Dreem Health Sleep Clinic Reviews 

204
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff for providing clear explanations during virtual appointments that make the entire process easy and convenient. People deeply appreciate the comfortable at-home sleep testing process, noting that virtual consultations are smooth and the supportive care received throughout their health journey is truly exceptional. Some reviewers were not happy with post-test communication, mentioning that emails take too long and responses are unhelpful when trying to resolve issues. Consumers also experienced difficulties regarding missing equipment or unfulfilled prescriptions, leaving them waiting without necessary medical devices or proper follow-up care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as knowledgeable, kind, and... See more

User experience

Customers had positive experiences with user_experience, finding the at-home sleep study exceptionally... See more

Service

Clients share positive opinions on service, highlighting the convenience of home sleep studies and virtual... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that providers are helpful, thorough, and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

204 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(204)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great advice and follow-up

Great advice and follow-up, answers to every question and a very easy to navigate system.

29 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Lauren, thank you for your wonderful feedback! We're glad to hear your experience with our team was smooth and positive. We’re grateful to be part of your journey and look forward to continuing to support you. - The Dreem Health Team

Rated 5 out of 5 stars

Everything was made easy and the doctor…

Everything was made easy and the doctor took the time to listen and explain everything

20 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi there, we appreciate you sharing this with us! We're so glad to hear that you felt supported by our team. Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 5 out of 5 stars

Nikkie Tiwana was really good with helping breakdown what I needed to know.

Nikkie Tiwana was really good with letting me understand what I needed to know and very helpful.

27 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello John, thanks for sharing your experience! We’re so glad the details from your sleep test were meaningful and that Nikkie helped provide you with a clearer picture of your sleep health. Here for you anytime. - The Dreem Health Team

Rated 5 out of 5 stars

Who knew it was this easy

It was easy and simple to take the test.The Nurse Practitioner was very helpful and explained everything very well.

19 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Dewey, thanks for sharing your appreciation. It’s wonderful to hear that you had a great experience working with our team and using our sleep device. We’re grateful to be part of your journey and look forward to continuing to support you!

Rated 5 out of 5 stars

Brandi is awesome!!!

Brandi is awesome. She’s a great listener, explainer and problem solver.
I would love to work with her anytime!

23 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Amy, that's wonderful to hear. We'll be sure to share this with Brandi because we know it'll make her Tuesday! All the best. - The Dreem Health Team

Rated 1 out of 5 stars

Dreem is prohibited from prescribing standard sleep medicine medications (xywav, modafinal, vyvanse, waxix, etc.).

It was very easy to schedule an appointment and my practioner was very knowledgable. My issue is that Dreem markets itself to help people with sleep issues/disorders, Usually, these patients require special medication that often involve meds like vyvanse and adderral. The practictioner made it clear at the beginning of the call that Dreem is unable to prescribe these medications. How can they market themselves as as sleep medicine doctors - yet they are unable to prescribe the very types of medicine sleep disorders require? Again - very nice and professional - but a complete waste of time if you are looking for help with a true sleep disorder.

24 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Taedra, thank you for taking the time to share your feedback. We’re always looking for ways to improve our patient experience and appreciate you bringing this to our attention. At this time, the Dreem Health website does include information about the types of medications our providers can and cannot prescribe. We’ll continue evaluating ways to make this information more visible and easier to access throughout our patient journey. We appreciate the opportunity to support your sleep health and wish you the very best moving forward.

Rated 5 out of 5 stars

Very helpful and explained the results…

Very helpful and explained the results clearly.

23 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Nani, we’re happy to hear that the walk-through of your sleep test results was beneficial. Making sure our patients feel confident moving forward in their treatment is always our goal. Wishing you many nights of restful sleep ahead! - The Dreem Health Team

Rated 5 out of 5 stars

Jack did an excellent job

Jack did an excellent job explaining how to use the apparatus as well as my results.

2 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello Jill, thanks so much for taking the time to share this. We’re so glad to hear that Jack was helpful throughout your experience at our clinic. We’ll be sure to pass along your kind words! Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 5 out of 5 stars

Sleep study made easy!

The sleep test was so easy compared to the one I had 15 years ago. The follow up with the Nurse was a very pleasant and informative process. I highly recommend Dreem Health Sleep!

16 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Michael, this is fantastic news! Our main goal is to make it simple to get tested, diagnosed, and treated for sleep disorders, and we're so happy that you felt this while working with us. Thanks for your kind feedback.

Rated 1 out of 5 stars

The process took over 6 weeks

The process took over 6 weeks, they dont answer the phone most of the time AND to be especially rude they are charging me for a second test without disclosing it would be an additional fee. Not paying that charge. Lousy service

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Communication

Communication. Report not sent to my doctor. Not hearing back on setting up machine. Very frustrating. I would not recommend this service to anyone. Beverly Slaughter

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Dr Andrea has been very easy to work…

Dr Andrea has been very easy to work with and full of helpful information. I appreciate that she was willing to talk over different interventions for my sleep apnea, not just push a CPAP.

I was not crazy about the app, but am learning to work with it. We did decide to go with a CPAP and Dr Andrea said that I would be hearing from a company about that--but I am unsure which company, how they will contact me and how long it will take.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The service provided was clear and…

The service provided was clear and thorough. The app is super easy and the appointments through telehealth are flexible with my work schedule. I really needed help with my sleep health and Dreem has been a godsend.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and timely service

For some reason, the Department of Motor Vehicles threatened me with the revocation of my license due to having been diagnosed with sleep apnea 26 years ago. I tried getting an appointment with a sleep doctor, but they were unhelpful in working expeditiously to beat the deadline of the revocation. I just happened to find free health online and gave them a try. They immediately set me up with a wonderful healthcare provider, and I was tested within no time at all. I used their home sleep study and received the results that I do NOT have sleep apnea after all. They are providing me with the necessary proof to show the DMV that I am fit to drive. I highly recommend dreemhealth!!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient and informative at home…

Very convenient and informative at home sleep study. The device is easy to use and you don’t even feel it at night. My Sleep nurse practitioner was great at reviewing the results with me and gave me actionable insights for how to improve my sleep.

3 April 2026
Unprompted review

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