DoYouSpain.com Reviews 114,304

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 4,420 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use of the website and the straightforward booking process, finding it simple to navigate and secure good deals. Many people appreciate the competitive pricing and the wide selection of vehicles available, often noting that they find the best rates here. However, some customers also noted issues with the booking process, particularly regarding the inability to amend or cancel reservations after they were made, leading to frustration. There were also occasional reports of unexpected charges or hidden rules at the car pickup location, such as requirements for specific credit card types or additional fees for young drivers, which some considered misleading.

What people talk about most

Price

Reviewers highlight ambiguous aspects of price. Many customers praise competitive prices, finding them easy,... See more

Booking process

People report ambiguous experiences with the booking process. Many customers found the booking platform easy... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the great prices, easy booking, and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers praise the... See more

Website

Users describe ambiguous interactions with the website. Many customers praise the website for being easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good price and clarity on fuel policy. Only let down was office hours stated did not clarify if our midnight 00:00 collection would be possible and how if the office in the terminal is closed?

Company replied

Rated 4 out of 5 stars

I wanted to add another driver, but I couldn't find a way to do this and was then told i couldn't make amends after i'd paid. I've now realised i can add a driver at the counter, but it would have bee... See more

Company replied

Rated 4 out of 5 stars

Easy to use Used the service several times before and had no issues except with ok mobility in the past who try hard selling of extra insurance

Company replied

Rated 4 out of 5 stars

Only problem I have is I booked a child seat because it didn’t charge me , but now I realise I will be charged when I collect the car , and I can’t cancel the seat

Company replied


Company details

  1. Car Rental Agency

About DoYouSpain.com

Written by the company

En DoYouSpain llevamos más de 20 años ayudando a viajeros de todo el mundo a encontrar el mejor alquiler de coche en España de forma sencilla y al precio más bajo. Nuestro comparador reúne en un solo lugar las ofertas de las principales compañías del país para que puedas reservar con total tranquilidad y sin perder el tiempo. Trabajamos con proveedores de confianza y actualizamos nuestras tarifas constantemente para que siempre encuentres la mejor relación calidad‑precio. Miles de usuarios ya han elegido DoYouSpain para moverse por España con libertad, comodidad y sin complicaciones.

La mejor opción para alquilar coche en España

Ofrecemos una comparación rápida y precisa de cientos de ofertas en cuestión de segundos, lo que te permite encontrar el vehículo perfecto para cada necesidad, ya sea un coche compacto, familiar, automático, un SUV o muchas otras opciones, como motos o furgonetas. Además, nuestras tarifas son siempre claras y económicas. Conectamos a nuestros clientes con miles de proveedores con oficinas en toda España, garantizando una cobertura nacional total: desde aeropuertos como Madrid, Barcelona, Málaga o Palma de Mallorca hasta destinos de costa, islas y ciudades del interior, podrás recoger tu coche donde más te convenga. Todo ello con atención disponible en más de 13 idiomas y una red de más de 500 puntos de recogida repartidos por toda España, para ofrecerte la máxima comodidad estés donde estés.

Lowest Prices - 5⭐ Service

Written by the company

📅 Free Cancellations
Free Cancellation Offers giving you total flexibility. Free modifications on most bookings.
⛽ Full/Full Fuel Policy
Choose the fuel policy you prefer. Collect full and return full so you only pay for the fuel you use.
✈ On-Airport
Car hire companies at the airport to make collection of your car quicker and easier.
🎛 Unlimited Mileage
Unlimited mileage offers for greater freedom.

DoYouSpain.com

5⭐ Customer Service

5⭐ Customer Service
👥 Friendly staff who speak your language. 🏃🏽 We look after you all the way - from before you book to after you've returned the car. 👍🏽7.5 Million Customers

Contact info

4.0

Great

TrustScore 4 out of 5

114K reviews

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Rated 1 out of 5 stars

when i contacted the hire company i…

when i contacted the hire company i told them i took out premium cover they said i would have to take extra cover out with them so im not happy. this should not happen

21 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,
Your premium cover corresponds to our excess supplement, whose details are included in your booking voucher, while the car rental company may offer its own additional products at the desk. If you’d like us to review your case and the information provided at pick-up, please contact us at help@doyouspain.com.
Kind regards,
Marta

Rated 5 out of 5 stars

Great and fair prices

Great and fair prices
Website is easy to use.

21 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

We really appreciate your positive feedback.

Rated 5 out of 5 stars

My last trip to Spain 🇪🇸 I booked…

My last trip to Spain 🇪🇸 I booked with your company, got picked up T Airport and taken your short drive to book in and pick my car up very satisfied with the service although with arriving late in the evening the car was brought to main entrance and only realised the fuel tank was only half full days later . I did report it but accepted

29 September 2025
DoYouSpain.com logo

Reply from DoYouSpain.com

Thank you for your feedback and for trusting us. We're glad to know your experience was positive.

Rated 5 out of 5 stars

Highly recommended!

I wouldn’t use anyone else for car hire. Great prices and a quick, easy booking process every time.

21 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

We really appreciate your positive feedback.

Rated 1 out of 5 stars

I am totally mystified how on earth…

I am totally mystified how on earth this company has a decent review status with Trustpilot. They however are excellent at taking zero responsibility for customers booking via their agent portal. Group of car on the voucher. Something they just pluck from thin air totally meaningless! I have yet to understand how I was so lucky to be UPGRADED from a Peugeot 108 5 door to an ageing Fiat 500 2 door? Perhaps I am just one of those customers who pays your money and has the **** taken out of them. Yes, they are cheap but at the end of the day believe me you get what you pay for DYS are certainly no exception. P.s customer service at DYS is an insult to those companies and businesses that actually pride themselves on customer satisfaction. Just seen the reply from DYS to this review. The usual stepping away from taking any responsibility. Instead switching to the good old rhetoric “we value our customers”. Yep blame Goldstar its easy cop out!!!

19 May 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,

The vehicle category shown on the voucher reflects a group, and the specific model is assigned by the car rental company based on availability at the desk, with equivalent features within that group. Our goal is your complete satisfaction, and all details of your booking are clearly outlined and accepted during the reservation process. We remain committed to offering competitive options while continuously improving the experience we provide.

Kind regards,
Marta

Rated 1 out of 5 stars

Goldcar Alicante

The company recommended Goldcar at Alicante Airport for an 11 day car rental. Having used DYS for 15 years without problems I felt confident we would recieve a good service. The on-airport pick-up was chaotic with a delay of 1hour 20mins, the suggested car was not available so an upgrade was given. On return I was presented with a photo of a rear door scratch which had not occurred on our hire but had not been previously recorded on their records. I now have to pay for their oversight. They said I should have inspected the car more thoroughly on pick-up. Not easy in a poorly lit car park in the dark. Be warned!

20 May 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,
Our goal is that every part of your experience, from the airport pickup to the vehicle return, runs smoothly, and situations like the delay or the damage assessment are handled directly by the car rental company. All key details about inspection and vehicle checks are included in the booking voucher, which is confirmed before finalizing the reservation, and we remain focused on ensuring clear and transparent information at every step.
Kind regards,
Marta

Rated 5 out of 5 stars

Easy online booking

Easy online booking, best prices, good service

21 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

We really appreciate your positive feedback.

Rated 1 out of 5 stars

I cannot activate my insurance

I cannot activate my insurance. Please call me +97433820182

21 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,
To activate your excess supplement, our team can review your booking and guide you step by step; please contact us at help@doyouspain.com so we can assist you directly.
Kind regards,
Claudia

Rated 4 out of 5 stars

Good price, clear fuel policy, uncertain on out of hours collection

Good price and clarity on fuel policy. Only let down was office hours stated did not clarify if our midnight 00:00 collection would be possible and how if the office in the terminal is closed?

21 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Thank you for your feedback and for trusting us. We're glad to know your experience was positive.

Rated 1 out of 5 stars

I can't retrieve my voucher.Its saying…

I can't retrieve my voucher.Its saying you have no booking under the dys number.

21 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,
Your booking can always be accessed using the details sent in the confirmation email, and we recommend checking all inbox folders to locate it; our goal is to ensure your journey is smooth and fully clear. If the reference is not being recognized, please contact us at +34 964 830 995 so we can locate your reservation and assist you directly.
Kind regards,
Marta

Rated 1 out of 5 stars

Terrible hidden fees resulted in canceled plans

Terrible (and potentially non-lawful?) hidden fees and misrepresentation of the total cost, resulted in leaving my rental car at the agency and cancelling my plans.

I booked with doyouspain to rent a car for one full day in Malaga. The price was reasonable online, however upon picking up the car, I was informed there would be a manditory service fee for refeulling, equal to more than the entire cost of the rental itself.

Surprised I clarified, "this would only apply if I bring the car back empty correct?"

The agent replied "No this is a non refundable fixed fee. Every week we have this problem with clients coming from DoYouSpain".

He then showed me where the fine print is listed within the "fuel policy" menu, WITHIN the "terms and conditions menu". A fixed fee for "refuelling" no matter how you bring the car back.

A fixed fee which is not at all represented in the final check out price on the website, OR the final receipt I received by email post booking.

---Responding To Their Reply:
- Fuel Policy was not removable by the front desk of the agency, this was tested and confirmed. The issue was with DoYouSpain.
- The fee is listed in the terms and conditions, sure. A fixed fee that is unavoidable should be part of the final check out price. Not hidden in terms and conditions.

16 May 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,
The fuel charge mentioned at the desk is part of the fuel policy set by the car rental company, and this information is detailed in the voucher along with the rest of the booking details accepted during the reservation process. Our goal is full transparency, and all elements affecting the final rental are available before arrival for review.
Kind regards,
Claudia

Rated 1 out of 5 stars

Doyouspain and their company's try to…

Doyouspain and their company's try to intimidate their customers and in this case Delpaso, demand to pay extra for insurance(>500 Euro) because of our platium creditcard from ING was not good enough for the normally reservations. This is ridiculous. No support from Doyouspain. So my advice don't hire with them. i never had issues with Sunny cars.
No They try to be friendly, but in my Compliance the refuse to discuss about any refund.
So please be carefull with them

28 April 2026
Unprompted review
DoYouSpain.com logo

Reply from DoYouSpain.com

Hello,
Our goal is your complete satisfaction, and at pickup the car rental company may request specific card requirements detailed in your booking voucher and accepted during reservation. For any situation involving the excess supplement or charges at the desk, please contact us at help@doyouspain.com so we can review your case and assist you directly.
Kind regards,
Pablo

Rated 5 out of 5 stars

Easily navigated and inexpensive

I found the booking process easily navigable and quick. The price of the car hired was relatively inexpensive in comparison to other companies.

20 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Thank you so much for sharing your experience! We're glad to know everything went well.

Rated 5 out of 5 stars

Easy to Book

We have used DoYouSpain before for car hire in Spain. We have found their prices very competitive and the booking process was very easy to follow.

20 May 2026
DoYouSpain.com logo

Reply from DoYouSpain.com

Thank you for your feedback and for trusting us. We're glad to know your experience was positive.

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