.

We truly appreciate your kind words and look forward to helping you again whenever you need us.

Best regards,
Dropshipman Support Team

Rated 1 out of 5 stars

Warning on AliExpress Import: Support Creates Confusion!!!

I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with more questions than answers.

First, I noticed a discrepancy in the app settings where an "Advanced Pricing" feature required a "Pro Plan," but the plan description only mentioned "Basic Pricing." The support agent, Joe, simply told me to "kindly disregard that feature for now" and that it would unlock anyway. This was the first red flag.

The biggest issue, however, was their "sourcing" model. I asked a very simple question: "What happens after a customer orders a product I imported from AliExpress?" I was expecting a simple one-click fulfillment process, similar to other apps. Instead, the support agent gave me contradictory and confusing answers.

He claimed that the AliExpress order wouldn't be fulfilled by AliExpress. Instead, it would "automatically undergo a sourcing process" to find a new supplier, which could take 1-5 days. This is a fundamental and critical difference from standard AliExpress dropshipping. It seems the app is designed to push you away from a simple AliExpress automation model and towards a more complex agent-based service.

I also asked about the "Full Order Tracking" feature, which is only listed in the most expensive plan. His answer confirmed my suspicion: basic tracking is likely limited or manual in the cheaper plans.

I almost subscribed without knowing these crucial details. My advice to anyone considering Dropshipman is to ask very specific questions about their fulfillment process and pricing before committing to a plan. It's very easy to book a plan, perhaps even for a whole year, and only later realize that the app doesn't work the way it is advertised on the website. The communication from support was unclear and the business model seems to be more complex than what is advertised.

6 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Tayfun,

Thank you for taking the time to share your detailed feedback. We truly regret that your recent experience with our support team left you feeling confused and frustrated, as this is never the standard we aim to provide.

We apologize for the lack of clarity regarding the Advanced Pricing feature and the fulfillment process for products imported from AliExpress. Your comments highlight the need for us to communicate these details more clearly so that merchants can make fully informed decisions before subscribing to any plan. We are reviewing our app descriptions, feature explanations, and internal training to ensure our responses are consistent and accurate.

One of our support team members has already reached out to you via email to help resolve the matter and make things right.

Your feedback is invaluable in helping us improve both our service and our communication. If you’re open to it, we would appreciate the opportunity to connect directly to clarify any remaining questions and discuss how we might best support your business needs.

Once again, we sincerely apologize for the confusion and thank you for giving us the chance to improve.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Quick response

8 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you for your feedback! We’re glad to know you found our response quick. Providing timely support is one of our top priorities, and we’re always happy to assist whenever you need us.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

replies are fast and easy and the…

replies are fast and easy and the extension is amazing

29 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Km,

Thank you so much for your kind words! We're glad to hear you’re enjoying the extension and found our replies fast and helpful. If you ever need anything else, we’re just a message away!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

I’m really impressed with the chat…

I’m really impressed with the chat support team!
They responded quickly, were super friendly, and gave me exactly the help I needed.
It’s rare to get such fast and helpful service – thank you!

30 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Allfinity,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our chat support team. Providing quick, friendly, and helpful service is exactly what we aim for. Your feedback truly means a lot – thank you again! 😊

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Very helpful and pleasant …

A lot of information given and links and also very clear.
Polite and pleasant

29 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Helen,

Thank you for the wonderful feedback! We're happy to know you found the information helpful and clearly presented. It’s our pleasure to assist you in a polite and pleasant manner. Feel free to reach out anytime you need support! 😊

Best regards,
Dropshipman Support Team

Rated 1 out of 5 stars

It is fantastic

24 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Jihad,

Thank you for taking the time to share your feedback. It seems that we may have fallen short of your expectations, and we sincerely apologize for any inconvenience caused.

One of our team members has already reached out to you to discuss your concern further. If there’s anything else you’d like to share or clarify, please don’t hesitate to let us know — we’re here to help and improve.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Excellent assistance.

Excellent assistance.

21 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Gideon,

Thank you so much for your kind words! We're glad to hear you had an excellent experience. If you ever need further assistance, we're always here to help! 😊

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Quick answers ans solution

12 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Jonas Isaksen,

Thank you for your feedback! We're happy to hear you received quick answers and solutions. We're always here to help whenever you need us! 😊

Best regards,
Joe | Dropshipman Support Team

Rated 5 out of 5 stars

Prompt and useful responses

Prompt and useful responses. Able to solve my queries and concerns correctly and timely.

12 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Neha Gujar,

Thank you so much for your kind words! We're glad to know our support team was able to address your concerns promptly and effectively. Your satisfaction is our top priority, and we're always here whenever you need assistance. 😊

Best regards,
Joe | Dropshipman Support Team

Rated 5 out of 5 stars

Thanks Robby for very valuable inputs…

Thanks Robby for very valuable inputs regarding shipping method, really have some struggles editing items one by one, now i will go back to smart pricing one click pricing list. Thank you and hope to chat with you again.

10 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Arj Muñoz,

Thank you so much for your kind feedback! We're really glad to hear that Robby was able to provide helpful insights and make things easier for you. We understand how time-consuming editing can be, and it's great to know that Smart Pricing is helping streamline your process. Don’t hesitate to reach out anytime — we’re always here to support you. Looking forward to chatting with you again soon! 😊

Best regards,
Joe | Dropshipman Support Team

Rated 5 out of 5 stars

good

Good and understanding support

6 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Clover Bahrainbcorp,

Thank you so much for your kind words! We're glad to know you found our support helpful and understanding. Your satisfaction means a lot to us, and we're always here whenever you need assistance. 😊

Best regards,
Joe | Dropshipman Support Team

Rated 5 out of 5 stars

Cassie!

The lady helping me, Cassie, was so nice and genuinely helpful! I really liked her and it actually fixed my problem!

5 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Danielle Flores,

That’s so wonderful to hear! 😊 I'm really glad Cassie was able to help and that your issue is now resolved. I’ll be sure to pass along your kind words to her — she’ll be so happy to know she made a difference! If you need anything else, we’re always here for you. 💖✨

Best regards,
Joe | Dropshipman Support Team

Rated 5 out of 5 stars

Quick & Professional

Quick, thorough, and professional. Handled my situation perfectly! I’m grateful!

2 July 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Tamara's Life In General,

Thank you so much for your kind words! 😊 We’re truly glad to hear that your situation was handled smoothly and to your satisfaction. Your appreciation means a lot to us, and we’re always here if you need anything else. 💬🙌

Best regards,
Joe | Dropshipman Support Team

Rated 5 out of 5 stars

super goed gesprek gehad

25 June 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hoi,

Wat fijn om te horen! Bedankt voor je positieve feedback – we zijn blij dat je een goed gesprek hebt gehad met ons team. We staan altijd voor je klaar!

Met vriendelijke groet,
Het Dropshipman Support Team

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