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Doulton Water Filters Ltd Reviews 1,158

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the water filters, for their excellent quality and the significantly improved taste of the water, often described as clean, crisp, and pure. Many appreciate the ease of setting up and maintaining the systems, and the overall user experience is frequently highlighted as positive. Reviewers also commend the fast and well-packaged delivery service, with many receiving their orders quickly and in good condition. However, some people mentioned issues with delivery, including filters being sent to the wrong address or packages not being received. A few customers also noted that the initial filtration process can be slow, and there were occasional complaints about the quality of certain components, such as taps or filter parts, feeling cheap or having manufacturing flaws.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the system for delivering... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the product's material and overall build,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Clients share positive opinions on order, frequently highlighting the quick and reliable dispatch and... See more

User experience

Customers consistently note positive experiences with user experience, finding products easy and efficient to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more

Company replied

Rated 5 out of 5 stars

I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more

Rated 5 out of 5 stars

Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more

Rated 5 out of 5 stars

These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more


Company details

  1. Water Filter Supplier
  2. Appliance Store
  3. Drinking Water Fountain
  4. Water Purification Company

About Doulton Water Filters Ltd

Written by the company

About Doulton Water Filters Ltd

Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.

Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.

Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.

Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.

Visit Doulton.com | Contact Support

© 2025 Doulton Water Filters. All rights reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Recommended

Once I realised that a small amount of water was supposed to be retained in the top cannister it was so easy to use. Good size for a small kitchen. Water tasted better than any other filter brands I have used. 10/10 so far. Would recommend.

14 April 2026
Rated 4 out of 5 stars

Very Happy with my 6 litre Gravity Water Filter

My order arrived very, swiftly thank you. I love the sensible packaging and the look of my Gravity water filter. I also love the taste of the water.
Two things though.
If you haven't had a water filter before or if you have had an ineffective one, you may be surprised at how long proper filtration takes. Don't let this put you off.
The Gravity Filter doesn't include the optional water level marker. I wish I had bought one at the beginning to save the accidental overflows!

24 April 2026
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Reply from Doulton Water Filters Ltd

Thank you so much for trusting us with your water. We are so pleased to hear that you have been enjoying your system!

Rated 5 out of 5 stars

Delivery was a pickup which was quick…

Delivery was a pickup which was quick and easy. The products is fantastic. Works really well and the setup was easy to do as well. So no no problems the instructions what came with the product was very easy to understand. I'm loving my gravity filter system and my clean water at last.

14 April 2026
Rated 5 out of 5 stars

I have wonted one of these Walter…

I have wonted one of these Walter filters for a long time my daughter got one and I have got to say the Walter is beautiful very fresh you can definitely tell the difference so I had to have one and I’m so glad I did no more buying bottle Walter in horrible plastic bottles for me

25 April 2026
Rated 3 out of 5 stars

Disappointing

I was so looking forward to using Doulton filtered shower head. I must admit am pretty disappointed.
The flow poor, I tried to unlock the respective parts where the filters are situated I was unable to. I even bought spare filters.I sent email requesting assistance, still waiting....

24 April 2026
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Reply from Doulton Water Filters Ltd

We're sorry to hear that you have had this experience. It sounds like there may be a problem with the shower head, as our feedback on this product is usually exceptionally positive. Please email filtersales@doulton.com and our team can resolve this for you.

Rated 5 out of 5 stars

That’s some quality H2O

Definitely rate it for taste. I’m using the ultra Sterile filters, haven’t done any tests to see if it removes what it say it does so can’t comment on that. But It’s a great feature, easy to build, easy to clean. Will probably get another one with the fluoride filters next.

23 March 2026
Rated 3 out of 5 stars

Water Filter Blues

I have loved using my water filter and the water is lovely. I have had the unit for 6 months and it is time to replace the filters. I misread the price of the ceramic filter and thought it was 43 pounds for a pair. However, when I looked yesterday I realised that was each, unless I subscribed and about twenty pounds would be knocked off the price. I felt cheated in a way. I knew the filters would need replacing but the cost is about half to two thirds of the price I paid for the unit. It is really disappointing. I don't want to subscribe so now I am penalised. Very upset about that. I am not sure if I want to pay 90 pounds plus for two filters. For that reason alone I would not recommend. The product is lovely but too expensive to run.

29 April 2026
Unprompted review
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Reply from Doulton Water Filters Ltd

Thank you for your review – and also for trusting us with your drinking water. We really appreciate hearing about this. Our prices are based on various factors, including the cost of materials used and the contaminants that they target. You can cancel your subscription at any time, so if you would like to give this a try there is no commitment to continue if you feel that it is not right for your needs. If we can do anything else to help, please email filtersales@doulton.com

Rated 5 out of 5 stars

Good product

Delivery was super quick! Price is good and water tastes better now. I'm happy with this water filter

16 April 2026
Rated 3 out of 5 stars

Online ordering system was tricky, but product good

Came quickly and was very well packaged.
Only bad thing ? i ordered spare filters too and they shipped same time, but in a different package..loads of extra waste packing materials etc..not very green.
The website forced me to make two separate orders, as I couldn’t add extra filters, and a discount code for those, on the main order. Website wasn’t flexible.

8 April 2026
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Reply from Doulton Water Filters Ltd

Hi Nick - we are so pleased to see that you appreciated the packaging of your delivery. Thank you for bringing these issues you faced to our attention. It is certainly something we will look to improve and this will be raised with our technical team. If you have any further problems please do email us on filtersales@doulton.com

Rated 2 out of 5 stars

Spent over £200 with Doulton but it…

Spent over £200 with Doulton but it feels cheap, and it’s partly Made in China. The filter has plastic components which come into contact with the water, at filtration and after filtration. The tap also does not fix into place, it moves easily when opening and closing the valve. Rather disappointing but I’ll be keeping it because I trust that the filtration is better than no filtration.

20 April 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Hi James, thank you for trusting us with your water. Can you please email filtersales@doulton.com to troubleshoot the tap issues you've been having? We may be able to resolve this. With regards to the plastic being in contact with water, we can assure you that our test data shows that no microplastics are leached into the water after the filtration process. If you would like additional reassurance on this, there is a stainless steel tap available on our website as an alternative.

Rated 5 out of 5 stars

Ordered a British Berkefeld gravity…

Ordered a British Berkefeld gravity filter system along with a filter subscription. Everything arrived as described and delivery was smooth and straightforward. Good value for a quality product with a reassuring subscription service to keep replacements coming without having to think about it. Happy to recommend.

20 April 2026

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