Dreame Technology Reviews 1,063

Dreame D10 Plus
Pathetic Customer service. I had sent my Water tank to be replaced which was replaced with an incompatible water tank that made the whole mopping feature a nightmare. I asked for a solution and they seem to have lost my Water Tank that has been sent and has been refusing to give back a replacement. Now the robot vacuum is without its tank unused. I have been following for 2 weeks yet the same default responses and ignorance. This is complete ignorance from the team.

Complaint Ref: 82572889
Order: FR1142

Only know there new lawnmover robot.

Robot looks good.
Blade replacement design clever.
Battery life is acceptable.
Software is incomplete and buggy.
Features advertised do not reflect reality.

Would i bye this robot again: No

If Dreame Tec. Fixes there software, things will be different.

I had en awful experience with Dreame. I bought a product from their website in Spain worth 800€ (robot vacum) as the product itself hd good reviews on the internet. This was more than 10 days ago, I just received it. I had an AWFUL EXPERIENCE WITH THE CUSTOMER SERVICE. As people said in other reviews, they reply continuosly saying they are dealing with it but in the end they do not do anything at all. There is no number to call, no complaint form to fill in. Just this email contact which is useless. I explain my experience in detail below.

When I bought the product during the checkout process, the system automatically used my invoicing address from Apple Pay as the delivery address. This address was incorrect for delivery purposes - never seen that in an online purchase, they always ask you for invoicing address and delivery address - but here no. Within one minute of placing my order, I contacted the customer service team to rectify this issue and provided the correct delivery address.
I was assured that the correct address would be communicated to the logistics department. Despite this assurance, several days passed without any confirmation or update. Instead, I received an email from the courier indicating they had received the parcel and were preparing to deliver it to the wrong address.
Over the course of the next eight days, I repeatedly emailed the customer service team, only to receive standard responses that my request was being addressed. There was no concrete action or follow-up. Finally, I was told that the address had been corrected, yet on the same day, I received a notification from the courier confirming that the delivery was still scheduled for the incorrect address.

This sequence of events demonstrates a serious lapse in the order handling and customer support processes. As a customer who paid a significant amount for your product, I expected a far higher level of service.

Finally I had to deal with the courrier company myself, spending time and efford to be able to get the product to my home.

I am worried becuase I know that if there will be any isue with the product I will receive no support and I will have wasted 800€!

Will never ever buy from them anymore. Do not trust this company!

Terrible customer service with regards to warranties. Do yourself a favour when shopping for a vacuum cleaner, choose a company that can give you a direct replacement for a warranted product. Dreame left me with a broken vacuum & mop with no replacement. Either that or carry a spare vacuum for when one breaks. Please also note, they refuse refunds even though their product was broken. Customer service were not willing to help at all. Terrible for such an expensive machine.

Horrible customer service. Their website has a glitch and I couldn't put my order successfully. Now they refused to honor the promotion price.

I bought the Dream Mower A1 and it does not work correctly from day 1. It constantly has problems trying to position itself and fails to start mowing. Even after a factory reset, remapping, ensuring all stickers are off the camera - it still doesn’t work. DO NOT BUY

The L10s Pro Ultra Heat is an excellent product with a superior cleaning performance. I had different vacuum robots before and no one ever reached such a perfection. However, the first one had a faulty bumpy so I needed to send it back. The new one works perfectly.

Unfortunately, I should have checked the reviews before I purchased the Dreame L10s Ultra from Dreame Australia directly in December 2023. Less than 4 months in and the vacuum motor failed. I contacted Dreame by phone and no answer. So I emailed customer care. A person asked for videos of the issue which I sent. Then they asked me to do a reset and take another video showing the issue which I did. Days past with no reply. So I tried my luck with their phone number again. Someone answered and confirmed my ID and then said they would email me. I asked her which Australian state do faulty vacuums get sent back. She refused to answer my question or provide me with an address. I received another email asking for yet another video to prove I did the reset. and then more stupid questions that are so obvious. I am a lawyer so I will have to sue them under Australian Consumer Law but my advise, buy another brand. These vacuums are very expensive and you cant trust their after sales support which so far has the feeling of being scam. I must say I really didnt expect Dreame to be so dodgy in their after sales service. Their website and youtube reviews all seem good but its not untl your in trouble that you find out. It seems theres a lot of brands out there now that have good vacuums. Probably best to give Dreame a miss unless you can afford to lose the money gambling.

Purchased a Dreame H12 Worked for a few months, then the motor for the aspiration of the water failed and I have received zero assistance apart from some standard maintenance advice that doesn't address the fact that the product seems to be faulty. And no opportunity for repair has been provided.

UPDATE
Since writing this I have been able to have the product repaired even if it took some back and forth. It's now working again.

Dreame Australia does not believe in Australian Consumer Law. My Z10 Pro's auto empty function stopped working within 15 months of purchase. Dreame Australia pretended that because the product is out of warranty (they now offer a 2 year warranty on the Z10 Pro anyway) they don't need to do anything. After a month of going back and forth the approved a 'repair' out of goodwill (despite being obligated to under Australian Consumer Law) and low and behold the item got returned to me in a bricked/failed firmware state! They've refused a refund and told me on a 'lighter note' they are happy to get the item returned to them for a repair as a gesture of goodwill of course!! This is how they treat a direct paying retail customer, I purchased directly from them for $899. What a waste of money, ACCC complaint lodged and SA Consumer and Business Services also advised.

The final outrageous reply after Dreame Australia broke my vacuum and returned it as 'fixed':

Greetings from Dreame Australia. Bella is here, glad to help you today.
Please be informed that we have received feedback from our higher management team, and it turns out that we are unable to honor your refund request as the Z10 Pro device is already out of warranty.
On a lighter note, we would like to help you repair your robot so you can still use it. Our team would like to offer you a free repair service.
If you'll accept this offer, please proceed with registering your device again with our RMA system so we can proceed properly:
We look forward to your response. Should you need further assistance, feel free to contact us anytime.
Thank you, and have a great evening!

I am currently living the nightmare. I bought this unit on Amazon. I am writing to you with great frustration and disappointment regarding a recent purchase I made on Amazon. I purchased a unit from Dreametech, and after just a month of use, I noticed a significant issue: a large puddle of water under the base. I followed all the instructions provided by Dreametech, but the problem persisted.

I decided to send the unit in for repair, and after two weeks of waiting, I called to inquire about the status. I was informed that the repair was delayed due to a lack of parts. Frustrated with the delay, I requested that they simply send me a new base. They agreed, but what I received was far from satisfactory.

The base I received was old and dirty, with a vacuum bag filled with dirt and animal hair. This is particularly concerning as there is a person in my household who is deathly allergic to animal dander. I had no choice but to remove the unit from my house immediately.

Dreametech has claimed that the base was new and that they simply forgot to replace the vacuum bag. However, I find it hard to believe that a reputable company would send out a product in such a condition. This is especially troubling considering the price of the item.

I am now left in a difficult situation. I am waiting for Dreametech to decide whether they will take back this refurbished, dirty machine, and I am unsure of what they will send in its place. I am also concerned about the precedent this sets for other consumers. It is not acceptable for companies to sell items in this condition, and I am determined to take action.

I have already contacted Amazon, but they have informed me that it is past the 30-day return period. However, my main concern is not just about my own situation but about the broader issue of companies scamming the public. I believe that Dreametech's actions are unacceptable, and I am eager to explore any options for holding them accountable and how we can shut them down and make them pay back the people they are scamming. Please email me at dreametechscam using google mail with any advise/suggestions.

I have purchased a unit Dreame H12 and as soon I try to used there was some problem the water container sensor, the service company in Malaysia Copper Connect requested me to send the unit back for verification.
After repacking the unit send back to service center it was delivered back to me after a while and was in working condition, now after a year the same problem happen, I believe the unit is faulty, I have requested replacement but the local service still want me to send back the unit at my cost (as first time)
I have than contacted the Dreametech service in the USA and they help me to sort out my problem!!! The company is good and also the product but the local service Copper Connect is following only SOP without helping the customer.

Ordered original replacement battery for my Z11 stick cleaner, it looked authentic but stopped working after six months, just outside the PayPal time for giving a refund.
Supplier does not reply to my request for replacement/refund.
Do not do business with this unprofessional company.

Received top of the line L20 Ultra at a price tag of $2700.00. Logged a fault with the customer service team. What a joke! Their customer support is non existent, vague answers to questions, conflicting instructions on return of unit, every time a different person replies to emails - love the machine, but now want a refund because of the poor back up service support. Should have looked at the reviews prior to purchasing as it seems this is a common problem.

I ordered my robot vacuum 4 weeks ago.
It has been lost in the post.
Over a week since the company advised me. But they are still to decide what to do
I have repeatedly contacted customer service with the promises that they will let me know when management decide.
Would stay clear of this company

It was good first experience with robot vacuum cleaner. There’s really fast charging, good quality of plastic this consist of. But it’s kind of loud.

Terrible stick vacuum cleaner. Please spend more money and buy a Dyson!

I had the T20 stick vacuum cleaner for 13 months, and every 6 months the main brush stops working and need to ask for a replacement.

Buyer beware
Not only did we receive a faulty product but the company did not issue a refund. Instead, the polite customer service team claimed to want to resolve the issue but never actually offered us repair, replacement or refund despite providing video evidence of the faults and responding to endless requests for trouble shooting.

We regret investing $2200 for Dreame’s top of the line model (L10s Ultra Robot Vacuum and Mop Cleaner) only to end up with e-waste.

English below!

Dreame hier, Dreame da.
Immer wollen alle Dreame. In Tests werden die Geräte als die Bringer abgestempelt.
Schrott ist das Kram. Ein Jahr halten die Roboter, dann gehen die in Reparatur. Einmal, zweimal, dreimal... Es reicht. Dreame hat das Gerät zurückgenommen und will mir das Geld erstatten. Und wo sind meine 299€ für den D9? Genau! Gestohlen! Gerät in einem Lager in Polen und bis heute kein Geld bekommen. Ich warte seit dem 21.04.2023!
Das ist ein Lügner und Betrügerverein. Nichts anderes. Ich schreibe täglich oder alle zwei Tage eMails. Ich werde nur vertröstet und das "Finanzteam" meldet sich. Nein tut es nicht. Vorgesetzen sprechen? Auch nicht.
Und jetzt? Rechtliche Schritte sind nicht möglich, da die keinen deutschen bzw. Europäischen Sitz haben. Super. Danke für nichts.
Vielleicht liest das jemand von Dreame. Ticket: 82294784

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Dreame here, Dreame there.
Everyone always wants Dreame. In tests, the devices are labeled as the best.
The stuff is junk. The robots last a year, then they are repaired. Once, twice, three times... That's enough. Dreame has taken the device back and wants to refund me the money. And where is my 299€ for the D9? Exactly! Stolen! Device in a warehouse in Poland and still no money received. I'm waiting since 21.04.2023!
This is a liar and cheat club. Nothing else. I write daily or every two days eMails. I just get put off and the "finance team" gets back to me. No it doesn't. Speak to a supervisor? Also not.
And now? Legal steps are not possible, because they do not have a German or European headquarters. Great. Thanks for nothing.
Maybe someone from Dreame reads this. Ticket: 82294784

Dreame Z10 pro
There have been errors with mapping and charging and connection. I have tried everything customer service recommended to do and still issues. I have been back and forth for almost 2 months and three keep saying the case has been exculated and someone will get back to me in 2-3days for 4 weeks now. I’ve been asking who I can call or where to return the product for a refund for weeks to no avail ! No one ever answers their phones. This company is an absolute scamming joke when it comes to returns or refunds. I have purchased 2 or their products but never ever will I recommend them to anyone or buy from them again after this terrible unacceptable customer service experience.