Drive Green Reviews 

Trying to spend nearly 20 thousand pounds with this company and they couldn't be less interested. It's like I'm begging them. After reading some of the other reviews I'll keep my money.

I would not recommend Drive Green and would go as far as to say they should be avoided.

We arranged to purchase our first EV from Drive Green and as you could imagine we were very exited. We arranged pick up a week prior to the date we wanted to collect and paid in full, everything appeared to be going smoothly. I was in contact leading up to the pick up and there were no issues raised. Part of the deal was that the car would have a new MOT and two front tyres replaced.

Pick up was arranged for 1200 and my wife travelled by train from our home as we couldn't drive there. On arrival they were not aware of which car she had come to collect, and after giving them the registration she was told that the car was not ready and that the 2 x tyres may not be fitted as the wrong tyres had been ordered/delivered. We were offered 3 courses of action

1. They offered a hire car to return home excepting us to return in a week to collect the car!
2. Wait around until 3 o'clock however there was no guarantee that the tyres would arrive.
3. Collect the car and pay for the tyres to be fitted ourselves and then wait for Drive Green to refund the cost!

All of these options would ensure that the burden of their errors was firmly placed on us the customer!!

When i spoke to Drive Green about the issue i was met with indifference and a lack of understanding, the blame was clearly placed on the tyre firm (not Drive Green despite them having over a week to ensure the pick up ran smoothly). Having spent over £15000 i expected a far better level of customer service.

The overall attitude and service was extremely poor, i was met with negativity and basically told that if i was not happy then i could cancel the purchase.

In the end we decided that the only course of action available to us was to collect the vehicle and arrange to have the tyres fitted at a reliable garage near home. To add insult to injury we have to pay for this first and then claim it back from Drive green!

The team at Drive Green were extremely helpful and responsive when it came to buying my first EV. They were very honest and upfront about the condition of the vehicle as you would expect from an ethical company. There was a refreshing lack of a hard sales pitch which one can find at more corporate dealerships. Their finance rates are also better than most dealerships. A positive experience all round.

I had planned to replace my previous EV and had looked on several sites but was undecided. I visited Drive Green and after talking with the Staff settled on testing and Eniro. The Car was in very good condition and I decided to purchase it. From there the process was flawless and it was nice to pick up a valeted and fully charged car

As a new one to EV I got what I wanted. First a walk around the car park looking at what was available and what suited me. An excellent conversation with Reece about pro and cons of various types then a test drive of a good few miles more talks with Reece and then home to think. Decided we needed the next model so back to Reece another test drive and Bingo.
Getting home there where a few faults that developed through my ignorance these where quickly sorted out to my satisfaction.

A great experience buying my first EV. I went to drive green on recommendation of a friend, and have been really happy with the experience of viewing, buying, and collecting the car. I mainly worked with Dan and Reece throughout the process, but everyone I ran into in the office was lovely, including some other customers who were happy to share some honest experiences with EV ownership with me.

Viewing process was easy and relaxed. Dan was able to direct me to something that I had not planned on looking at, but was much more suited to what I like in a car. I test drove two vehicles, but felt no time pressure and was offered to look at anything else before I left. This was probably due to it being quiet, as I did return with my partner on a Saturday, and the place was much busier, but I still felt no time pressure, and was given the time to see and ask what I needed.

Payment was mostly easy and straightforward on the website. I had an issue with the deposit, but after texting Reece, he gave me a call back to pay over the phone. Collection was equally easy, and the car was handed over to me in a well presented state.

I really can't fault the experience. I never felt any pressure, any rush to get the payment done now now now. I had no negative experiences as noted in some of the other reviews. Would happily go back for my next vehicle. Thank-you, Drive-Green!

We contacted Drive Green to book a test drive of an e-Golf that we'd seen on their website. When we arrived for our appointment we had a look around the car, showed them our driving licences, and took it out for half an hour.
This was our first experience of driving an electric car and we were immediately sold - we put down a deposit and came back to collect it a couple of days later. The car had been fully charged and valeted so it was in spotless condition and ready to go.
We're very happy with our purchase and would recommend Drive Green to anyone looking to make the switch to an EV.

Initially delighted with my purchase from Drive Green however, 2 months after purchasing my Nissan Leaf I am left with a non-moving car on my driveway. A bit of googling and my partner and I suspect (but don't know) that the problem is the 12v battery. Phoned Drive Green, nice chap said 'sounds like the 12v, where are you, we'll try to get someone out to replace, let me ask Reece to call you back'. Waited 4, hours for a call back, called again, waited another hour called again. Finally spoke to Reece and was told that 12v batteries are consumables and not covered under the warranty that I signed. I pointed out that I don't know this is the problem, the response from Reece 'we can have a look at it but you'll have to get it here'. At which point I said it doesn't start how? Basically not his problem, I signed the warranty. I told him that the person that I had spoken to that morning had suggested that they would be able to come out to me and replace, Reece told me that they 'wouldn't have said that', basically accused me of lying! More than disappointed at having to fork out more money and time to try and work out why my car doesn't go and get it going (hopefully). Whilst I admit that I was cross, firm but polite on the phone I found Reece's attitude uncaring, dismissive 'not my problem' attitute.

Lovely people, great trustworthy car!! Would happily use again

I didn't think I would write this review as the website and everything looked great. BUT, from the start Reece never really was interested or phoned back. I wanted a Polestar and wanted to check it had the Pilot pack, he told me it didn't eventually. I called Polestar who told me it did and I rang him back and we chatted things through. He was really pretty rude, his tone was not nice, however I carried on as wanted the car, was happy to pay the asking price too. I wanted to reserve the car to which I was told it was a £500 NON refundable deposit. This is something I have never heard of. I understand you have to go to view the car if you wanted the deposit back which I was going to do. It was a 2hr drive which was fine but what if I find something that I was not happy with. Reece was having none of it, his tone was so uninterested. Still I wanted the car so agreed. .....I went to his website to pay as that's where the deposit is paid and they had put the car up £1500, I called again to speak to Reece who eventually called back in a mood and mentioned it. The Autotrader ad was still showing the original price. He told me they had put it up as the car had the Pilot pack. I tried to discuss it with him and he just hung up.
I emailed them and CC'd Richard the Owner who looks really nice on his videos no reply, left it a while and emailed again....nothing from anybody!
Trust me they really do not care, if you had an issue after purchase they would do nothing. There are enough bad reviews for you to really do your checks before buying a car from them and do not be fooled. Maybe Reece was having a bad day but his attitude to the customer and creating what their website says is very poor.
My advice steer clear

Great purchase, lovely car and good service. Drive Green arranged delivery for me and we are really happy with the car we bought.

Bought a Hyundai Kona from Drive Green. Loved the relaxed approach they took - no hard sell and we rocked up, went for a test drive and buying the car was easy. Delivered once it had been given its MoT. All very smooth and easy and great being able to see just second hand electric cars.

I appreciated the walk-around video of the car which gave me confidence to place a deposit and make the 90 minute journey. The battery certificate was also reassuring. Despite having an appointment, they were busy on arrival so had to wait 15 minutes or so, which I spent checking out the car inside and out. But then I got individual attention and the transaction was smooth. I’m loving my EV and we’re now a two-EV household!

We're disappointed in the customer service we received. After traveling down from North Wales by train and staying overnight in Bath we were phoned that morning to say the only 'slot' available was at 09:30 that morning. This was despite us saying we weren't sure what time we could be at their showroom as we needed to catch unfamiliar buses.

When we did arrive we felt they wanted us out as quickly as possible and seemed reluctant to provide a test drive.

The Type 2 cable they supplied appears to be faulty but as they haven't or won't return my email I bought another.

Received the V5 today and found they registered it my name not my wife's despite her name name being on the forms.

I wouldn't use them again based on the poor level of customer service.

DO NOT BUY AUDI - RE20 YFA from these guys.

When I purchased the vehicle back in June 2024, it was advertised at 12,000 miles. However when I got the vehicle it was over 16,000. I questioned myself and wondered if I had read it wrong. However, after a long battle trying to return this car, due to software issues, it’s not back up for sale at 16,900 miles when I know the car has 22,000 miles on it.

Anyway, After attempting to set up my Audi app and MMI on the first few days of picking the car up, it became clear that there was an issue and I first contacted the Audi support team via phone call.

After my 3rd call with the Audi support on the phone, I was given a reference number and was informed that I should take the car to my local Audi garage to be investigated. I immediately rang Drive Green to explain this. Reece Cleverly (Sales Manager) was extremely cooperative and nice about the situation, suggested to get the car in and made me feel confident this issue would be resolved once we knew the problem.

I rang Audi after this conversation with Reece and booked in. The nearest appointment available being the 1st August (5 weeks away). I informed drive green of this and we waited.

1st August

The car went into Audi and explained the issue to them. Explained below.

Main Issue - Software - Location Services - The vehicle will not connect to my Audi app. When on the user settings on the MMI, I cannot access the user management. Tried everything on the phone with the technical team before they advised to get the car in.

Also, the SOS button is red and not green - which the technician on the phone said was an issue.

Navigation also doesn’t work, says you are off road and often comes up with messages that you’re crossing the border of foreign countries.

Audi told me all 4 tyres were over 70% worn and I hadn’t even drove 1000 miles.

There is a clicking/vibrating/rattling sound coming from the centre screen. Maybe this is the issue with the software/location if something is loose (see video).

Reece reassured me at first that this issue would definitely be resolved, until it came to them paying any money.

Also, Due to the software issue, I cannot link the car with octopus energy and get the EV tariff we need. This was making it costly to charge.

Audi could not find out what the issue was and after 2 hours of work claimed they needed much longer. Drive Green then wouldn’t let me return the car unless I PAID AND FOUND OUT WHAT THE ISSUE WAS DESPITE AUDI EXPLAINING THERE WAS AN ISSUE.

I had to pay £600 in diagnostic work to prove there was in an issue and after 6 months of battling and getting the finance company involved, they eventually accepted rejection of the vehicle.

It has cost me hundreds and left me massively out of pocket. And shock, they are claiming some damages to car on return and suddenly the car is back up for sale immediately in ‘stunning condition’.

Also, the images advertised are old , as you can see the dash says May 2024. Please do not buy this car and go through the same issues as me. They say the car has 200 miles of range but realistically at 80% charge you get about 100 real miles.

Highly recommended. We purchased our first electric car from Drive Green in 2024 and have been so happy with it! The customer service we received was excellent and the staff are very knowledgeable. As this was our first electric car we were a little nervous about making the transition to electric. However, the staff were able to answer all our questions helping us to feel we had made the right decision. They were also able to advise on a suitable car charger wall box for our home and help arrange the installation! We will definitely use Drive Green again if we decide to purchase another electric car in the future.

My wife and I have purchased 2 EV's from Drive Green and on both occasions the serive has been excellent, the staff friendly and knowledgeable, and we have been very happy with both vehicles.

Highly recommended if you're in the market for a used EV.

Great experience at Drive Green.
Reece was super helpful with recommending and advising what EV would suit me. The range of cars was great with all shapes/sizes available. Charging solutions were discussed with charge points on offer to buy and take away which is great and takes the hassle out of researching what charge point i would need. Great experience all round and would highly recommend.

This year, we’ve switched both cars, from petrol and diesel respectively, to electric, my wife’s in Feb and mine, late Aug. The service we received from Reece, Dan and Haywood (@ Drive-Green, Emborough) was excellent, from start to finish; an overall, very positive experience. There was absolutely no pressure, nor corny sales pitch. What we did get, was a straight forward, transparent process and great advice, which was very welcome as we were new to EVs and especially me, as I thought the furthest step change I could go to, was to a PHEV. We were really surprised that we were able to part-ex our normally aspirated cars and then that the price on each, was so competitive, on both cars (compared to the equivalent-ish normally aspirated cars that we were initially considering). The Site offers a substantial range in terms of size, brand, range and price and we’d have no hesitation in recommending Drive-Green to anyone.

We recently bought an electric car (EV) from Drive Green. We are very happy with the car and with the advice we had in choosing it. We didn't know where to start with that. Their advice and support made it all possible.