Dreamyher Reviews 

68
•
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

Shipping took a couple to a few weeks, as I had anticipated. I ordered the wrong size (1 size too big) for a dress, but returning it was super easy. Of course, you have to pay your own shipping fee,... See more

Rated 3 out of 5 stars

Although the merchandise on the web site is beautiful and I have purchased quite a bit if fashion from the site, and there is so many more items I would love to buy. I just fine that the shipping co... See more

Company replied

Rated 1 out of 5 stars

I ordered clothes over 8 weeks ago - according to tracking they are out to Yodel - but apparantly it has taken over 7 weeks to leave UK customs and reach a Yodel dispatch centre. Yodel have not receiv... See more

Company replied

Rated 1 out of 5 stars

Hello, I’m very disappointed with service. My order DH5463639349 was placed 6/1/21 today is 6/13/21 and it got postponed already 2 times. My first estimated time for delivery was 6/8 then it was moved... See more

Company replied

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3.2

Average

TrustScore 3 out of 5

68 reviews

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3.2

All reviews

(68)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shipping

Shipping took a couple to a few weeks, as I had anticipated. I ordered the wrong size (1 size too big) for a dress, but returning it was super easy. Of course, you have to pay your own shipping fee, but I received my credit within about a week. I later reordered a size smaller, and it was perfect.

26 July 2022
Rated 1 out of 5 stars

Pissed off in Texas!!!!!

I have been trying to return an order The order number is# 347-998-2121 I have emailed you on 4/ 13 and had no response. I don’t understand how this company works there’s no phone number that actually works I have contacted y’all several times but no response. PISSED OFF IN TEXAS

23 April 2022
Unprompted review
Rated 1 out of 5 stars

Worse online company ever

If I could give no stars I would.

Service and quality were below standard.

I immediately returned the goods in December.

I have been fighting for a refund. Mostly if no response at all or weeks to reply.

I have been given excuse after excuse to now be told this morning that I will receive my refund on the 31st March… we are the 24th February!!

I am now reporting the company for failing to return my money.

This company should be closed down

24 February 2022
Unprompted review
Rated 5 out of 5 stars

The only issue I have with Dreamyher is…

The only issue I have with Dreamyher is that the courier service is too high. Most of the times it is half of the cost of the items you are buying. This does not make sense. I have told friends and families about the website and all love the items and even try to purchase so many items and told me no they will not purchase the items as the courier is ridiculous too high

I have seen items my self and are seeking to purchase items on other websites whose courier cost is so much lower

you need to review this

15 January 2022
Rated 5 out of 5 stars

Clothing size

I realized once I got the clothing, the size’s were bigger than I thought. The shipping charge was more than I expected.

3 January 2022
Rated 1 out of 5 stars

Over a month & didn't receive my order

I order 5 tops November 12th. Today is December 15th, I can't track my order, it says come back in 1 or 2 days, every day it say the same thing. No # for customer service, My order # is DH6126762461 for Gods sake have some respect for your customers

16 December 2021
Unprompted review
Rated 1 out of 5 stars

I ordered clothes over 8 weeks ago

I ordered clothes over 8 weeks ago - according to tracking they are out to Yodel - but apparantly it has taken over 7 weeks to leave UK customs and reach a Yodel dispatch centre. Yodel have not received, so cannot help and only getting automated responses from Dreamyher. Avoid this company - take money and never provide the goods purchases and do no respond to complaints.

6 December 2021
Unprompted review
Dreamyher logo

Reply from Dreamyher

Hi Anita,

Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.

This does not sound like a typical our experience at all. We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?

Thank you for your time and effort. Looking forward to your reply.

Rated 1 out of 5 stars

Trying to exchange a item its only been…

Trying to exchange a item its only been 5 days since I received the item and they saying it gone past the 14 days try to contact them but nothing

5 December 2021
Unprompted review
Dreamyher logo

Reply from Dreamyher

Hi,

Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.

This does not sound like a typical our experience at all.We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?

You can reply in the message.

Thank you for your time and effort. Looking forward to your reply.

Rated 1 out of 5 stars

Clothes are terrible look nothing like…

Clothes are terrible look nothing like you ordered. Cheaply made. Do not buy from this company you will be disappointed!!!
Order number was DH1608550786. I would give no stars if it was an option.

27 November 2021
Unprompted review
Dreamyher logo

Reply from Dreamyher

Hi Sandy,

We're so sorry that shopping experience did not match your expectations.
Our records show that we have contacted you via email and made an effort to solve this problem. We hope it was to your satisfaction.
we will keep improving our website and service to make you a happier customer. hope we can serve you again.
Please contact us back if you need any help.

Rated 1 out of 5 stars

Your clothes are so cheaply made the…

Your clothes are so cheaply made the fabric was horrible the clothes looked nothing like the pictures. I never received all of my order I was reimbursed payment but not what I paid for them. DO NOT ORDER from this company you will be sadly disappointed

26 November 2021
Dreamyher logo

Reply from Dreamyher

Hi Beth,

Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.

This does not sound like a typical our experience at all.We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?

You can reply in the message.

Thank you for your time and effort. Looking forward to your reply.

Rated 4 out of 5 stars

The shirts I ordered are very nice

The shirts I ordered are very nice. A couple ran large so I am hoping to return them. They are all beautiful for fall.

1 November 2021
Dreamyher logo

Reply from Dreamyher

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Rated 3 out of 5 stars

I made 2 orders 20 mins apart from each…

I made 2 orders 20 mins apart from each other. I got my first order but my second order is still in processing. I made my order on 10/11/21 and it’s been 16 days. They don’t even have a customer service number to call. If I don’t get my order soon I will be canceling it and I won’t buy from here again

28 October 2021
Dreamyher logo

Reply from Dreamyher

Hi,
Thank you for shopping with us. We have learned your main complaint and sorry to bring you the unhappy shopping experience.

We would love to check the order status and keep you informed. To help us view your problem and work out the top solutions for you, would you please provide us with your detailed order information?

You can reply in the message.

Thank you for your time and effort. Looking forward to your reply.

Rated 3 out of 5 stars
Dreamyher logo

Reply from Dreamyher

Hi.
Thank you for your comment. We do apologize for the delay of delivery.

As a professional online shop, we always spare no effort to satisfy our customers. We will try to improve our delivery system to make it faster and safer. Your love is our energy and encouragement.

Rated 4 out of 5 stars
Dreamyher logo

Reply from Dreamyher

Thank you for your comment. Your satisfaction is our main priority. and encouragement will keep us moving forward.

We sincerely hope that we will have more chances to serve you.

Rated 5 out of 5 stars

Blouses

I have received 3 blouses, so far so good.. Every thing fits perfect..I'm waiting on 3 more blouses and 1 dress..I have tracking on all but one blouse.. Please check order #dh8481385680.

22 October 2021
Unprompted review
Dreamyher logo

Reply from Dreamyher

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service. Here we check the order DH8481385680 is in transit. Please refer the website https://t.17track.net/zh-cn#nums=93001109247000000005592995. If any further questions, please don't hesitate to contact us.
Here are 2 ways to contact us if you have any problem with your order.
1. Directly send email to service@dreamyher.com
2. Create a ticket under your account

Looking forward to serving you again!

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