Dossier Reviews 2,540

Unfortunately I did not receive my full order because some of the items were out of stock but dossier team reach out to me through a sincere email apologizing for the delay on my order. They made it very easy for me to get my refund back for the items that were unavailable. They were very quick to respond to the emails and were very kind. Overall I am very pleased with how they handled the situation, very professional. Thank you!

Excellent service with friendly, professional, thorough and fast responses. The scents are lovely and it’s wonderful that Dossier allows you to try them out before committing to them. This is especially helpful for those of us who blind buy due to no where to try them out prior to purchase. Also love the cruelty free, vegan aspect.

i HAD A ISSUE WITH MY ACCOUNT.It was my fault and I was so frustrated. i TRIED THE ROBOTS MY ACCOUNT WOULD NOT OPEN. Cristian reached out from customer service and suggested all kinds of stuff. Finally we got it going I was able to order all the great scents again. Cristian was so patient, and supportive. Thanks DOSSIER for hiring great people. Thanks again Cristian Respectfully LeAnne

☆☆☆☆☆
Quick service and resolution

Wonderfull customer service

Amazing scents for a great price! Great customer service!

Hello Dossier Team,

I just had to reach out and share a truly fantastic experience I had recently, which really underscored why I've been such a devoted customer for so many years.

You know how it goes – sometimes, even when you're super careful, a little hiccup can happen. I was beyond excited for my latest perfume order to arrive, and even though I meticulously checked all the details, I somehow managed to input the wrong delivery address! My heart absolutely sank when I realized my mistake after hitting 'purchase'. Total facepalm moment, I tell you.

Naturally, I reached out to your customer service right away, probably in a bit of a fluster. And that's where Robert came in like a true superhero! He got back to me incredibly quickly, and his understanding and efficiency were just outstanding. He completely grasped the situation and had the address corrected in what felt like mere moments, before I even had a chance to properly worry about it. It’s such a relief when things are handled with such ease and professionalism. Seriously, a massive thank you to Robert for his amazing help – he really turned my panic into relief and definitely made my day a whole lot brighter!

This kind of exceptional service, combined with the consistently brilliant quality of your fragrances, is exactly why I've been loyal for over six years now. Every scent I've tried from Dossier is spot on, perfectly capturing those iconic notes, and often, I find them even more delightful than the originals they're inspired by. Plus, who doesn't love the unboxing experience? It's always such a treat.

Your commitment to both crafting incredible perfumes and delivering stellar customer care truly makes you stand out. Keep up the fantastic work!

Warmly,

Shontre

I placed Order number #4094262 more than 2 weeks ago, and unfortunately, I have not received the product. I also contacted customer support 5 times and have not received any response.

This lack of communication is disappointing. I expected better transparency and service.

I would appreciate an immediate update regarding my order status and a clear resolution - either delivery confirmation with tracking details or a refund.

I hope this can be resolved promptly.

I was excited to placed my first order and I kinda messed up with my phone number (I wrote my old one instead of the new ones) I was so happy to see that I promptly received a reply from them! With that kind of customer service, it tells so much already with how they do business.

I still have not received my order but I know I am gonna get premium scents in a few days. So happy that my friend recommended Dossier!

The team helping me was patient, communicative, and very helpful!

Great customer service! I had an issue with delivery. An email was sent to Dossier and I got a response right away. Dossier was able to accommodate and replace what was lost that same day.
Very happy with their service!

Andrew was super helpful. I have never had any issues with Dossier products or customer service. Both are top notch!

great team support.

Wearing my Dossier fragrance make lasting statements and impressions of me and everyone I gave it to as gifts( they all gave good reviews of the brand).
My orders came on time and when I had issue with one of the products, help came unexpectedly fast and it was resolved promptly.
Thank you Tudor and your team for giving me one of the best customer service experience ever.

I had an issue where my delivery went to the wrong address however this was handled in a very efficient manner and my items were redelivered. great customer service.

Product arrived on time as promised. Was pleasantly surprised at how similar the product was to the original; in fact it wasn’t similar, it was identical.
Kudos, hope you keep up the good work.
(Maybe I could interest you in producing some classics before they were reformulated.)

How fast my problem got solved, and the kindness I got from it.

I ordered perfume from Dossier and unfortunately my package never arrived after three weeks due to a shipping error. I reached out to customer support, and they responded within five minutes and shipped out a replacement right away. The delay was disappointing, but I was really impressed with how quickly they fixed it!

Very good!! Thought package got lost, and customer support was very helpful and fast in response. have always loved dossier's perfumes!!!

I placed an order 7 days before Valentine’s Day and relied on the FAQ section, which stated 1–2 business days processing and 2–3 business days delivery. It is now the end of the third working day, and I emailed twice to check progress, both times being given a much longer timeline of 2–3 days for dispatch and 4–7 days in transit. At this point, I cannot imagine it arriving in time.

This discrepancy between the website and the emails is very misleading for customers relying on the advertised delivery timeframe.

Unfortunately, there’s nothing I can do now, as the MGK collaboration was something my husband was really looking forward to and I had planned as a surprise. I am disappointed and will not purchase from this company again.