Drive Motor Retail Reviews 

One star as its impossible to give zero. It's fine so long as you never need to deal with the parts/servicing department for more than one day at a time. Timeframes don't appear to be a concept they understand and everything seems to be on a day by day approach hoping that a part arrives(now been over a week of this and all they can tell me is we dont know when the part will arrive(a part that is common to peugot, citroen, Vauxhall and toyota). It also seems they have no ability to provide courtesy cars which would at least mitigate the delay

Jose Hidalgo ,
You could not have a more helpful, knowledgeable and friendly sales executive. He made my first motability experience most enjoyable, and we even had a laugh along the way. He was very patient and understanding and would highly recommend him to others for his service.

I can't fault the process up until the point of sale.
After the sale, I had to do considerable chasing and was always needing to be proactive. There wasn't any proactivity with comms on the part of the sales team at all.

Staff were always apologetic and polite and did work hard to resolve issues however, I was told on multiple occasions over around 3 weeks: "sorry we've been busy" when I asked why I haven't had an update.

The car is as expected and we're happy with the purchase. But the attention to detail and post-sales care has been abysmal.

Huge shout out to the sales guy (I think his name was Rob) who went out of his way on his day off to complete the delivery himself though - that was an above and beyond moment.

We were promised that the car mats for our Leapmotor T03 would be forwarded on to us as soon as possible. Six months on and we are still waiting despite the salesman and his manager promising to send. Very disappointing.

Jose Hidalgo,
A pleasure to deal with Jose . So helpful and friendly from start to finish . Thank you .

I found the staff at drive to be really friendly, welcoming and helpful. I felt really well looked after by Adam, Adnam and Jose. Jose kindly drove me to the post office so we were able to tax my new car. I’m so happy with my new car, thank you all for your help.

bought a brand new vehicle from their Bury St Edmunds branch, has done less that 1000 miles and broken down twice with serious faults, have had to contact vauxhall to reject the car but this dealership aftersales have been terrible and dont even understand the law...NEVER BUY A CAR FROM THESE PEOPLE

Purchased Seat Arona, dealt with sales rep Carl Boothby at the Hessle dealership. The car was advertised at a very competative price compared to others in our local area, arranged a viewing and was impressed with the vehicle, price and sales person. Carl has been very informative, knowledgable and very pleasant, no hard sale and has been a pleasure to deal with.

Jose Hidalgo, The service has been amazing from start to completion, and customer service is amazing, and we have had all the support and information given needed, incredible service and would highly recommend this Sales Representative to others.

Absolute shiesters.
If I could give minus stars I would.
Took my MG Cyberster in for a 1st service. Dropped it off at 10.30am. It didn't move until 3pm (mg app alerted me). Got the call to collect it by 4pm. Done just over 1,000 miles, needed no work whatsoever. They charged me £359!! No battery checks recorded, nothing. When I queried the price, they said it's because "it's a prestige car". Absolute joke! I've had audis, bmw's and never been ripped off like this.
I rang sandicliffe MG Loughborough, gave them all my car details & they quoted me £164.90. Less than half!
Checked the owners forum, nobody has had such an extortionate charge. Have raised a complaint, which I've had to chase, & got nowhere. If you have an MG Cyberster in Leicester, do yourself a favour & go to Sandicliffe Loughborough. Half the cost, (literally) and ten times the customer service. Will be going to the ombudsman with this.

I arrived yesterday with my Vauxhall Mokka GS to have it looked at and valeted and there were no parking spaces and all the disabled bays were blocked off by vehicles parked across them in front of the show room so both me and my Mum who are disabled had to struggle to walk all the way from the other end of the car park and when we got inside we told the staff about their poor parking situation and then when we returned to pick the vehicle up in all fairness to them they had unblocked it and we were able to park in the disabled bay so thank you for listening to us also you did an amazing job valeting my car it looks brand new I just need to get a scratch out near the left headlight that I did at my care home when someone blocked me in and I was trying to get out. Overall Vauxhall Drive in Leicester are very good and I get on well with Katie who works there as well she’s lovely.

The car was paid for, but upon collection the cleaning and valeting was poor, service book not stamped, towing eye missing and the salesman, wouldn't give me any documentation pertaining to the 120 point check and the first year service. Worst of all I was told a new 12V battery had been fitted – but when I got home and looked I found a so-called new battery and its retaining bracket covered in a thick layer of dust, the sort of layer of dust you get build up in an engine bay over the course of the car’s eleven month life, this evidenced that no-one had even touched the battery, let alone re-newed it. I supplied photos of this, expecting to be told that they had indeed forgot to fit the new battery, but was repeatedly told that because the paperwork said a new battery had been fitted, a new one therefore must have been fitted. I took the car back in and was treated to top class BS by service manager, Neil Liley: the thick layer of dust was caused by the recycling plant next door during the 12 days the car was in the parking lot during a spell of mild, unwindy summer weather (I checked the weather for this period). So do hundreds of cars in their parking lot suffer on a daily basis from exposure to unprecedented levels of pollutive dust on a scale that would seem illegal! Mr Liley was also deeply unfriendly and hostile, mistaking me for an easy target for his intimidation tactics. A technician tested my 12V battery and all was ok with it. To me, the thick layer of dust on the battery and its bracket, the same as throughout the engine bay, means that it was the original 11 month old battery in the car and still in good condition, as would be expected from such a battery of that age. What was going on, I don’t know. Why book out a new battery for my car then not fit it? Was it some sort of error or scam? It then took Mr Liley two weeks to send me the paperwork he said he would and this only after I chased this up by emails, did a personal visit again and contacted the main manager, Mr Goodfield, with whom I had a less than friendly email exchange. Along with the paperwork sent by Mr Liley, he thought it appropriate to have a final dig with quite a sarcastic email.
Drive Motor Retail Ltd – I am more than happy for you to contact me about all the shenanigans above at your Weston-super-Mare branch, I have emails and lots of photos to support that the 12V battery on my car is not the new one booked out on your paperwork.

Of all the many car dealers we have dealt with over the years Drive Nuneaton is by far the worst company we have bought a car off, at first the sales team were great and friendly, we signed the contract including a ‘Ceramic coating’ for £700 we were told this was a proper coating where the car would be prepared properly then protected. They had the car for just over a week before we collected the car, on collection the car hadn’t even been washed properly if at all, sweet wrappers and dirt still inside the car, if it hadn’t of been pointed out they would of let the car go, they blamed the valet company and agreed to take the car back when their own valeter returned from holiday, again picking the car up it didn’t look as a car should for a £700 valet, the manager stressed, ran around the car with some t-cut and a white touch up pen, considering there was a complaint in place they still didn’t fulfil their commitment, this is also compounded by having no correspondence from them keeping us up to date with any progress, they have agreed to refund the cost of the ceramic coating but this is the least they could of done considering the time spent chasing them and yet no real apology an absolute disgrace really, and to top it off the finance for our part ex car was settled late so we were charged another payment

Bought my new car from the Stockton branch. Peter couldn’t have been anymore helpful. He explained the whole process brilliantly. If your looking for a new car I can highly recommend talking to Peter.

Terrible they have allegedly carried out work on my car without my consent they don’t phone you back when you ask

Terrible customer experience with the service department. Slow, non responsive, never phone back when they say they will. I had to wait nearly 3 weeks for someone to look at my peugeot as the only person who could works part time and had just commenced 2 weeks holiday. Happy to sell me a warranty though.
Lost my service book & manual. Avoid, and certainly don't bother spending money on a warranty

My partner and I came in Monday purely to browse at cars until we had an idea of what we wanted to purchase, we were greeted by Danny, who was very friendly and knowledgeable of the vehicles. We ended up test driving and leaving that day in one of the cars and do not regret our decision for a second, thank you Danny!

My 2 year old MG broke down, AA called, the car needed to go to a main dealer for investigation. Drive North Bristol told AA that they would NOT accept the car and wouldn't do so for another 3 weeks! How appalling. I will never use this company again. The car had to be towed 18miles to Bath, MG Islington Motor Group, who were more than happy to help.

Jose Hidalgo, was very helpful and very attentive, I am very happy with how today went as he really helped me understand everything and he done a good job.

Absolutely shocking service, Sold me a car that turned out to be broken and when I asked my next steps they said we'll refund you but there's no more cars for you youll have to look elsewhere baring in mind I traded my old car into them and left me with nothing

Never again!