REVEL | Renting de Coches Reviews 

Proceso simple y ameno, se agradece enormemente la gestion de Jorge. Muy recomendable.

Today I was awaiting delivery of our Revel car (6 weeks after signing contracts).
The car never arrived, so I messaged the delivery driver (who had messaged me earlier in the week). He told me Revel had cancelled the delivery with him without explanation and they should have emailed me to explain the reasons.
Our current lease car was returned today so I’m now without a car and Revel ghosting all my attempts at communication.
I called twice, had the phone put down on me and the second I was promised a callback straight away. Never happened. I sent multiple WhatsApp’s to the customer care team... complete silence.
My children both needed collecting from school, I had to order a taxi for a half hour round trip. I explained this to Revel.. still no reply.
I have spent the evening attempting to get in touch with Revel but every message is being ignored. They honestly do not care at all!
I’m now in a position where Revel have taken my money, but I’m left with no car and absolutely no idea on if or when this will be rectified.
I understand issues occur, but to be ignored all day without any explanation or reassurance is appalling. I have no idea what to do or who else to call.
Before I signed contracts, Revel were amazingly responsive and I felt so confident in using them. Right now I would suggest avoiding this company at all costs!!

UPDATE:
7 weeks on.. my car was finally delivered 6 days ago.. and it was completely damamged!!
For context - the 6 week delay on my car being delivered was due to impact on the front bonnet of the car causing damage. Revel told me the car was going into Mercedes for full repair and a service.
Over 6 weeks later the car is delivered to my home and there is a huge dent in the front bumper (so the repair was was never done - where has the car been for 6 weeks?)
The windscreen was also cracked, there was damage to the drivers side door and the car was absolutely filthy inside and out.
When we switched the car on, the ad blue was empty, no screen wash, and error message about a recall and a message saying the car was 129 days overdue a service!
I literally could not believe this was happening.
I tried to contact Alex at Revel (who made contact after my initial post on TrustPilot and he has since ignored all of my emails and texts. Please note, Alex assured me he would be my main point of contact going forward and would be with me until everything was considered complete.
I’m now in a position where I cannot drive this car due to the error messages. I have asked Revel to organise the car going into a local garage for all repairs but again, these are all being ignored.

Please do not use this company. There is no honesty or transparency and they will simple ignore all efforts at communication. There is zero consideration for the customer. The negative reviews on this site paint a very accurate picture of this company. I honestly wished I have never left Bipi. Avoid Revel!

Sofia is helpful and patient

1 star is already generous.

My delivery was officially confirmed. Based on that confirmation, I returned my previous vehicle. On the scheduled day, the car was not ready at the dealer and I was not informed in advance. I was left without transportation and unable to go to work.

Despite not receiving the definitive vehicle, a “pre-delivery” charge of €326.23 was generated and billing was activated. At the same time, I was asked to pay €343.33 in advance for a temporary car.

This means the system was prepared to charge me before I even received the car.

The issue was clearly internal miscoordination between Revel and the dealer, yet the financial burden was initially shifted onto me.

Customer support do not replies, but the operational management and billing activation process are deeply concerning.

Confirming a delivery date and failing to deliver without prior notice — while activating billing — is unacceptable.

1 estrella es incluso demasiado.

Tenía una fecha de entrega oficialmente confirmada. En base a esa confirmación devolví mi coche anterior. El día previsto, el vehículo no estaba listo en el concesionario y nadie me avisó con antelación. Me quedé sin coche y sin posibilidad de ir a trabajar.

A pesar de no haber recibido el vehículo definitivo, se activó la facturación y se generó un cargo de “pre-entrega” de 326,23€. Además, se me solicitó el pago anticipado de 343,33€ por un coche temporal.

Es inaceptable activar cobros antes de la entrega física del vehículo.

El problema fue claramente una descoordinación interna entre Revel y el concesionario, pero el impacto financiero intentó recaer sobre el cliente.

Muy mala gestión operativa y administrativa.

GOOD SERVICE

Aaron helped very much! Everything was clear and easy, and the experience was straightforward, Aaron was very very helpful and completed everything with no problems

Everything is all right.
One issue to make better is the service on Whatsapp they almost never answer.

We have leased a car through revel for the first time and we are impressed so far with the service we have received. Sofia was extremely helpful through the sign up process helping us along the way and making it very personalised. Although we had an issue with the initial delivery date of the car revel we’re very quick to rectify and ensure the problem was fixed very quickly. The car is fantastic. Brand new with great spec.

Jorge was very helpful throughout the hiring process. Very knowledgeable and speedy responses to get me to the end. A great experience, looking forward to the new wheels

Rented a hybrid car from them for a year, the car had a battery problem or a starter problem, the company just ignored the problem. When it was the end of our contract and time for them to collect the car, it was just dead, they didn't want to collect it ignoring the end of contract and tried to continue to charge us for it! Unbelievable! We were furious! My husband was calling and writing day and night to make them collect the car, the one we are not responsible anymore. No one is responding, we're going to take serious measures like calling the lawyers because it's not okay.

First they accept me, I sign the contract. than for next two days I have to send additional documents( don't know why if I was accepted and contract was signed.)than they ask me for international license for which I had to pay to reject me at the end. like ...? So first accept and signed contract mean nothing? What about 50€ which I had to spend because they ask for it? Don't mention that everyone provides different information.

I signed a contract with Revel back in August and they said I'd have the car by October. It's now January and still nothing. In the meantime I've spent thousands on hire cars and hours attempting to contact them. Their initial sales team responded immediately to all queries and were almost hard-sell in their approach, such was their enthusiasm. Unfortunately, once you sign they stop answering messages and emails, and hardly ever answer the phone (and even when they do they can never resole anything). I have lost all confidence in this company. There is no way I want a 3-year contract with a company that leaves you in limbo for months on end with zero communication. I can see there being big problems if I ever have an issue once the car is actually delivered. Steer clear if you want to save yourself a lot of stress and inconvenience.

I had an incredibly frustrating experience with Revel. I went through their entire process, including the income verification and document checks. My application was fully approved, and the car was explicitly promised to me.
After I signed the lease agreement, I waited for two days, only to receive a sudden email stating that I wouldn't be getting the car after all—despite the fact that everything had already been cleared and the contract was signed. The email provided no reason or explanation whatsoever for this sudden cancellation.
Since that email, they have completely ghosted me. As many other reviews here mention: once the paperwork is done, they stop responding to every channel. I’ve tried calling, WhatsApping, and emailing them to get an explanation for this breach of trust, but they refuse to react.
It is extremely unprofessional to promise a car, verify all financial documents, have a contract signed, and then simply disappear without a word of explanation. Do not waste your time with this company – they are completely unreliable and their customer service is non-existent.

After-sales Customer Service is nonexistent. I had a problem that, due to a lack of accessible, up-to-date documentation and incomprehensible administrative efficiency, became a serious issue because I couldn't use the vehicle for four days. Bed careful, and review your contract. My valid contract didn't include the license plate number, and it took four days to receive the updated document from Revel.

Valentina was such a great help to process my reservation. She was so professional and provided me with all the requested information. I would definitely recommend to her to my contacts. I hope this experience would remain as great as it started 😊

Revel must be the worst company I have ever dealt with - they lie about their delivery and refuse to answer any messages. I have waited for over 6 months for a car that they had promised and yet nothing. After reading some of the reviews, it now doesn’t surprise me. Buyer proceed with caution!

This company is disturbingly disorganized and the pinnacle of inefficiency. We should have realized from the start, when we got more than a dozen phone calls and emails from different sales people who had no idea that their colleagues were also calling us, that there are fundamental communication problems here. We are now THREE MONTHS into our contact and I AM STILL NOT APPROVED AS AN EXTRA DRIVER TO DRIVE THE CAR despite having a U.S. and international license. We have had no fewer than 15 conversations with them by phone — and however kind the person who picks up the phone, no one is actually able to resolve anything. It is always about them putting in a note or a request or whatever with the department that handles “verificación” — no name, no director, no one who will answer for the absurdity of why I have not been approved to drive this car in all this time. First they said it was because i did not have residence here… even though they clearly said before we signed the contract that I could drive the car and would have 6 months to get a Spanish license; then I got a residency number (NIE) and the new excuse is that now that I have a residence number, my US and international licenses don't cover me. REVEL should be embarrassed about the experience they provide to customers.

Edit2: Now they already solved all my problems, tahnk you to the Quality Team.

Edit 1: Someone from the Quality Team call me and are trying to negotiate a better xperience w me, waiting for the next steps, to see if I can change the value to 5 starts

I have lost three full days waiting for the delivery of my car with Revel, based on promises that were never kept, and no one called me to provide a reasonable explanation for the delays. It’s unbelievable that when it comes to charging, they are fast, but when it comes to delivering the vehicle, they show a completely inefficient and frustrating management. I feel cheated and disappointed with this company, which I consider the worst car management service I have ever experienced in Spain.

Gabriela from Revel has been an absolute superstar, very helpful and extremely professional. Because of her approach and assistance I will for sure recommend Revel to others.

Thank you Gabriela :-)