The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The customer service is absolutely wonderful! Valentin was not only courteous, but did her job with impeccable speed. Lately I've encountered customer service agents who are rude and act like they'd... See more
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I reached out to customer service about a missing item in my shipment. I wasn't confident I would get help because this was a free item to begin with. To my surprise they treated me like a valued cust... See more
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The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but st... See more
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Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service! I had an issue with delivery. An email was sent to Dossier and I got a response right away. Dossier was able to accommodate and replace what was lost that same day.
Very happy with their service!
18 February 2026
Reply from Dossier
We love to hear that. Regina, thank you for trusting us all this time! We're lucky to have customers like you.
Andrew was super helpful
Andrew was super helpful. I have never had any issues with Dossier products or customer service. Both are top notch!
19 February 2026
Reply from Dossier
Regina, hearing this really makes our day! Thank you for always being with us and for taking the time to share your experience!
Reply from Dossier
That means a lot, Geneva! We're always here whenever you need us!
Wearing my Dossier fragrance make…
Wearing my Dossier fragrance make lasting statements and impressions of me and everyone I gave it to as gifts( they all gave good reviews of the brand).
My orders came on time and when I had issue with one of the products, help came unexpectedly fast and it was resolved promptly.
Thank you Tudor and your team for giving me one of the best customer service experience ever.
17 February 2026
Reply from Dossier
This absolutely made our day, David! Hearing that you're not only loving the scents yourself but sharing them as gifts, and that they're being so well received, means everything. We're really glad the team could step in quickly when you needed us. That's exactly the experience we want every customer to have. Thank you for taking the time to share it!
Package not received
I had an issue where my delivery went to the wrong address however this was handled in a very efficient manner and my items were redelivered. great customer service.
4 February 2026
Reply from Dossier
We don't rest until everything is perfect for you! So happy it all came together, Chi!
Product arrived on time as promised
Product arrived on time as promised. Was pleasantly surprised at how similar the product was to the original; in fact it wasn’t similar, it was identical.
Kudos, hope you keep up the good work.
(Maybe I could interest you in producing some classics before they were reformulated.)
13 February 2026
Reply from Dossier
So happy it hit the mark perfectly! Thank you for the kind words, Adamo, and for taking the time to share that with us!
Reply from Dossier
Nothing better than a smooth resolution. Appreciate you, Memory!
Very good!
Very good!! Thought package got lost, and customer support was very helpful and fast in response. have always loved dossier's perfumes!!!
30 October 2025
Reply from Dossier
So glad our team could step in quickly and get it sorted. Thanks for sticking with us! We're always here when you need us.
Misleading website information
I placed an order 7 days before Valentine’s Day and relied on the FAQ section, which stated 1–2 business days processing and 2–3 business days delivery. It is now the end of the third working day, and I emailed twice to check progress, both times being given a much longer timeline of 2–3 days for dispatch and 4–7 days in transit. At this point, I cannot imagine it arriving in time.
This discrepancy between the website and the emails is very misleading for customers relying on the advertised delivery timeframe.
Unfortunately, there’s nothing I can do now, as the MGK collaboration was something my husband was really looking forward to and I had planned as a surprise. I am disappointed and will not purchase from this company again.
11 February 2026
Unprompted review
Reply from Dossier
We are sorry for the long wait, Cinmi! We've checked and saw you received your order just in time for V Day, and hope it made the celebration even sweeter!
WARNING very much under the radar sign…
WARNING very much under the radar sign you up for a membership. They cancel, but dishonestly take your money anyway, just reword how they are scamming you. Will never purchase from them again
10 February 2026
Unprompted review
Reply from Dossier
Our subscription is simply an optional perk for those who enjoy benefits like discounts and store credit! You can skip it at checkout, and it's always easy to cancel. You can email us anytime, and we'll make sure everything is sorted with your account!
Its not worth to expect your order
I have waited for months. They did not even ship out the order. I have reached out to them and tried to be understanding and waited. After two months they cancelled my first order and shipped a replacement, but i had to choose other things, because they did not have some things from my original one. And even with the replacement they did not ship out and i still waited. They decided just to refund after i waited a month for a replacement. Comments are true, where they say you wont receive it just will wait for the unknown. I guess its luck who they will ship it to. The worst part is that it was supposed to be presents. I had to think for those few occasions what to do. Im very disappointed that they do not ship it. Im trying to understand what makes them not ship some of the orders and ship others. To be honest, i am very sad, i was hoping to try them, but it was so annoying to wait for 4 months, when the shipping place is actually in the same continent. 5 days is more than enough to get everything….. i dont know, if the hype is worth the struggle like others said, when you cant even get the parcel.i had my fair share of struggles with online shopping and its the first time i actually need to tell others to not order, which is sad to make this kind of review….
31 January 2026
Unprompted review
Reply from Dossier
We're sorry to hear about your experience! Our shipping actually has a remarkable delivery rate and delays are extremely rare, Camilla. When they do happen we always step in to help. We hope you'll give us another chance to show you what we're really about!
Their customer service is phenomenal
Their customer service is phenomenal! Great fragrances and long-lasting scents will keep me coming back to Dossier.
8 February 2026
Reply from Dossier
That means the world to us, Edgar! So happy you're enjoying the scents and we can't wait to find your next favorite!
Bought two different perfumes ,both…
Bought two different perfumes ,both perfumes do not smell like they should nor do they last long ,was looking forward to receiving these after reading such glowing reviews,sadly the products didn't live up to the reviews.
5 February 2026
Unprompted review
Reply from Dossier
Skin chemistry can really change how scents develop and last! Have you tried applying over moisturizer on your pulse points, Deborah? Drop us a message and we can help find something that works better for you!
Great response and was able to solve my…
Great response and was able to solve my problem quickly!
7 February 2026
Unprompted review
Reply from Dossier
That's what we're here for, Megan! So happy we could help quickly!
The Dossier team was very helpful and…
The Dossier team was very helpful and attentive via email and made my return process very easy! I appreciate their communication and troubleshooting skills. Thank you all!
30 January 2026
Reply from Dossier
Laura, this makes our day. Thank you for letting us help and for taking the time to share. We're always here when you need us.
Great customer service
6 February 2026
Reply from Dossier
That's goals! Thanks for shouting it out, Brian. We appreciate you!
Great perfumes that smell amazing and…
Great perfumes that smell amazing and the customer service is top notch. Quick response time and super helpful
5 February 2026
Unprompted review
Reply from Dossier
Jessica, you just made our whole team smile. Quick and helpful is exactly what we aim for! Thanks for noticing.
Reply from Dossier
Thank you for sharing, Sideah! Love to hear it!
Amazing customer service
Amazing customer service! Great scents. I love this company.
4 February 2026
Reply from Dossier
Cara, we love to hear it. Thank you for being part of what we do!
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. Never received my items. Asked for a manager on multiple occasions since I felt like I was speaking with either a bot or someone who clearly just copy pastes the same thing without reading anything.
This nightmare has been ongoing for 2!!!!!! Months. Insane!
4 February 2026
Unprompted review
Reply from Dossier
This is absolutely not the experience we want anyone to have. Please make sure you email us directly at help@dossier.co so we can escalate this personally and get it resolved immediately!
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