Dreem Health Sleep Clinic Reviews 

201
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely caring, making interactions pleasant and supportive. Many people found the overall service and user experience exceptionally smooth and easy, appreciating the convenience of at-home studies and virtual appointments. However, some customers noted limitations in service, feeling only certain sleep issues were addressed or necessary medications could not be prescribed. A few others also experienced communication and logistical challenges, including follow-up delays, issues with reports, or difficulties resolving problems via email.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease and convenience of the... See more

Service

Reviewers highlight positive aspects of service, particularly the convenience of at-home appointments and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers appreciating the helpfulness and... See more

Product

People report ambiguous experiences with the product, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Blessing was very helpful in explaining how to proceed with ( monitoring device being sent to me. She was also very helpful in explaining my sleep test results too. I liked the convienience of the s... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

201 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(201)

184 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything was explained in detail to…

Everything was explained in detail to me.
The sleep study was simple. so much better than the in person study. overall, the process was very easy.

6 July 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steven, this is fantastic to hear! From day one, our goal has always been to make sure every patient knows exactly what to expect throughout their sleep study, and we’re so glad that came through in your experience. Wishing you many nights of restful sleep ahead.

Rated 5 out of 5 stars

Great experience

Dr. Battle was great with explaining everything. She was very knowledgeable and detailed with my results. Great experience.

2 July 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi there, thanks so much for taking the time to share your experience at our sleep clinic, it means a lot to us. We’re so glad to hear that working with Dr. Battle was helpful and supportive. We’ll be sure to pass along your kind words because we just know it’ll make her day. Here’s to better sleep!

Rated 5 out of 5 stars

It was a good experience all around

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my evening routine to promote better sleep hygiene and will get an ENT consult as a result of what I learned.

30 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

We're so happy to hear this, Bryan! It sounds like you got some actionable next steps for your sleep journey. We're so glad you had such a positive experience and are here for you anytime. Here's to better sleep. - The Dreem Health Team

Rated 5 out of 5 stars

They help with everything possible

They help with everything possible

18 June 2026
Unprompted review
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Reply from Dreem Health Sleep Clinic

Hi Nathan, we're so glad that you felt supported while working with our sleep clinic. We're here to help anytime! - The Dreem Health Team

Rated 5 out of 5 stars

So much easier

So much easier than going in for a full sleep study and having to try and sleep some unknown place or bed. Easy to use at home device and virtual appointments make it my new way of getting a sleep study. Awesome staff too.

24 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello Ray, we completely agree! When it comes to sleep tests, we believe comfort and wearability are key. Your experience is exactly why we wanted to create a solution that lets our patients rest in the comfort of their own home, feeling relaxed and at ease. Thanks for letting us be part of your sleep health journey. - The Dreem Health Team

Rated 3 out of 5 stars

Pros/Cons

likes: I could take the test at home; ease of shipping device back; lots of data on report

dislike: aside from me asking questions - didn’t feel very thorough; didn’t like that Zepbound was pushed (not sure if you receive a kickback or not)

Madison was great!

15 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Emily, we appreciate you taking the time to share your feedback with us! We’re happy to hear that you enjoyed the convenience of our home sleep test and found the data it provided beneficial. We never want an appointment to feel rushed, so our team would love the opportunity to review your results or treatment options further with you if you’d like.

Any treatment recommendations are based on clinical considerations and individual needs, and we understand that not every treatment option is right for every patient. We always encourage our patients to discuss these questions or concerns with their provider so that they feel confident in their personalized treatment plan. Please don’t hesitate to reach out to us at (650) 761-4056 or hello@dreemhealth.com to schedule another appointment and learn more about your options. We’re grateful to be part of your sleep journey and look forward to continuing to support you. - The Dreem Health Team

Rated 5 out of 5 stars

Kaitlyn was very informative it…

Kaitlyn was very informative it explained my sleep test results In a way that was easy to understand. Was very efficient and made great recommendations with sleep aid recommendations.

24 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steven, we’re happy to hear that the walk-through of your sleep test results was helpful. Making sure our patients fully understand their diagnosis and feel confident moving forward in their treatment is always our goal. We’re so glad that came through in your experience with Kaitlyn. Here's to better sleep!

Rated 5 out of 5 stars

The Dreem Team has been very…

The Dreem Team has been very professional and have done a great job to explain my sleep issues in a way that’s easy to understand. Mary Beth Willis, the NP that’s been assisting me is very knowledgeable and has made this process very easy.

18 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Delvin, thanks so much for taking the time to share this, it means a lot to us. We’re so glad to hear that Mary Beth has made our process seamless for you. We’ll be sure to pass along your kind words because we know it’ll make her day. Here for you anytime!

Rated 5 out of 5 stars

Great Service

Great help with setting me up with a new sleep study and getting my prescription sent to a CPAP provider.

15 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi John, we're so glad that we could help you out. We're here if you need any more support! - The Dreem Health Team

Rated 5 out of 5 stars

Great Experience, But With a Caveat

My experience with Dreem has been great. Both my sleep consultant (Brandi) and my respiratory therapist (Debra) were fantastic and share the same qualities. They are both knowledgeable, professional, empathetic, and very interested in your well being. They are also very likable, which is important to me! Couldn’t be happier with my clinicians!

Shipping of my sleep test and equipment was very fast, especially since they ship from the opposite side of the country! Very impressed with shipping.I chose to go with their internal DME supplier, which is probably why they were so fast and reliable.

BILLING- If you don’t get anything else out of this review, please remember this next part. Be sure to request a written cost estimate for the services, but DO NOT rely on the insurance information they provide. Call your insurance company and get the information yourself. Also, watch how much they bill you on their end. Make sure Dreem’s charges are what they agreed to charge for the service, but keep in mind that they have no control over what your insurance company covers. I did in fact have a billing dispute with them, and I’m not overly confident that they ever really understood my complaint. However, they did make an adjustment that I was satisfied with. As my relationship with Dreem has progressed, the other thing I would say is to call them with any issues. Emailing takes too long as their responses usually take two days and issues are not easy to resolve with the type of responses they give.

With that, I will say that I highly recommend Dreem Health and wouldn’t hesitate to do business with them again!

1 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steve, thank you so much for your kind words about our care team and home sleep test. It means a lot to us!

We strive to always provide clear communication and transparency throughout every patient’s care, including around potential costs and insurance-related responsibilities. That's why we share an estimate in advance of the initial consultation. If you’re open to it, we’d like the opportunity to review this further with you if you have any remaining questions. Please don’t hesitate to reach out to us at (650) 761-4056 or hello@dreemhealth.com.

Rated 5 out of 5 stars

The Dreem Health Sleep Clinic was a…

The Dreem Health Sleep Clinic was a smooth and patient/user friendly experience. Instructions were clear and the nurse Kevin was kind, patient and professional. He was thorough discussing the at home sleep test process and patient with answering my questions. I felt comfortable discussing my health with him. It was an overall great experience!

20 May 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Aimee, we appreciate your kind words! Making sure our patients feel comfortable, even through a virtual setting, is something we care deeply about and never want to lose sight of. We’re so glad that came through in your experience with Kevin. Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 1 out of 5 stars

This place is an ounce of science and a…

This place is an ounce of science and a ton of sales. I did not learn anything new. Everything they tell you, you already know if you have an Oura ring or an Apple Watch. Furthermore, I have terrible sleep and have that is clearly due to cortisol spikes and 3am waking. My test results showed my breathing normal, solidly in the green. Yet they told me that I have sleep apnea and if I treated my sleep as a priority I would pay thousands of dollars that insurance won’t pay for because I don’t have any diagnostic criteria to warrant it. They didn’t test or delve into any other cause of sleep issues except for things that they sold services for. Complete waste of money and time. Hoag should be ashamed of themselves for gouging patients. I have improved my sleep by 30 points using Oura results and Claude.

10 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Krystin, thank you for taking the time to share your feedback. We understand it can be concerning to invest both time and money into a service and feel that the experience did not meet your expectations. Our consultation and home sleep test provide our sleep specialists with reliable clinical data that helps them accurately assess and diagnose potential sleep issues. Having this information allows them to recommend personalized treatment options designed to help you achieve better sleep and improve your overall well-being.

While wearable devices can offer helpful insights into your sleep patterns, our process goes a step further by pairing data collection with our expert clinical guidance and actionable next steps. After all, information is most valuable when it leads to meaningful action and improved outcomes.

We appreciate your perspective and the opportunity to explain how our services are designed to support your sleep health. If you’re open to it, the provider you’ve been working with would be happy to review everything with you again and discuss whether a repeat test or an in-lab study might be a better fit. To get this scheduled, please contact us at (650) 761-4056 or hello@dreemhealth.com. - The Dreem Health Team

Rated 3 out of 5 stars

Getting the appointments is fine

Getting the appointments is fine, the Dreem app is where I have an issue. My provider Alexandra Rogerson was supposed to submit a referral to a sleep study facility near me but never did it. I reached out on the Dreem app and never received a response.

26 May 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Silver, thank you for providing this feedback. We strive to always be supportive and responsive to our patients, and we appreciate you bringing this experience forward. We're very sorry about the delay with your sleep study, and our team has ensured this issue has been resolved. Please don't hesitate to reach out to us again if you have any questions on the next steps of your sleep health journey!

Rated 5 out of 5 stars

Was very attentive and helpful

Was very attentive and helpful ! I absolutely was surprised of how easy it was to do the sleep study and the knowledge of the physician, I highly recommend this service , if you’re somewhat suspecting of a sleep disorder, I suggest you contact this company and use them. They will not make you feel anything but cared for.

28 May 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Wow, this made our day! We're so glad you had such a positive experience with both our home sleep test and our team. We’re grateful to be part of your journey and look forward to continuing to support you.

Rated 5 out of 5 stars

The Sleep device is extremely easy to…

The Sleep device is extremely easy to attack and getting it turned on, and it did not at all disturb my sleep. My counselor, Caridad Rodriquez explained the process to me very well, and answered questions I had that made me feel comfortable.

24 May 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Stuart, thanks for your wonderful feedback! Making sure our patients fully understand their diagnosis and feel confident moving forward in their treatment is always our goal. Here for you anytime! - The Dreem Health Team

Rated 2 out of 5 stars

Good initially- not good at the end

The initial steps were fine. The first eval was fine. The study was easy. The follow up appointment was simple. However, now that I am to the point of deciding treatment the wheels have come off. I have been trying to get in touch with someone for two days. No response. I cannot access my report because the app crashes constantly.

4 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello Charles, thank you for taking the time to share your experience with us. We aim to always provide supportive and responsive care for our patients, and we appreciate you bringing this forward. We're very sorry about the delay, and our team has provided the needed information. Please don't hesitate to reach out at (650) 761-4056 or hello@dreemhealth.com if you have any questions on your next steps!

Rated 5 out of 5 stars

Easy and informative

The online meeting with the nurse practitioner was great. I learned about some new tools and got to do my sleep study at home, which was so nice. The service, tools, and the ease of doing the sleep study were great!

1 June 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Sallie, this is the best news! We're thrilled to hear that working with our clinic felt both easy and informative. Your experience is exactly why we wanted to create a solution that lets our patients rest in the comfort of their own home, feeling relaxed and at ease. Thanks for letting us be part of your sleep journey.

Rated 5 out of 5 stars

Jamila was GREAT

Jamila was GREAT! So much better than my last in person sleep dr. You can tell they really care and you aren’t just another number to them!

26 May 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Collin, thanks so much for taking the time to share this, it means a lot to us. We’re so glad to hear that you had such a positive experience with Jamila. We’ll be sure to pass along your kind words because we just know it’ll make her day. Here for you anytime!

Rated 5 out of 5 stars

Ready to Sleep Better!

This procedure was super easy to complete and very straightforward. From testing, to scheduling, to learning, everything went very smoothly. I felt very well informed by Pam, my PA. Now I feel excited to improve my sleep and wellness!

26 May 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello Aileen, thank you for sharing your appreciation with us. It’s fantastic to hear that you had a great experience working with Pam and our clinic. We strive to make understanding sleep struggles as simple as possible, and we’re so happy your experience reflected that. Thanks for letting us be part of your sleep journey!

Rated 5 out of 5 stars

Overall the testing is easy the only…

Overall the testing is easy the only issue I have is the lack of communication I still have heard nothing about getting my cpap and I’m getting worried

20 May 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Chante, thanks so much for taking the time to share this with us. We aim to always provide a supportive and responsive experience for our patients, and we appreciate you bringing this experience forward. We're very sorry about the delay with your equipment, and our team has ensured this issue has been resolved. Please don't hesitate to reach out if you have any questions on your next steps!

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