I've been drinking bottled water for as long as I can remember! Brought the British Berkefeld Stainless Steel Gravity System + Ultra Sterasyl Ceramic Filters, had it for just over a month now.... See more
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Since 1826, Doulton Water Filters have provided exceptional tasting drinking water to households around the globe. Based in Staffordshire and holding the Made in Britain badge, Doulton products are NSF certified with a range that includes under sink water filter systems, through to portable water filter bottles and accessories.
Doulton is also home to British Berkefeld - a collection of gravity fed water filter systems that require no plumbing or electricity with an effortlessly simple set up.
Water filter systems from both Doulton and British Berkefeld use the power of ceramic technology to help reduce up to 99.99% of common contaminants, alongside retaining essential minerals - making them the ideal choice for a range of lifestyles, ensuring peace of mind in every drop.
Thank you for being part of the Doulton family. We are here to help you get the best out of your water filter system.
Visit Doulton.com | Contact Support
© 2025 Doulton Water Filters. All rights reserved.
Lymedale Cross, Lower Milehouse Lane, ST5 9BT, Newcastle-under-Lyme, United Kingdom
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Spent over £200 with Doulton but it feels cheap, and it’s partly Made in China. The filter has plastic components which come into contact with the water, at filtration and after filtration. The tap also does not fix into place, it moves easily when opening and closing the valve. Rather disappointing but I’ll be keeping it because I trust that the filtration is better than no filtration.

Reply from Doulton Water Filters Ltd
Ordered a British Berkefeld gravity filter system along with a filter subscription. Everything arrived as described and delivery was smooth and straightforward. Good value for a quality product with a reassuring subscription service to keep replacements coming without having to think about it. Happy to recommend.
Delivery was quick nice bit of kit clean water excellent filter change once a year
Had a little issue, and they quickly resolved it,,,,, Very Happy now,,,
Easy to order, and delivered in good time. Thank you. I would value recieving a ‘returns’ bag of some sort so that the old filters can be recycled. Is this something you do?

Reply from Doulton Water Filters Ltd
Ordered some more filters and one turned up broken...So sent them a quick email and THE NEXT DAY (!) and new shiney unbroken filter arrived, no fuss, no questions asked. That's customer service! Thanks Doulton. x
Fantastic experience, fast delivery, and they respond if you email them. It seems strange, but everything is perfect. Personally, what has changed for me? What has changed is that the water just tastes like water, and that was now a thing of the past. I can drink water without carbonation, and my stomach no longer gives me any problems.
It's a purchase I would make again.
Excellent and so easy. No heavy lifting to set up and maintain and great taste.
It was very easy to pick and order the filters we need and they arrived the next day.
Ive been using this for a few weeks, very easy to use once set up, and the water tastes really good. But it annoys me that the metal tap is not sold with it as standard, as who wants plastic when we are trying to cut down on micro plastic!! Also we have "British Berkefled" plastered all over it, yet the metal tap is made in China, why not British? If being British made is something they are proud of. But gripe over, im pleased with it.

Reply from Doulton Water Filters Ltd
The ease of the order process along with the speed of delivery.
It's early days but the unit appears to be working well
Quick delivery to Belgium.
The British Berkefeld filter is very high quality, the filtered water tastes very nice. Very happy with this order.
Dispatched and delivered when stated. Substantial packaging to protect ceramic filters, all components within. Excellent 👍
The device is easy to connect and install and it seems to work fine. Water is fresh!

Reply from Doulton Water Filters Ltd
I spent alot of time researching different water filter options. I chose Doulton as I wanted a metal filter body not plastic and also an actual filter that wasn't plastic, which is hard to find. The Doulton filter ticked both these boxes. I am really happy with my purchase, the filter workers really well, water tastes much less chemical. I found it easy to put together and after a couple of weeks of use the rate at which the water filled the chamber was quicker. I am happy that the new replacement filter can be easily purchased directly from Doulton. The filter arrived well packaged and quickly. I am very happy with my choice.
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