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Doulton Water Filters Ltd Reviews 1,161

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 854 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the water filters, for their excellent quality and the significantly improved taste of the water, often described as clean, crisp, and pure. Many appreciate the ease of setting up and maintaining the systems, and the overall user experience is frequently highlighted as positive. Reviewers also commend the fast and well-packaged delivery service, with many receiving their orders quickly and in good condition. However, some people mentioned issues with delivery, including filters being sent to the wrong address or packages not being received. A few customers also noted that the initial filtration process can be slow, and there were occasional complaints about the quality of certain components, such as taps or filter parts, feeling cheap or having manufacturing flaws.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the system for delivering... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the product's material and overall build,... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency. Many... See more

Order

Clients share positive opinions on order, frequently highlighting the quick and reliable dispatch and... See more

User experience

Customers consistently note positive experiences with user experience, finding products easy and efficient to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more

Company replied

Rated 5 out of 5 stars

I bought a big berkey from America about 5 years ago but unfortunately they don't ship to the UK anymore, my home was destroyed in a fire nearly 3 weeks ago and I desperately wanted to replace it as I... See more

Rated 5 out of 5 stars

Initially bought from Amazon but the filter's box arrived in a flimsy Amazon brown paper bag and had cracked in half (!!!), so I got a refund. For the same price (plus free shipping) I instead ordere... See more

Rated 5 out of 5 stars

These filters were replacements for our previous ones that had been dutifully filtering tap water for 6 months. The stained old ones were ghastly compared with the pristine new ones.. just imagine if... See more


Company details

  1. Water Filter Supplier
  2. Appliance Store
  3. Drinking Water Fountain
  4. Water Purification Company

About Doulton Water Filters Ltd

Written by the company

About Doulton Water Filters Ltd

Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.

Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.

Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.

Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.

Visit Doulton.com | Contact Support

© 2025 Doulton Water Filters. All rights reserved.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Spent over £200 with Doulton but it…

Spent over £200 with Doulton but it feels cheap, and it’s partly Made in China. The filter has plastic components which come into contact with the water, at filtration and after filtration. The tap also does not fix into place, it moves easily when opening and closing the valve. Rather disappointing but I’ll be keeping it because I trust that the filtration is better than no filtration.

20 April 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Hi James, thank you for trusting us with your water. Can you please email filtersales@doulton.com to troubleshoot the tap issues you've been having? We may be able to resolve this. With regards to the plastic being in contact with water, we can assure you that our test data shows that no microplastics are leached into the water after the filtration process. If you would like additional reassurance on this, there is a stainless steel tap available on our website as an alternative.

Rated 5 out of 5 stars

Ordered a British Berkefeld gravity…

Ordered a British Berkefeld gravity filter system along with a filter subscription. Everything arrived as described and delivery was smooth and straightforward. Good value for a quality product with a reassuring subscription service to keep replacements coming without having to think about it. Happy to recommend.

20 April 2026
Rated 4 out of 5 stars

Easy to order

Easy to order, and delivered in good time. Thank you. I would value recieving a ‘returns’ bag of some sort so that the old filters can be recycled. Is this something you do?

20 April 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Thank you for your feedback and review; we really appreciate it. We don't currently offer a return programme for old filters, but this is something that we can bring to the attention of the wider team to review.

Rated 5 out of 5 stars

Ordered some more filters and one…

Ordered some more filters and one turned up broken...So sent them a quick email and THE NEXT DAY (!) and new shiney unbroken filter arrived, no fuss, no questions asked. That's customer service! Thanks Doulton. x

15 April 2026
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience, fast delivery, and they respond if you email them. It seems strange, but everything is perfect. Personally, what has changed for me? What has changed is that the water just tastes like water, and that was now a thing of the past. I can drink water without carbonation, and my stomach no longer gives me any problems.
It's a purchase I would make again.

17 April 2026
Rated 4 out of 5 stars

Plastic tap!

Ive been using this for a few weeks, very easy to use once set up, and the water tastes really good. But it annoys me that the metal tap is not sold with it as standard, as who wants plastic when we are trying to cut down on micro plastic!! Also we have "British Berkefled" plastered all over it, yet the metal tap is made in China, why not British? If being British made is something they are proud of. But gripe over, im pleased with it.

11 April 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Thank you for your insightful review, Debbie. We appreciate that you are enjoying the water from your system. This type of feedback is important to us, and we are always seeking ways to improve our service and products, and we will feed this back to the wider team for their attention.

Rated 5 out of 5 stars

Water filter to kitchen

The device is easy to connect and install and it seems to work fine. Water is fresh!

15 April 2026
Doulton Water Filters Ltd logo

Reply from Doulton Water Filters Ltd

Hi Rami, for any issues with delivery please do email us filtersales@doulton.com and we can investigate and resolve this for you.

Rated 5 out of 5 stars

I spent alot of time researching…

I spent alot of time researching different water filter options. I chose Doulton as I wanted a metal filter body not plastic and also an actual filter that wasn't plastic, which is hard to find. The Doulton filter ticked both these boxes. I am really happy with my purchase, the filter workers really well, water tastes much less chemical. I found it easy to put together and after a couple of weeks of use the rate at which the water filled the chamber was quicker. I am happy that the new replacement filter can be easily purchased directly from Doulton. The filter arrived well packaged and quickly. I am very happy with my choice.

1 April 2026

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