DrMediSpa Reviews 351

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and knowledgeable approach, making them feel comfortable and well-cared for. The service is frequently described as excellent, with many appreciating the detailed explanations, personalized treatment plans, and the natural, classy results achieved. People also highlight the positive user experience, noting the efficiency, ease, and the overall supportive environment of the clinics. However, some customers also noted issues with customer service, particularly regarding communication and responsiveness. A few reviewers felt their concerns were not fully acknowledged or were handled dismissively, leading to frustration. There were also isolated instances where individuals reported dissatisfaction with treatment outcomes, and concerns about the effectiveness of certain treatments were not adequately addressed.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and caring... See more

Service

Clients share positive opinions on service, highlighting the incredible care and attention to detail from... See more

Product

Reviewers mention positive feedback about product. Customers appreciate the high-quality products and... See more

User experience

Users describe positive interactions with user experience. Many customers report consistently outstanding... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Some customers praise the kindness and reassurance... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had a skin consultation at Dr Medi Spa Knightsbridge, and the experience was excellent from start to finish. I was made to feel comfortable right away by the welcoming Mariana who was m... See more

Company replied

Rated 5 out of 5 stars

I have been using Dr Medispa for a number of years now for various skin and hair treatments prior to their expansion. All staff are very approachable and attentive. The environment is very friendly,... See more

Company replied

Rated 5 out of 5 stars

First time visiting the clinic in Loughton, was extremely happy with my experience! Dr Shah and Lucia were so welcoming and made me feel comfortable straight away. The way they work as a team to offer... See more

Company replied

Rated 5 out of 5 stars

I was pleasantly surprised my this company. I was very nervous to get masseter Botox to help with tension and migraines as I don’t like needles and have never done anything like this before. The 2 con... See more

Company replied


Company details

  1. Plastic Surgery Clinic
  2. Laser Hair Removal Service
  3. Medical Clinic
  4. Medical Spa
  5. Skin Care Clinic

Written by the company

Dr MediSpa is devoted to supporting your complete wellness. We provide a broad range of cosmetic options for both men and women, including surgical and non-surgical treatments, to rejuvenate and enhance the natural beauty of your face and body. From our sleek, contemporary clinics in Loughton, Essex, Marylebone and Knightsbridge, London, we offer cutting-edge cosmetic and aesthetic treatments tailored to your needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

351 reviews

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Replied to 50% of negative reviews

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Rated 5 out of 5 stars

My consultation was really good

My consultation was really good, I found out few skin care tricks and leveled up my skin care.
I really enjoyed being in this beautiful clinic, I was happy there was no rush and all my questions have been answered.
Anna explained how to use their skin care, and I will definitely come back for facial. so far I like my skin after those products

26 April 2022
Unprompted review
Rated 5 out of 5 stars

5 star service!

"Grace was amazing - she answered all my questions and more without glossing over the nitty gritty. I can’t wait to book my treatments!”

4 April 2022
Unprompted review
Rated 5 out of 5 stars

My skin is coming back!

"Since I moved back to London, my skin had been acting up. All the things I used to use and do back in Lagos weren’t working, I decided to try something new and came to drmedispa. What Grace recommended for me to do is working tremendously, starting with the mandelic acid peel session to help reduce skins sensitivity. I have not had a breakout or a flare up since my first sessions, I’m quite happy and looking forward to my next session. I don’t wear make up anymore like I did when I was in Lagos, my skin is coming back!”

29 March 2022
Unprompted review
Rated 5 out of 5 stars

"Great Experience"

"Staff were very welcoming at Dr Medispa Loughton. Alice was very knowledgeable with regards to my skin needs and treatments available to me. I felt very reassured knowing that the staff are highly qualified and have lots of years experience .”

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing

so far.

Always great to have a consultation with Alice!! She's always pleasant and communicates really well.

11 February 2022
Unprompted review
Rated 5 out of 5 stars

"Always made to feel very welcome and…

"Always made to feel very welcome and at ease at DrMedisSpa Loughton. Dr Somji takes time to listen to my needs and gives excellent advice. The treatment I have received has been nothing but amazing. It has taken me years to find somewhere that ticks all the boxes ✅”

3 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent clinic

far.

"It was good to be back at Drmedispa yesterday for the first of my maintenance treatments with Kat. As always, she was friendly, knowledgable and informative, and I feel completely safe having my treatment with her. Backed up by the helpful and efficient girls at reception, they certainly deserve their recent award.”

31 January 2022
Unprompted review
Rated 5 out of 5 stars

"Alice was lovely

"Alice was lovely, attentive & professional. She performed my treatment with care. I will never go anywhere else for any aesthetic treatments.”

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Olivia was wonderful

Olivia was wonderful. Really helpful, explained everything thoroughly whilst also managing my expectations as to the results I can expect from treatment with the ipixel laser. Would highly recommend.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

All staff are really pleasant and professional. I always feel confident when attending appointments. The staff I talk to are always ready to listen and advise.

13 January 2022
Unprompted review
Rated 5 out of 5 stars

Best of the best

The staff are beyond lovely and I have told all my mates about Dr. Medi Spa.
Honestly I can confidently say I have found a clinic that I can stick with for years to come. Thank you for existing!

30 December 2021
Unprompted review
Rated 5 out of 5 stars

5 Years at Dr Medispa

I still remember my first appointment with Dr Somji at Dr Medispa some 5 years ago. The first thing that struck me was his personality: he was totally professional and knowledgable, but at the same time he was friendly, genuine and so trustworthy. The whole team are incredible. Ellie, Alice and Rachel are a few I have seen the most of and they are no longer just amazing beauty therapists, but I’d also like to call them my friends. I am so pleased with the results we have seen for both me and my daughter. They really do look after us and think about which options are actually best to go for.
We wish them all the very best and we couldn’t recommend them more.

21 December 2021
Unprompted review

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