First ,everything was delivered 3 days before expected delivery date , beautiful surprise. Second the case looks wonderful, not slippery, sturdy , fits like a glove . Screen protector was easy to put... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy process from start to finish. Finding the right model size, deciding if clear and lightweight or hard and more rugged was a cinch. Got it 3 days earlier than expected. Cover very easy to apply... See more
Company replied
I haven't had a chance to test the product but I had to write a review purely based on customer service alone. I originally ordered the wrong case. Completely my error. I received it before I realized... See more
Company replied
DROPGUYS have the best customer service I have ever experienced, I received the wrong item, and it was handled immediately in the best possible way. Their cases and screen protectors are fantastic, I... See more
Company replied
Company details
Written by the company
Dropguys is the only brand that guarantees complete protection or we'll refund your purchase. This aligns your interests with ours ✌️
Contact info
651 North Broad Street, 19709, Middletown, United States
- hello@dropguys.com
- dropguys.com
4.7
Excellent
629 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Best phone case on the market!
Easy experience all the way around! Quality is exceptional.
15 January 2026
Unprompted review
Reply from Dropguys
Hi there,
We’re thrilled to hear you’re loving your Dropguys case! Thanks for the kind words and for trusting us with your phone’s protection.
— The Dropguys Team
The camera protector is nicer than I…
The camera protector is nicer than I expected.
29 December 2025
Unprompted review
Reply from Dropguys
Hi Melissa,
We’re so happy to hear the camera protector exceeded your expectations! Thanks for letting us know, and enjoy your new gear.
— The Dropguys Team
EXCELLENT CUSTOMER SERVICE
I had ordered the wrong case and it was replaced immediately and without any stress or difficulty. The DROPGUYS are amazing. also i love that the protective case is so thin and so protective. I will definitely order from them again
12 January 2026
Unprompted review
Reply from Dropguys
Hi Maurgana,
We’re so glad we could make the replacement process easy for you! Thank you for your kind words, and we’re thrilled you love the thin yet protective design. We can’t wait to help you again on your next order.
— The Dropguys Team
Great product.excellent fit and they…
Great product.excellent fit and they shipped very quickly.i am very satisfied with service and product!
16 January 2026
Unprompted review
Reply from Dropguys
Hi Gary,
We’re thrilled to hear you’re satisfied with both the fit and the fast shipping! Thank you for your kind words — we really appreciate it.
— The Dropguys Team
This is the first case I purchased from…
This is the first case I purchased from this company. From purchase to receiving the product was excellent. The product is top notch. I had cases in the past that I went for due to price but really felt unsure of the overall protection. This case is solid for a reasonable price and the look and feel is great. Great product and would definitely recommend to family and friends.
9 January 2026
Unprompted review
Reply from Dropguys
Hi Eric,
We’re so glad your first experience with Dropguys was a great one! It means a lot to hear you’re happy with the quality and feel of the case. Thanks for recommending us to family and friends!
— The Dropguys Team
Great product. Great customer service.
Great product. Great customer service with prompt communication and action.
14 January 2026
Unprompted review
Reply from Dropguys
Hi Bill,
We’re thrilled you’re happy with both the product and our service! Thanks for your kind words and for sharing your experience.
— The Dropguys Team
Very responsive to messages
Very responsive to messages, both email and chat. I forgot to include an item in my cart and they kindly helped to sort this out with me.
14 January 2026
Unprompted review
Reply from Dropguys
Hi Maureen,
We’re happy we could help you get everything added to your order! Thanks for taking the time to share your experience — we really appreciate it.
— The Dropguys Team
Good customer service
Good customer service. Quick response time to lost package.
13 January 2026
Unprompted review
Reply from Dropguys
Hi Jon,
We’re glad we could help get your package sorted quickly! Thanks for your kind words about our team — we always aim to make things as smooth as possible.
— The Dropguys Team
Great products
An easy-to-use website, with great products and options. I ordered a mag-safe phone case (with free screen protector) and camera protector. The two protectors came with handy wipes and cloths and were easy to apply. My items arrived after a few days and are a perfect fit for my new phone. They look great and are smooth with a quality feel. I’m very pleased I found Dropguys.
20 December 2025
Unprompted review
Reply from Dropguys
Hi Juls,
We’re thrilled you’re enjoying your new Dropguys case and protectors! Thanks for highlighting the little extras like the wipes and cloths — we think they make a big difference too. We’re so glad everything arrived quickly and fits perfectly.
— The Dropguys Team
I just bought the BEST protection for…
I just bought the BEST protection for my new iPhone 17 Pro Max from Dropguys. This is the third phone I have protected with their products and won't use any other product. I am 81 and drop my phone at least three times a day, and have sustained no phone damage to date on any of the three phones. This time I was able to buy the Ultimate case for my phone...they have been "sold out" in the past for my other phones. I like the Ultimate case the best. The ONLY things I wish were better are the instructions on applying things like the screen protector and camera lens protector, but given enough re-reading, I eventually get it done. I can't imagine anyone going back to any other protection once you have tried Dropguys!
14 January 2026
Unprompted review
Reply from Dropguys
Hi there,
We’re so glad the Dropguys Ultimate Case is keeping your phone safe — three phones and counting! Thank you for sticking with us over the years. We’ll take your feedback on the instructions to heart and keep working to make them as clear as possible.
— The Dropguys Team
Ease of replacement for wrong order…
Ease of replacement for wrong order without any questions! Somehow on the website, I ordered a iPhone 16 Pro. I had clicked the tab for the Pro Max but computer glitch. I received the 16 Pro and immediately sent an email. Before I had a response from the email, I had my 16 Pro Max case in my mailbox. Outstanding customer service. I am ordering my third car for my daughter today! The case fits perfect, no issues with screen protector, quality product.
I was an Army Recon in a past life. I am intense with my gear (rough). ALL GEAR! I have already beat the case, no issues. I mount it to my Harley, zero issues. Its awesome!
Thanks for being awesome!
Matt
12 November 2025
Unprompted review
Reply from Dropguys
Hi Matt,
We’re thrilled everything worked out so smoothly and that your gear has held up to your intense standards! Thanks for trusting Dropguys again — we’re excited to keep protecting your phones, on the road and off.
— The Dropguys Team
Doing an order recheck is simple and a…
Doing an order recheck is simple and a great example of a business "Best Practices". As careful as I try to be, sometimes "stuff" happens unexpectedly. This approach makes so much sense on many, many levels. And is greatly appreciated!!
12 January 2026
Unprompted review
Reply from Dropguys
Hi John,
We’re so glad you found our order review process helpful! We really appreciate your kind words and are happy it made your experience smoother.
— The Dropguys Team
Great and Prompt service. The Guys responded to my email within 2…
The Guys responded to my email within 2 hours and sent me a replacement for the product I had wrongly ordered all at no charge with no need to return the wrong product.
12 January 2026
Unprompted review
Reply from Dropguys
Hi Alan,
We’re so glad we could quickly get the right product to you! Thanks for giving us the opportunity to make it right — we really appreciate it.
— The Dropguys Team
Great customer service
Great customer service, rapid responses via email. Pleased. Would recommend.
12 January 2026
Unprompted review
Reply from Dropguys
Hi Shasta,
We’re thrilled you had a positive experience! Thank you for your kind words and for recommending Dropguys.
— The Dropguys Team
Helped with an issue
Helped with an issue, solved my problem in a couple emails. Appreciate them and their products.
8 January 2026
Unprompted review
Reply from Dropguys
Hi Allison,
We’re glad we could help resolve your issue quickly! Thank you for trusting Dropguys — we’re happy you’re enjoying the products.
— The Dropguys Team
1st time customer
Quality Products , fast delivery. easy returns . great prices on products.
12 January 2026
Unprompted review
Reply from Dropguys
Hi Tim,
We’re so glad your first experience with Dropguys was a positive one! Thank you for the kind words — we’re happy you enjoyed the products and service.
— The Dropguys Team
They were great and fixed MY error.
Great product and great customer service.
9 January 2026
Unprompted review
Reply from Dropguys
Hi Phil,
We’re so glad we could help fix the mix-up and that you’re happy with your Dropguys products! Thanks for sharing your experience.
— The Dropguys Team
Prompt and helpful response
Prompt and helpful response. Solved problems with minimum of fuss, even when it was customers error.
8 January 2026
Unprompted review
Reply from Dropguys
Hi there,
We’re glad we could help and make things easy, even when the hiccup was on your end! Thanks for your kind words.
— The Dropguys Team
When I ordered my case and the screen…
When I ordered my case and the screen protector, I was pleasantly impressed that I was kept abreast of where the product was during the shipping. They kept me informed and I really appreciated that. My products got to me on time and a day early. I am loving my case and the screen protectors. I definitely would recommend Drop Guys to anyone wanting to get their cases. The prices were reasonable as well.
5 January 2026
Unprompted review
Reply from Dropguys
Hi Emma,
We’re so glad you’re enjoying your case and screen protectors! Keeping you informed throughout the shipping process is important to us, and we’re thrilled everything arrived early. Thanks for recommending Dropguys!
— The Dropguys Team
The product is stellar
The product is stellar
The communication and shipping was exceptional and lightning fast
7 January 2026
Unprompted review
Reply from Dropguys
Hi Andy,
We’re thrilled to hear you’re happy with the product! Fast communication and shipping are priorities for us, and we’re glad it made your experience stellar.
— The Dropguys Team
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