Drive Motor Retail Reviews 

Absolutely shocking service, Sold me a car that turned out to be broken and when I asked my next steps they said we'll refund you but there's no more cars for you youll have to look elsewhere baring in mind I traded my old car into them and left me with nothing

Never again!

Great customer service at the WSM branch. Nicholas Spenser was so helpful. Bought a used MG and from start to finish a smooth transaction. Even set up Bluetooth for my phone. Showed me everything I needed to know. Will be going back for a car for my wife if I can change her from loving her Mini 😀 Thanks WSM

Jose Hidalgo , very happy with your help and service

Hi everyone, follow up from my previous post.drive Hyundai at Hessle which by the way got No ratings last time ..my vehicle has now been in the workshop since the 11 th it seems now it is available to be picked up today ..had a MOT on the 11 th passed

Service on the 11 th completed …issues started 3 months in with emissions warning lights coming on been in workshop on numerous occasions to sort this out and a dozen times I have rectified the problem
At my own time and expense..by the way this was a lease vehicle for 4 yrs …the company acknowledged yesterday and they have in the past there is a flew with the 71,72 Hyundai cars with this issue . this is why now I have given the 2 star today for the General manager been honest to my wife ..and for him taking control of this issue while I was abroad ..must also mention again was told they was charging me hundreds of pounds for sorting out a issue which they know off ..the workshop manager I believe was called Martin when I asked him about the bill he said it was my problem because it’s your Car I responded it’s a lease car and there is a flew with the emissions is words I will get back to you …still waiting for is call to me personally to apologise for is manner and obviously blinkered view…if it was me dealing with a unhappy customer and would have looked at the history with the vehicle which had been 4 yrs which was sorted out in the previous 3 yrs with NO charges than to be told there was a massive bill and I will be charged for the petrol which they will use to run the vehicle to get the warning light off …absolutely unbelievable…now my wife has been told no bill and I will not pay for the petrol….this should have been sorted by the workshop manager not is boss

Constant complaints about first service not listed on database. Told car had first service prior to sale. Drive hull lost mg status so couldn't forfill my service pack purchased at sale 3 months to get my money back.

This has Highlighted my first service is not listed on the MG database. Contacted Drive hull to be told I'll escalate to genral manager and he will call you back. Not had one call keep having to chase.

Its a zero from me avoid this dealership once have money not intrested in customer service.

I have a genuine question regarding the tests done on my car prior to purchase, this question has been ignored by the Manager Chris Linham repeatedly.
I have not been rude or accused him of lying. What specific tests are carried out on Aircon systems as part of the 120 point Drive Vauxhall pre-sale checks.
This matter has been ongoing for nearly 6 months

If I could give this company zero I would.
You can never talk to anyone at the Hull branch as your main call goes to a call centre, To be fair to the people at the call centre are very nice but this is where the problems start. Purchased a brand new Hyundai car in March 2025 and I have been sent a reminder that my service is due, 15th Sept 2025, Only thing is it is not due while the back end of Feb 2026, Tried calling and never got any call back two times. Now going back to Reid Hyundai in Grimsby at least you get an excellent customer service. As for Drive, needs to look at directing the calls direct to the franchise and do away with the call centre.

Love the car, our first Hybrid, and automatic, after sales service, they state they are very proud of good customer service, but the actions don’t live up to the statement, if you have anything , you think is wrong with the car, they’ll investigate, if nothing found you get a nice bill, a bit of plastic trim broken , warranty doesn’t seem to cover that, where as KIA , job done , no bother, I filled in the, after a visit survey, saying not to pleased, they say, a person would contact me, still waiting nearly 3 weeks later, would I use them again, very much doubtful.

We purchased a hyundai i10 n line from Scarborough. Excellent communication from start to finish. Aaron Scott was our dealer, he sent a video to introduce himself and to show us the car we wished to purchase. Transaction was straightforward and we collected the car two days later. Would highly recommend. We were warmly greeted and staff were friendly and helpful.

Would leave zero stars if possible - poor experience with Stockton. Agreed to deliver car on flatbed but arrived driven with excessive mileage added and litter left inside. Worse still, car was delivered with an empty fuel tank and it cut out 20m from the delivery address. Rude GM (Dan), whose approach seemed to be that, as I had apparently got a good deal on the car, genuine issues could be ignored. Agreed to take car back, and then took seven days to issue a refund. GM apparently unaware refund was outstanding, despite having been sent a number of emails. Appalling.

From the start the salesmen were extremely helpful and knowledgeable. Kevin was great explaining, giving advice and had lots of knowledge about different models. He carried out all aspects of the sale , clearly and smoothly. Thank you.

Very good service
Jose Hidalgo was very professional and made me feel a ease and not overpowering.

My experience at Drive MG Weston Super Mare was very good. The car I have purchased is just what we need and wanted. Neil at MG was very friendly, helpful and knowledgeable about the car I purchased. Explained everything thoroughly during the process to buy the car. Would highly recommend.

Sales man Shaun Belt made everything so easy, he went the extra mile to get me my new car. Thanks Shaun 👍

From the minute I met Gaynor the Motability rep I could tell I was in good hands. She was very informative and knowledgeable on my vehicle of choice. Gaynor shone through as a people person and was more than happy to take my questions and answered them fully. I would have no hesitation in recommending Gaynor and drivemotorretail to anyone.

Karoly Kecskes Sales Executive at drive provided excellent service with good communication throughout the process. We were very happy with this experience buying a used car.

Jose Hidalgo from Drive Ipswich ,
Wonderful service from Jose Hidalgo at Vauxhall. Insists on everything being spot on and tge customer definitely comes first with him. Well done

We were buying a Jag. We sat in it inspected it. The salesman drove our car we were sitting in the dealership going through figures ready to buy. Then a salesman who had watched the whole thing as we were the only ones in came up and said we’re the keys I have sold it. What he really meant he rang a customer who had take 2 days to decide to accept the part ex price up and told them if he didn’t put a deposit on it it was gone. Sales manager hide in his office and the other salesman ran into the other room leaving our guy to explain it to us. E-mailed them to complain not even a sorry. Flipping awful company. No scruples. Would buy a pint of milk if them. Diabolical.

Took my VW Tiguan into drive vauxhall Leamington Spa due to clutch issues (pedal was sticking and sometimes stuck to the floor which i had to lift up with my foot, occasionally i couldn't select a gear) took the car back to vauxhall because that's where i bought the car and also had an extending warranty from them, they supposedly checked the car and took for a test drive and said they couldn't see a problem with it, i said fair enough I'll see how it goes in the next few weeks, over this time the clutch got steadily worse again with the same issues, so i took the car back to vauxhall again, left the car with them with the clutch pedal stuck to the floor, they checked the problem again with a test drive and inspection on the ramp, they admitted the pedal was stuck to the floor and reckoned it was okay after that and there were no leaks, that rang me back and said they had no idea what the problem was and suggested it must be a problem peculiar to VW, initially i had to pay an inspection fee of £110 plus vat which I agreed to because i knew there was a definite problem and I'd be reimbursed through the warranty, so that was a load of money wasted.
I took the car to an independent garage and they found the problem within 30 mins (clutch master slave cylinder) so why vauxhall mechanics couldn't find the problem is just baffling, i can only assume they couldn't be bothered to do a proper examination and it was to much bother, it seems they're only interested in doing servicing and finding faults on a code reader.
Having being a loyal customer of Drive Vauxhall for many years i feel totally let down and have no reason to use this company again.

We struggled to find a local garage that could service our Renault Zoe EV but Drive Motor Retail provided an excellent service. We had helpful and honest advice about how long we could leave MOT advisory work. All staff were professional. We would definitely return to them again in the future.