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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, kindness, and professionalism, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized approach and the clear, detailed explanations provided. The service is frequently described as excellent, with consumers noting the efficiency, quick response times, and overall smooth user experience. However, some customers also noted that they experienced confusing and frustrating interactions with customer support. These individuals mentioned receiving unclear communication and contradictory answers, leaving them with more questions than solutions regarding certain features and the business model.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Customer service

People report positive experiences with customer service. Many customers praise the support agents for being... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and helpful... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent and incredible... See more

User experience

Reviewers mention positive feedback about user experience. Many customers, initially confused by the app's... See more

Based on these reviews

Rated 5 out of 5 stars

While I haven't spent a lot of time yet, the support have been awesome. No question, comment or worry went unheard. Everything addressed and clarified. I left the chat feeling confident and reassured.... See more

Company replied

Rated 5 out of 5 stars

Thanks Robby for very valuable inputs regarding shipping method, really have some struggles editing items one by one, now i will go back to smart pricing one click pricing list. Thank you and hope to... See more

Company replied

Rated 5 out of 5 stars

I received very flexible assistance because I had just discovered them and decided to contact them to find out how I could personalize a product. I found the support to be very clear and very kind.

Company replied

Rated 5 out of 5 stars

Super helpful person on the chat today! She helped me immediately, was thorough, gave visual screenshots in real time of what I was working on, and then checked back in at the end. Fantastic!

Company replied

Rated 5 out of 5 stars

i received very thorough instructions with screenshots as well. all of my questions were answered promptly. the representative was kind and able to provide me with great resolutions. I actually though... See more

Company replied

Rated 5 out of 5 stars

Ava and your billing team were so understanding and helpful, and also straight to the point to save time! Intend on returning when I have learned enough to be confident I can get the most use and to e... See more

Company replied

Rated 5 out of 5 stars

I’m new to using Shopify and still learning how the platform and its connected apps work. I recently signed up for Dropshipman to explore its features, I found it personally difficult to navigate but... See more

Company replied

Rated 5 out of 5 stars

She was very nice and patient. Answered my questions carefully and took the time to show examples of my concerns. Very professional and knowledgeable of everything asked from beginning to end. :)

Company replied

Rated 4 out of 5 stars

Until I used Dropshipman I was searching only through Shopify. There is great value to use Dropshipman, for instance when I looked at the 3 plans only one was standing out the whole package at 79.99.... See more

Company replied

Rated 5 out of 5 stars

The lady Cassie who helped me in the chat answered all my questions and took time to explain it to me. Incredible, amazing customer support. Thank you, Cassie!!!

Company replied

Rated 5 out of 5 stars

I tried to solve my problem through various channels and ended up in DropShipMan. I used the help function and they solved it in 5min. Absolutely fantastic

Company replied

Rated 5 out of 5 stars

The agent name Ava, she is very supportive and helpful. She really help me out and clear all my quires without wasting the time. And provide all the information I need with transparency.

Company replied

Rated 5 out of 5 stars

Customer service was excellent, just trying to get some information on setting up an account. They were very helpful and broke it down to help me understand how the program works.

Company replied

Rated 5 out of 5 stars

Such a nice experience to chat with sherm from dropshipman team thank you and hope i will start work with you once i get a good online market in india

Company replied

Rated 5 out of 5 stars

I’m really impressed with the chat support team! They responded quickly, were super friendly, and gave me exactly the help I needed. It’s rare to get such fast and helpful service – thank you!

Company replied

Rated 5 out of 5 stars

Really friendly and helpful and tend to tell all my needs and got the problem that I had took care of and was really genuine and about it and fixed it and it was nice to have someone be understanding... See more

Company replied

Rated 5 out of 5 stars

Excellent service, customer services guided through the set-up of shipping for my drop shipping business with ease. Thank you again 😊 👍

Company replied

Rated 5 out of 5 stars

A charge that was refunded. Cassi the agent who helped was very professional and understanding to my claim.Currently waiting to see the refund reflected to my account. But over all it was indeed a ple... See more

Company replied

Rated 5 out of 5 stars

The quicker reply from support staff. I had a great experience and all my questions have been well responded

Company replied

Rated 5 out of 5 stars

Dropshipman gave me a full refund of my subscription back, I accidentally subscribed for a higher bill instead of the regular one, after Shopify took the money from my account and I requested for a re... See more

Company replied

Rated 5 out of 5 stars

Cassie was amazing! She helped me so fast and with so much efficiency. Everything was solved quickly and smoothly – couldn’t ask for better support. Thank you, Cassie!

Company replied

Rated 5 out of 5 stars

very helpful and problem solved! was surprised and satisfied by the detail and level of personal help I received, thank you!

Company replied

Rated 5 out of 5 stars

i have a concern and one of the representative Rob is quick and knowledgeable with his answer. I'm satisfied. Thank you

Company replied

Rated 5 out of 5 stars

The customer servicer that she had provided on resolving my questions and helping me to understand on why thing's wasn't working well, she was a huge help :)

Company replied

Rated 5 out of 5 stars

The lady helping me, Cassie, was so nice and genuinely helpful! I really liked her and it actually fixed my problem!

Company replied

Rated 5 out of 5 stars

I am new to the dropshipman app and pretty confused most of the time. Sherm was polite and helpful to all of my questions. She made me feel valued

Company replied

Rated 5 out of 5 stars

Amazing Customer Support, refunded me the full amount of $299 in the time span of a single day - NeedMart.

Company replied

Rated 5 out of 5 stars

Very fast and helpful reply with the reassurance of support being only a click away, thanks.

Company replied

Rated 5 out of 5 stars

Special thanks to Rob for helping me sort out some billing issues. Response was fast, friendly and very helpful

Company replied

Rated 5 out of 5 stars

It was a great experience, the response to inquiries was quick and the support team is great. Thank you for the great attention.

Company replied

Rated 5 out of 5 stars

Great service! The response is fast and they really help you out. The products are nice, but I find the shipping cost a bit high. However, once you start making profits, you can opt for faster shippin... See more

Company replied

Rated 5 out of 5 stars

Joe is amazing. Always helps out and is very patient with all of my complicated questions.

Company replied

Rated 5 out of 5 stars

Excellent customer service. I so appreciate all the help and such a quick resolution process. Thank you to the dropshipman team and Joe !

Company replied

Rated 5 out of 5 stars

Prompt and useful responses. Able to solve my queries and concerns correctly and timely.

Company replied

Rated 5 out of 5 stars

Best customer service ever ;) Thanks Sherm for your precious help :).

Company replied

Rated 5 out of 5 stars

I appreciate all the help I'm getting with Dropshipman. Looking for success in my business.

Company replied

Rated 5 out of 5 stars

Very friendly and helpful, the person was very knowledgeable about my question.

Company replied

Rated 5 out of 5 stars

Help services was great, guick, helpful and respectful. Thank you!

Company replied

Rated 4 out of 5 stars

quick response - perfect guiding to solving my problem in less then a min

Company replied

Rated 5 out of 5 stars

They worked me through the whole issue. They stayed connected the whole time, and the agent was very nice

Company replied

Rated 1 out of 5 stars

I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with mo... See more

Company replied


Company details

  1. e-Commerce Service

Written by the company

Dropshipman stands out as a comprehensive dropshipping platform tailored mainly for dropshippers at every level, from online startups to small and medium-sized enterprises. The platform streamlines various aspects of e-commerce operations, offering a plethora of features for product sourcing, order fulfillment, and branding. A unique selling point of Dropshipman is its commitment to expediting shipping times, positioning it as a superior alternative to conventional dropshipping methods. The platform’s seamless integration with popular e-commerce platforms such as Shopify, WooCommerce, and AliExpress enhances its usability, ensuring a smooth and efficient process for users. Dropshipman’s primary objective is to simplify the e-commerce journey, from product discovery and store integration to order fulfillment, all while ensuring the store owner remains hands-off with the physical product. Additionally, Dropshipman takes pride in offering bespoke packaging solutions, catering to the needs of direct-to-consumer brands and those aiming to build a strong brand identity. By choosing Dropshipman, users are opting for a reliable partner that facilitates a simplified, efficient, and trustworthy dropshipping experience, empowering them to scale their business and build a successful online presence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

359 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super extremely helpful and supportive

Super extremely helpful and supportive, sort issue all done well and perfect

11 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Mahzhar,

Thank you so much for your kind words! 🌟 We’re delighted to hear that our team was able to assist you and resolve your issue smoothly. Your satisfaction means a lot to us, and we’ll continue doing our best to provide excellent support whenever you need it.

Best regards,
Dropshipman Support Team

Rated 1 out of 5 stars

Worse dropshipping supplier

Worse dropshipping supplier, cannot fulfill order in time and always reject for invalid reason..

2 October 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Rudra,

We’re truly sorry to hear about your experience. This isn’t the level of service we aim to provide. Delays and order rejections can be frustrating, and we completely understand your concern.

Please reach out to us via our in-app chat or email at support@dropshipman.com with your order details, so we can review what happened and help resolve this as quickly as possible. We genuinely appreciate your feedback — it helps us improve and provide a better experience for all our users.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

awesone and quict to assist

28 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Frederick,

Thank you so much for your kind words! 🌟 We’re glad to hear that you found our assistance awesome and quick. Your feedback means a lot to us, and we’re always here whenever you need support.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

wonderful job got done

wonderful job got done. awesome work

23 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Ezrita,

We truly appreciate your feedback! It’s wonderful to hear that you’re pleased with the work done. Thank you for trusting Dropshipman.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Great experience!

Great experience! Thank you!

19 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Isabela,

Thank you for your kind words! We’re glad you had a great experience with Dropshipman, and we look forward to supporting you again. 💙

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

The best customer service

She was very nice and patient. Answered my questions carefully and took the time to show examples of my concerns. Very professional and knowledgeable of everything asked from beginning to end. :)

18 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Ms. Brock,

Thank you for sharing your experience! We’re delighted to hear that our team was able to assist you with patience, professionalism, and clear guidance. At Dropshipman, we always strive to provide knowledgeable support and make sure all your concerns are addressed from start to finish. We truly appreciate your feedback and look forward to continuing to support your business.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Thank you Sherm

Such a nice experience to chat with sherm from dropshipman team thank you and hope i will start work with you once i get a good online market in india

14 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Kunal,

Thank you so much for your kind words! 🌟 We’re glad you had a great experience chatting with Sherm from our team. Wishing you the best in finding a strong online market in India—we’ll be here to support you whenever you’re ready to start.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

freindly and fast

friendly fast service

6 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you so much for your kind words! We’re glad to hear you enjoyed our friendly and fast service. We truly appreciate your support and look forward to serving you again.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Cassie was amazing

Cassie was amazing! She helped me so fast and with so much efficiency. Everything was solved quickly and smoothly – couldn’t ask for better support. Thank you, Cassie!

4 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Klaus,

Thank you for your wonderful feedback! 🌟 We’re so glad to hear that Cassie was able to assist you quickly and efficiently. We’ll be sure to share your kind words with her—it will make her day! Providing smooth and reliable support is always our goal, and we’re happy to know we delivered that experience for you.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Great customer service is ALWAYS available!

Great customer service is always available, even when you least expect it!

3 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Yvonne,

Thank you so much for your kind words! 💙 We’re delighted to know that our customer service has been there for you whenever you needed it. Providing support at all times is something we truly value, and your feedback reassures us that we’re on the right track. We appreciate your trust and look forward to continuing to serve you!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

thank you so much for your help

1 September 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Talal,

You’re very welcome! 💙 We’re so glad we could help you. Thank you for taking the time to share your kind words — it truly means a lot to us.

If you need any more assistance in the future, don’t hesitate to reach out. We’re always here to support you.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Very responsive and helpful

31 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi David,

Thank you for sharing your feedback! We’re so happy to know that you found our support team very responsive and helpful. Providing quick and reliable assistance is always our priority, and it’s wonderful to hear that we met your expectations.

Please feel free to reach out anytime you need further support — we’re always here for you!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Great help!…

The information is very clear and accurate. The details are easy to follow.

30 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Shirley,

Thank you for your thoughtful feedback! We’re delighted to hear that you found the information clear, accurate, and easy to follow. Our goal is to make things as simple and straightforward as possible for our users, and it’s great to know we achieved that for you.

If you have any other questions or need further assistance, please don’t hesitate to reach out.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Good support chat

Quick reply and professional aid from support side

30 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Pitrek,

Thank you so much for your kind words! 💙 We’re glad to hear that our support team was able to assist you quickly and professionally. Your feedback motivates us to continue providing the best service possible.

If you ever need further assistance, please don’t hesitate to reach out — we’re always here to help!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

She was awesome

She was awesome, nice, and patient

28 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Nathalie,

Thank you so much for your kind words! We’re thrilled to hear that you found our team member awesome, nice, and patient while assisting you. I’ll make sure to share your feedback with her—it will mean a lot.

We’re always here if you need any further help.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful, the person was very knowledgeable about my question.

27 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello there,

Thank you for sharing your experience with us! We’re delighted to hear that our team was able to assist you in a friendly and helpful way, and that your questions were answered with the knowledge you needed.

We truly appreciate your feedback and look forward to supporting you again whenever you need us.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

joe was a great help

joe was a great help. thank you

26 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hi Idan,

Thank you so much for taking the time to share your feedback! We’re glad to hear that Joe was able to assist you and provide great support. I’ll be sure to share your kind words with him.

If you need any further assistance, please don’t hesitate to reach out—we’re always happy to help.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

It was a great experience

It was a great experience, the response to inquiries was quick and the support team is great. Thank you for the great attention.

26 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Tamer,

Thank you so much for your kind words! We’re delighted to hear that you had a great experience and that our team was able to assist you quickly. Your appreciation means a lot to us, and we’ll continue doing our best to provide you with excellent support.

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

Great service

Great service! The response is fast and they really help you out. The products are nice, but I find the shipping cost a bit high. However, once you start making profits, you can opt for faster shipping.

23 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello Giorgiano Garbaldi Torres,

Thank you so much for your review and for sharing your honest feedback! We’re glad to hear you’re happy with our service and support. We also appreciate your input regarding shipping costs, we’ll continue working on improving our shipping options to bring you even more value. Your support means a lot to us!

Best regards,
Dropshipman Support Team

Rated 5 out of 5 stars

i love the solution giving me by cassie…

i love the solution giving me by cassie , thank you so much

22 August 2025
Unprompted review
Dropshipman logo

Reply from Dropshipman

Hello N.J Chakma,

Thank you so much for your review! We’re so glad to hear Cassie was able to provide you with the solution you needed. We’ll be sure to share your kind words with her. Feedback like yours motivates our whole team to keep doing our best!

Best regards,
Dropshipman Support Team

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