Downtown Stores Reviews 

Gorgeous smelling diffuser….great choice of products at a great price! Very easy to order and excellent delivery…would definitely recommend and will use again very soon!!

Rug arrived much sooner than expected and was very well wrapped to prevent damage in transit.

We were really pleased with the buying of our G-Plan sofa and chair, from the initial chats with the sales assistants to the delivery and set-up.
There was no hard sell and all our needs, and wants, were considered. The sales assistants were genuine, extremely personable, and knowledgeable about the products in their department.
The delivery men were polite, friendly, and took great care with installing our purchases.

Had a issue with furniture that was resolved very quickly so very happy with Downtown Stores service

Literally one of, if not the, best customer service I have ever experienced. Personable, understanding and efficient. Had an issue with a product I purchased online. Could easily speak to a person, they were so friendly and helpful and my issue was resolved quickly. Highly recommend.

Not used it yet,looks nice ,fast delivery.

Wouldn't shop here again, we were not informed that they would only deliver to our area on a certain day, only found this out when delivery was being arranged. They suggested I leave the garden open, as if you would when it is furniture being delivered!!! After having to rearrange work to accommodate their delivery date, was informed by the man in the delivery department that if I was unable the accept the delivery the following week it would go back to the warehouse and I would have to wait another 8 weeks, we had already waited 10 weeks, he also said it was nothing to do with him and I would have to speak to the sales team if I'm unhappy! So very helpful of him. My suggestion would be to checkout their delivery date prior to placing any orders or you could always go where customer service is still valued.

Face to face service in store was excellent
Delivery team were superb

We chose a Mattress in store but ordered it online a couple of weeks later with a price match promise.
Our dealings with Tracey were first rate and she sorted delivery at a convenient time for us. We were kept updated of timings and the delivery was made efficiently at the allotted time.
Wouldn’t hesitate to use Downtown again.

I am so pleased with my Parker Knoll Harriet sofa. The delivery drivers were excellent, so careful and quick and were on time. I give this review 4 stars because of the confusion with the fabric finish which occurred after the order had been placed resulting in contact with Parker Knoll. If the manufacturer had not queried the order my sofa seats and cushions would have been made up in the wrong fabric. At the time of placing my order in store the assistants said they had experienced problems with this before. I suspect it's the codes bring input into the computer. These should be checked out and problems raised with Parker Knoll to avoid someone in the future being disappointed.

Placed my order, kept up to date with progress and delivered as stated.

Quality item and fast delivery

Came in good time and it was packed really safely

Non pushy sales staff, top range goods, efficient service and delivery

Went into Oldrids at Boston to look at mattresses. Thea came over and asked if we needed any help. We said just looking. She didn't push and left us to it. After a while she came over and asked if we had any questions. Not too pushy, just right. She was very knowledgeable, friendly and helpful. Very rare nowadays and something the great internet and Ai cannot do!

It was an absolute pleasure and Oldrids you need to keep this lady.

Thank you

Our new bed arrivedon time as promised and was exchanged by two very pleasant delivery men,thank you.

Great prices, great quality and room looks amazing now.

Friendly in shop service and excellent delivery

Put simply, EVERYTHING from start to finish, was EXCELLENT. The experience and expertise of the staff were clearly apparent, and this, when added to the generous discount authorised by Steve the Furniture Manager, encouraged me to purchase a second motorised armchair rather than just the one as originally planned. EMMA from the Sofa Department was also most helpful right from the start in early March this year.
NICE ONE 'DOWNTOWN' GRANTHAM AND THANK YOU... EASY 5 STARS.